Integration of strategic management, process improvement and quantitative measurement for managing the competitiveness of software engineering organizations

Software Quality Journal

Volumn 18, Issue 3, 2010, Pages 341-359

  Guzmán, Javier García ^a   Mitre, Hugo A ^a   Amescua, Antonio ^a   Velasco, Manuel ^a  

^a UNIVERSIDAD CARLOS III DE MADRID   (Spain)

Author keywords

IT governance; Quantitative measurement; Software engineering organizations; Software process improvement; Strategic management

Indexed keywords

COMPETITION; SOFTWARE DESIGN;

ENGINEERING ORGANIZATIONS; IT GOVERNANCE; QUANTITATIVE MEASUREMENT; SOFTWARE PROCESS IMPROVEMENT; STRATEGIC MANAGEMENT;

STRATEGIC PLANNING;

EID: 77953479945     PISSN: 09639314     EISSN: 15731367     Source Type: Journal    
DOI: 10.1007/s11219-010-9094-7     Document Type: Article

References (43)

1. Asgarkhani, M. (2006). Current trends in strategic management of ICTs. IEEE international conference on management of innovation and technology, doi: 10. 1109/ICMIT. 2006. 262205.
2. Basili, V., Heidrich, J., Lindvall, M., Münch, J., Regardie, M., Rombach, D., et al. (2009). Linking software development and business strategy through measurement. IEEE computer (Accepted article).
3. Belk, R. W. (Ed.). (2007). Handbook of qualitative research methods in marketing. Cheltenham, UK, Northampton, MA, USA: Edward Elgar.
4. Capell, P. (2004) Benefits of improvement efforts, SEI SPECIAL REPORT CMU/SEI-2004-SR-010, Sep 2004.
5. Card, D. (2003). Practical software measurement. Proceedings of the 25th international conference on software engineering (ICSE'03), IEEE computer society, (pp. 738).
6. Chastek, J. G., Donohoe, P., & McGregor, D. J. (2009). Formulation of a production strategy for a software product line.
7. Dybå, T. (2005). An empirical investigation of the key factors for success in software process improvement. IEEE Transactions on Software Engineering, 31(5), 410-424.
8. Ebert, C., & Dumke, R. (2007). Software measurement: Establish-extract-evaluate-execute. Springer, XII, 561 p. 157 illus, ISBN: 978-3-540-71648-8.
9. El-Emam, K. (2007). TrialStat corporation: On schedule with high quality and cost savings for the customer. Performance results from process improvement, DACS Journal, Vol. 10, no. 1.
10. El-Emam, K., Goldenson, D., McCurley, J., & Herbsleb, J. (2001). Modelling the likelihood of software process improvement: An exploratory study. Empirical Software Engineering, 6(3), 207-229.
11. Fahey, L. (2007). Connecting strategy and competitive intelligence: Refocusing intelligence to produce critical strategy inputs. Strategy & Leadership, Emerald, 35(1), 4-12.
12. Goethert, W., & Fisher, M. (2003). Deriving enterprise-based measures using the balanced scorecard and goal-driven measurement techniques. Carnegie Mellon University, Software Eng. Inst. http://www. sei. cmu. edu/pub/documents/03. reports/pdf/03tn024. pdf. Accessed 15 May 2009.
13. Goethert, W. & Siviy, J. (2004). Applications of the indicator template for measurement and analysis. Carnegie Mellon University, Software Eng. Inst. http://www. sei. cmu. edu/pub/documents/04. reports/pdf/04tn024. pdf. Accessed 15 May 2009.
14. Gopal, A., Mukhopadhyay, T., & Krishnan, M. S. (2005). The impact of institutional forces on software metrics programs. IEEE Transactions on Software Engineering, 31(8), 679-694.
15. Harjumaa, L., Markkula, J., & Oivo, M. (2008). How does a measurement programme evolve in software organizations? PROFES 2008, LNCS 5089 (pp. 230-243).
16. ISO/IEC 15504-4: 2004 (2004). Information technology-process assessment-Part 4: Guidance on use for process improvement and process capability determination.
17. ISO/IEC 15939: 2007 (2007). Software engineering-software measurement process.
18. ISO/IEC 9001: 2008 (2008). Quality management systems-requirements, international standards organization.
19. Issac, G., Rajendran, C., & Anantharaman, R. N. (2006). An instrument for the measurement of customer perceptions of quality management in the software industry: An empirical study in India. Software Quality Journal, Springer, 14(4), 291-308.
20. Kahraman, C., Demirel, N. C., & Demirel, T. (2007). Prioritization of e-Government strategies using a SWOT-AHP analysis: The case of Turkey. European Journal of Information Systems, 16, 284-298.
21. Kamel, S. H., Rateb, D., & El-Tawil, M. (2009). The impact of ICT investments on economic development in Egypt. The Electronic Journal of Information Systems in Developing Countries, 36(1), 1-21.
22. Kanji, G. K., & e Sá, P. M. (2007). Performance measurement and business excellence: The reinforcing link for the public sector. Total Quality Management & Business Excellence, 18(1 & 2), 49-56.
23. Kaplan, R. S., & Cooper, R. (1997). Cost and effect: Using integrated cost systems to drive profitability and performance, activity-based costing: Introduction (79-110). Boston: Harvard Business School Press.
24. Kaplan, R. S. & Norton, D. P. (2005) The office of strategy management, Harvard Business Review Article, doi: 10. 1225/R0510D.
25. Kaplan, R. S., & Norton, D. P. (2006). Alignment: Using the balanced scorecard to create corporate synergies. Boston, MA, USA: Harvard Business Press Books.
26. Kaplan, R. S., & Norton, D. P. (2008). Plan the strategy: Aligning the organization for effective strategy execution. Harvard Business Press, Book Chapter, Prod. #: 7686BC-PDF-ENG.
27. Kojima, T., Hasegawa, T., Misumi, M., & Nakamura, T. (2007). Risk analysis of software process measurements. Software Quality Journal, Springer, 16(3), 361-376.
28. Kuppusamy, M., Pahlavani, M., & Salman, A. S. (2008). Fostering ICT development for growth: Measuring the payoffs for Australia and the Asean-5 Countries. American Journal of Applied Sciences, 5(12), 1676-1685.
29. Lamb, R. B. (2008). Competitive strategic management. Englewood Cliffs: Prentice-Hall.
30. Long, J. O. (2008). ITIL version 3 at a glance, Springer US.
31. McGarry, J. (2002). Practical software measurement: Objective information for decision makers, Addison-Wesley.
32. McLoone, P. J., & Rohde S. L. (2007). Performances outcomes of CMMI-based process improvements. Performance results from process improvement, DACS Journal, Vol. 10, no. 1.
33. Mehra, S., & Inman, R. A. (2004). Purchasing management and business competitiveness in the coming decade. Production Planning & Control, 15(7), 710-718.
34. Mishra, D., & Mishra, A. (2008). Software process improvement methodologies for small and medium enterprises. Product-focused software process improvement, Springer Berlin, Heidelberg, LNCS, 5089, (pp. 273-288).
35. Oliveira, S. B., Valle, R., & Mahler, C. F. (2009). A comparative analysis of CMMI software project management by Brazilian, Indian and Chinese companies. Software Quality Journal, Springer, doi: 10. 1007/s11219-009-9087-6.
36. Peng, G. C. A., & Nunes, M. B. (2007). Using PEST analysis as a tool for refining and focusing contexts for information systems research. Proceedings of the 6th European conference on research methods for business and management studies (pp. 229-236).
37. Porter, M. E. (1979). How competitive forces shape strategy. Harvard Business Review, 57, Mar-Apr, 86-93.
38. Qi, L. A. (2007). Motorola software group's china center: Value added by CMMI. Performance results from process improvement, DACS Journal, Vol. 10, no. 1.
39. Shull, F., Seaman, C., & Zelkowltz, M. (2006). Victor R. Basili's contributions to software quality. Software IEEE, 23(1), 16-18.
40. Software Engineering Institute (2006). Standard CMMI Appraisal method for process improvement (SCAMPI) A, version 1. 2: Method definition document. CMU/SEI-2006-HB-002. http://www. sei. cmu. edu/pub/documents/06. reports/pdf/06hb002. pdf. Accessed 15 May 2009.
41. Trienekens, J. J. M., Kusters, R., Kriek, D., & Siemons, P. (2009). Entropy based software processes improvement. Software Quality Journal, Springer, 17(3), 231-243.
42. Tuan, H. W., Liu, C. Y., & Chen, C. M. (2006). Using ABC model for software process improvement: A balanced perspective. HICSS '06: Proceedings of the 39th annual Hawaii international conference on system sciences, IEEE Computer Society, 9, 229. 3.
43. Watson, H. J., & Wixom, B. H. (2007). The current state of business intelligence. IEEE Computer, 40(9), 96-99.