Abusive behaviour experienced by primary care receptionists: A cross-sectional survey

Family Practice

Volumn 21, Issue 2, 2004, Pages 137-139

  Dixon, Catherine A J ^c   Tompkins, Charlotte N E ^a   Allgar, Victoria L ^b   Wright, Nat M J ^a  

^a NFA Health Centre for Homeless People   (United Kingdom)

^b Centre for Research in Primary Care   (United Kingdom)

^c Stockwell Road Surgery   (United Kingdom)

Author keywords

Abuse; Deprivation; Medical receptionists; Primary care; Zero tolerance

Indexed keywords

ABUSE; ADULT; ARTICLE; GENERAL PRACTICE; HEALTH SURVEY; HUMAN; INCIDENCE; LOGISTIC REGRESSION ANALYSIS; MAJOR CLINICAL STUDY; MEDICAL ASSISTANT; MEDICAL EDUCATION; MEDICAL RESEARCH; POSTAL MAIL; PRIMARY MEDICAL CARE; QUESTIONNAIRE; RANDOMIZATION; TELEPHONE; UNITED KINGDOM; VERBAL COMMUNICATION; VIOLENCE;

ADULT; CROSS-SECTIONAL STUDIES; ENGLAND; FEMALE; FOCUS GROUPS; HUMANS; INCIDENCE; LOGISTIC MODELS; MALE; MEDICAL RECEPTIONISTS; MIDDLE AGED; OCCUPATIONAL EXPOSURE; PRIMARY HEALTH CARE; TELEPHONE; VERBAL BEHAVIOR; VIOLENCE;

EID: 1842843879     PISSN: 02632136     EISSN: None     Source Type: Journal    
DOI: 10.1093/fampra/cmh204     Document Type: Article

References (4)

1. NHS. Zero Tolerance. London: HMSO; 2000.
2. Perneger TV. What's wrong with Bonferroni adjustments. Br Med J 1998; 316: 1236-1238.
3. Hobbs FD. Violence in general practice: a survey of general practitioners' views. Br Med J 1991; 302: 329-332.
4. Ness GJ, House A, Ness AR. Aggression and violent behaviour in general practice: population based survey in the north of England. Br Med J 2000; 320: 1447-1448.