Patient initiated aggression: Prevalence and impact for general practice staff

Australian Family Physician

Volumn 40, Issue 6, 2011, Pages 415-418

  Herath, Pushpani ^a   Forrest, Laura ^a   McRae, Ian ^a   Parker, Rhian ^a  

^a AUSTRALIAN NATIONAL UNIVERSITY   (Australia)

Author keywords

Aggression; General practice; Professional patient relations; Violence

Indexed keywords

AGGRESSION; ARTICLE; AUSTRALIA; CROSS-SECTIONAL STUDY; GENERAL PRACTICE; HUMAN; HUMAN RELATION; MANPOWER; OCCUPATIONAL HEALTH; PREVALENCE; QUESTIONNAIRE; RISK FACTOR; STATISTICS; VIOLENCE; WORKPLACE;

AGGRESSION; AUSTRALIA; CROSS-SECTIONAL STUDIES; GENERAL PRACTICE; HUMANS; OCCUPATIONAL HEALTH; PREVALENCE; PROFESSIONAL-PATIENT RELATIONS; QUESTIONNAIRES; RISK FACTORS; VIOLENCE; WORKPLACE;

EID: 79959553652     PISSN: 03008495     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (16)

1. Wynne R, Clarkin N, Cox T, et al. Guidance on the prevention of violence at work. Brussels: European Commission, 1996. Report No. CE/VI-4/9.
2. Mayhew C, Chappell D. The occupational violence experiences of 400 Australian health workers: anexploratory study. J Occ Health Safety 2003;19:3-43.
3. International Labour Office, International Council of Nurses, World Health Organization, Public Services International. Framework guidelines for addressing workplace violence in the health sector. Geneva: ILO, ICN, WHO, PSI Joint Programme on Workplace Violence in the Health Sector, 2002.
4. Alexander C, Fraser J. Occupational violence in an Australian healthcare setting: implications for managers. J Healthc Manag 2004;49:377-90.
5. Rowe L, Kidd MR. Increasing violence in Australian general practice is a public health issue. Med J Aust 2007;187:118-9.
6. Bayman PA, Hussain T. Receptionists' perceptions of violence in general practice. Occup Med 2007;57:492-8.
7. Chambers F, Kelly M. Violence at work: the experience of general practice receptionists. Ir Med J 2006;99:169-71.
8. Dixon CAJ, Tompkins CNE, Allgar VL, et al. Abusive behaviour experienced by primary care receptionists: a cross-sectional survey. Fam Pract 2004;21:137-9.
9. Magin PJ, Joyce T, Adams J, et al. Receptionists' experiences of occupational violence in general practice: a qualitative study. Br J Gen Pract 2009;59:578-83.
10. Koritsas S, Coles J, Boyle M, et al. Prevalence and predictors of occupational violence and aggression towards GPs: a cross-sectional study. Br J Gen Pract 2007;57:967-70.
11. Magin PJ, Adams J, Sibbritt DW, et al. Experiences of occupational violence in Australian urban general practice: a cross-sectional study of GPs. Med J Aust 2005;183:352-6.
12. Ness GJ, House A, Ness AR. Aggression and violent behaviour in general practice: population based survey in the north of England. BMJ 2000;320:1447-8.
13. Tolhurst H, Baker L, Murray G, et al. Rural general practitioner experience of work-related violence in Australia. Aust J Rural Health 2003;11:231-6.
14. Wright NM, Dixon CA, Tompkins CN. Managing violence in primary care: an evidence-based approach. Br J Gen Pract 2003;53:557-62.
15. Forrest LE, Parker R, Hegarty K, et al. Patient initiated aggression and violence in Australian general practice. Aust Fam Physician 2010;39:323-6.
16. Ceramidas DM, Parker RM. A response to patientinitiated aggression in general practice: Australian professional medical organisations face a challenge. Aust J Prim Health 2010;16:252-9.