Strategic quality management: The role of process ownership, management and improvement

International Journal of Business Excellence

Volumn 4, Issue 4, 2011, Pages 420-439

  Pryor, Mildred Golden ^a   Toombs, Leslie A ^b   Cooke, Jack ^a   Humphreys, John H ^a  

^a TEXAS A AND M UNIVERSITY COMMERCE   (United States)

^b UNIVERSITY OF TEXAS OF THE PERMIAN BASIN   (United States)

Author keywords

Business excellence; Competitive advantage; Key performance indicators; Process improvement; Process management; Process ownership; Process stakeholders; Quality; Strategic quality management

Indexed keywords

EID: 79959940736     PISSN: 17560047     EISSN: 17560055     Source Type: Journal    
DOI: 10.1504/IJBEX.2011.041060     Document Type: Article

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