메뉴 건너뛰기




Volumn 57, Issue 7, 2007, Pages 492-498

Receptionists' perceptions of violence in general practice

Author keywords

Aggression; General practice; Occupation; Occupational; Receptionist; Self reported; Violence; Workplace stress

Indexed keywords

ADULT; AGED; ANXIETY; ARTICLE; FEMALE; GENERAL PRACTICE; HEALTH PERSONNEL ATTITUDE; HUMAN; JOB STRESS; NEUROSIS; OCCUPATIONAL HAZARD; OCCUPATIONAL HEALTH; OCCUPATIONAL SAFETY; PRIORITY JOURNAL; QUESTIONNAIRE; STAFF TRAINING; THREAT; UNITED KINGDOM; WORKPLACE VIOLENCE;

EID: 34948907936     PISSN: 09627480     EISSN: 14718405     Source Type: Journal    
DOI: 10.1093/occmed/kqm064     Document Type: Article
Times cited : (20)

References (26)
  • 1
    • 34948852238 scopus 로고    scopus 로고
    • The Health and Safety at Work Act 1974.
    • The Health and Safety at Work Act 1974.
  • 4
    • 34948910015 scopus 로고    scopus 로고
    • Calvert RM. Workplace Violence and Primary Health Care Staff. Dissertation for membership of the Faculty of Occupational Medicine www.facoccmed.ac.uk/library/docs/calvert_rm.doc (13 June 2007, date last accessed).
    • Calvert RM. Workplace Violence and Primary Health Care Staff. Dissertation for membership of the Faculty of Occupational Medicine www.facoccmed.ac.uk/library/docs/calvert_rm.doc (13 June 2007, date last accessed).
  • 5
    • 34948866619 scopus 로고    scopus 로고
    • Elston MA. Preventing Violence in General Practice: A Pilot Study of Preventative Strategies. Policy Research Programme. Research Findings Register. 2002. Department of Health.
    • Elston MA. Preventing Violence in General Practice: A Pilot Study of Preventative Strategies. Policy Research Programme. Research Findings Register. 2002. Department of Health.
  • 6
    • 0036773356 scopus 로고    scopus 로고
    • Brief encounters of aggression and violence in primary care: A team approach to coping strategies
    • Naish J. Brief encounters of aggression and violence in primary care: A team approach to coping strategies. Fam Pract 2002;19 504-510.
    • (2002) Fam Pract , vol.19 , pp. 504-510
    • Naish, J.1
  • 7
    • 1842843879 scopus 로고    scopus 로고
    • Abusive behaviour experienced by primary care receptionists: A cross-sectional survey
    • Dixon CA. Abusive behaviour experienced by primary care receptionists: A cross-sectional survey. Fam Pract 2004;21: 137-139.
    • (2004) Fam Pract , vol.21 , pp. 137-139
    • Dixon, C.A.1
  • 8
    • 32744469087 scopus 로고    scopus 로고
    • British Medical Association, Health Policy and Economic Research Unit, British Medical Association
    • British Medical Association. Violence at Work: The Experience of UK Doctors. Health Policy and Economic Research Unit, 2003; British Medical Association.
    • (2003) Violence at Work: The Experience of UK Doctors
  • 9
    • 0030207333 scopus 로고    scopus 로고
    • Violence to staff in a general hospital setting
    • Whittington R. Violence to staff in a general hospital setting. J Adv Nurs 1996;24:326-333.
    • (1996) J Adv Nurs , vol.24 , pp. 326-333
    • Whittington, R.1
  • 10
    • 0033576293 scopus 로고    scopus 로고
    • Violence in the emergency department: A survey of health care workers
    • Fernandes CMB. Violence in the emergency department: A survey of health care workers. Can Med Assoc J 1999;161:1245-1248.
    • (1999) Can Med Assoc J , vol.161 , pp. 1245-1248
    • Fernandes, C.M.B.1
  • 11
    • 0033426845 scopus 로고    scopus 로고
    • Supporting nursing staff exposed to violence at work
    • Paterson B. Supporting nursing staff exposed to violence at work. Int J Nurs Stud 1999;36:479-486.
    • (1999) Int J Nurs Stud , vol.36 , pp. 479-486
    • Paterson, B.1
  • 12
    • 0033143696 scopus 로고    scopus 로고
    • Violence towards doctors: Prevalence and effects
    • Zahid MA. Violence towards doctors: Prevalence and effects. Hosp Med 1999;60:414-418.
    • (1999) Hosp Med , vol.60 , pp. 414-418
    • Zahid, M.A.1
  • 13
    • 0034704535 scopus 로고    scopus 로고
    • Visitors violence: The serious effects of aggression on nurses and others
    • Nabb D. Visitors violence: The serious effects of aggression on nurses and others. Nurs Stand 2000;14:36-38.
    • (2000) Nurs Stand , vol.14 , pp. 36-38
    • Nabb, D.1
  • 14
    • 2642544089 scopus 로고    scopus 로고
    • An epidemiological study of the magnitude and consequences of work related violence: The Minnesota Nurses' Study
    • Gerberich SG. An epidemiological study of the magnitude and consequences of work related violence: The Minnesota Nurses' Study. Occup Environ Med 2004;61:495-503.
    • (2004) Occup Environ Med , vol.61 , pp. 495-503
    • Gerberich, S.G.1
  • 15
    • 0024586499 scopus 로고
    • Aggression and the general practitioner
    • D'Urso P. Aggression and the general practitioner. Br Med J 1989;298:97-98.
    • (1989) Br Med J , vol.298 , pp. 97-98
    • D'Urso, P.1
  • 16
    • 0025978654 scopus 로고
    • Violence in general practices: A survey of general practitioners views
    • Hobbs FDR. Violence in general practices: A survey of general practitioners views. Br Med J 1991;302:329-332.
    • (1991) Br Med J , vol.302 , pp. 329-332
    • Hobbs, F.D.R.1
  • 17
    • 0034720660 scopus 로고    scopus 로고
    • Aggression and violent behaviour in general practice: Population based, survey in the north of England
    • Ness GJ. Aggression and violent behaviour in general practice: population based, survey in the north of England. Br Med J 2000; 320:1447-1448.
    • (2000) Br Med J , vol.320 , pp. 1447-1448
    • Ness, G.J.1
  • 19
    • 34948825743 scopus 로고    scopus 로고
    • Health and Safety Executive, 13 July, date last accessed
    • Health and Safety Executive. Stress Management Standards Pilot 2003 http://www.hse.gov.uk (13 July 2004, date last accessed).
    • (2004) Stress Management Standards Pilot 2003
  • 20
    • 0025641667 scopus 로고
    • Personality disorders and the five factor model of personality
    • Costa PT, McCRae R. Personality disorders and the five factor model of personality. J Personal Disord 1990;4:362-371.
    • (1990) J Personal Disord , vol.4 , pp. 362-371
    • Costa, P.T.1    McCRae, R.2
  • 21
    • 0030622313 scopus 로고    scopus 로고
    • Violence at work: Personal and organisational outcomes
    • Rogers KA, Kelloway EK. Violence at work: Personal and organisational outcomes. J Occup Health Psychol 1997;1: 63-71.
    • (1997) J Occup Health Psychol , vol.1 , pp. 63-71
    • Rogers, K.A.1    Kelloway, E.K.2
  • 22
    • 0031420855 scopus 로고    scopus 로고
    • Effects of exposure to occupational violence and the mediating impact of fear
    • Leather P. Effects of exposure to occupational violence and the mediating impact of fear. Work Stress 1097;4:329-340.
    • Work Stress , vol.1097 , Issue.4 , pp. 329-340
    • Leather, P.1
  • 23
    • 85017206264 scopus 로고
    • The big Ave personality dimensions and job performance: A meta-analysis
    • Barrick M. The big Ave personality dimensions and job performance: A meta-analysis. Personnel Psychol 1991; 44:1-26.
    • (1991) Personnel Psychol , vol.44 , pp. 1-26
    • Barrick, M.1
  • 24
    • 84993027357 scopus 로고    scopus 로고
    • Job characteristics and personality as predictors of job satisfaction
    • Thomas A. Job characteristics and personality as predictors of job satisfaction. Organ Anal 2004;12:205-219.
    • (2004) Organ Anal , vol.12 , pp. 205-219
    • Thomas, A.1
  • 25
    • 0033951960 scopus 로고    scopus 로고
    • Prevalence of assault and perception of risk of assault in urban public service employment settings
    • Riopelle DD. Prevalence of assault and perception of risk of assault in urban public service employment settings. Int J Occup Environ Health 2000;1:9-17.
    • (2000) Int J Occup Environ Health , vol.1 , pp. 9-17
    • Riopelle, D.D.1
  • 26
    • 0037925362 scopus 로고    scopus 로고
    • Reducing the adverse consequences of work-place aggression and violence. The buffering effects of organisational support
    • Schat ACH. Reducing the adverse consequences of work-place aggression and violence. The buffering effects of organisational support. J Occup Health Psychol 2003;2: 110-122.
    • (2003) J Occup Health Psychol , vol.2 , pp. 110-122
    • Schat, A.C.H.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.