Access of urban poor to NGO/CBO-supplied sanitation and solid waste services in Uganda: The role of social proximity

Habitat International

Volumn 35, Issue 4, 2011, Pages 582-591

  Tukahirwa, J T ^a   Mol, A P J ^a   Oosterveer, P ^a  

^a WAGENINGEN UNIVERSITY   (Netherlands)

Author keywords

CBO; NGO; Sanitation; Social proximity; Solid waste; Urban poor

Indexed keywords

INFORMAL SETTLEMENT; NONGOVERNMENTAL ORGANIZATION; POLICY REFORM; SANITATION; SOLID WASTE; URBAN AREA; WASTE MANAGEMENT;

CENTRAL PROVINCE [UGANDA]; KAMPALA; UGANDA;

EID: 79959262590     PISSN: 01973975     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.habitatint.2011.03.006     Document Type: Article

References (38)

1. Allard S. Access to social services: The changing urban geography of poverty and service provision, metropolitan policy program survey series 2004, The Brookings Institution, Washington, DC.
2. Allard S., Tolman R.M., Rosen D. Proximity to service providers and service utilization among welfare recipients: the interaction of place and race. Journal of Policy Analysis and Management 2003, 22:599-613.
3. Barnes J. Class and committees in a Norwegian Island Parish. Human Relations 1954, 7:39-58.
4. Barton P.L. Understanding the US health services system 2003, Health Administration Press, Washington, DC. 2nd ed.
5. Baud I.S.A. Collective action, enablement, and partnerships: Issues in urban development 27 October 2000, Inaugural Lecture, Free University, Amsterdam.
6. Bendapudi N., Berry L. Customers' motivations for maintaining relationships with service providers. Journal of Retailing 1997, 73.l:15-37.
7. Berry J.W. Immigration, acculturation and adaptation. Applied Psychology: An International Review 1997, 46(1):5-34.
8. Bowles S., Gintis H. Social capital and community governance. Economic Journal 2002, 112:419-436.
9. Brass D. Power in organizations: a social network perspective. Research in politics and society 1992, 295-323. JAI Press, Greenwich. G. Moore, J.A. White (Eds.).
10. Coulter S.K., Coulter A.R. Determinants of trust in a service provider. The moderating role of length of a relationship. Journal of Services Marketing 2002, 16(1):35-50.
11. Cromley E., McLafferty S. Analyzing access to health services, GIS and public health 2002, Guilford Press, New York.
12. Cronin J., Taylor S.A. Measuring service quality: a reexamination and extension. The Journal of Marketing 1992, 56(3):55-68.
13. Galaskiewicz J., Wasserman S. Introduction. Advances in network analysis: Research in the social and behavioral sciences 1994, Sage, Thousand Oaks. S. Wasserman, J. Galaskiewicz (Eds.).
14. Gummerus J., Liljander V., Pura M., van Riel A. Customer loyalty to content-based web sites: the case of an online health-care service. Journal of Services Marketing 2004, 18(3):175-186.
15. Hearn J. African NGOs: the new compradors?. Development and Change 2007, 38(6):1095-1110.
16. Higgs G. A literature review of the use of GIS-based measures of access to health care services. Health Services & Outcomes Research Methodology 2005, 5:119-139.
17. Higgs G., Gould M. Is there a role for GIS in the 'New NHS'?. Health and Place 2001, 7(3):247-259.
18. James S.A., Schulz A.J., van Olphen J. Social capital, poverty, and community health: an exploration of linkages. Social capital and poor communities 2001, 165-188. Russell Sage Foundation, New York. S. Saegert, J.P. Thompson, M.R. Warren (Eds.).
19. Karanja M.A. Solid waste management in Nairobi: Actors, institutional arrangements and contributions to sustainable development 2005, Shaker Publishing BV.
20. Krishna A. Understanding, measuring and utilizing social capital: clarifying concepts and presenting a field application from India. Agricultural Systems 2004, 82:291-305.
21. Lovelock C.H. Classifying services to gain strategic marketing insights. Journal of Marketing 1983, 47(3):9-20.
22. McLafferty S.L. GIS and health care. Annual Review of Public Health 2003, 24:25-42.
23. Moe L.C., Rheingans R.C. Global challenges in water, sanitation and health. Journal of Water and Health 2006, 4:41-57.
24. Montgamery A.M., Elimelech M. Water and sanitation in developing countries: including health in the equation. Millions suffer from preventable illnesses and die every year. Environmental Science and Technology 2007, 41:17-24.
25. Cities transformed - Demographic change and its implications in the developing world 2003, National Research Council of the National Academies, National Academy Press, Washington DC. M.R. Montgomery, B. Stren, H. Reed (Eds.).
26. Nyangena W. Social determinants of soil and water conservation in rural Kenya. Environ Dev Sustain 2008, 10:745-767.
27. Pargal S., Huq M., Gilligan D. Social capital in solid waste management: Evidence from Dhaka, Bangladesh 1999, Social Capital Initiative Working-Paper No. 16 World Bank, Washington DC.
28. Penchansky R., Thomas J. The concept of access: definition and relationship to consumer satisfaction. Medical Care 1981, 19:127-140.
29. Practical action technology challenging poverty, poverty and services improving access to services for poor people Accessed 12.03.09. http://practicalactionpublishing.org/access-to-services/ia3_poverty_and_services.
30. Price L.L., Arnould E.J., Deibler S.L. Consumers' emotional responses to service encounters. The influence of the service provider. International Journal of Service Industry Management 1995, 6(3):34-63.
31. Oketch L.M. Urban development key to Uganda's economic growth. The Monitor 27th April, 2010.
32. Rahman M.M. Interventions in water supply for the urban poor-sustainability of the NGO-approach. BRAC University Journal 2004, 1(1):63-77.
33. Spreitzer G.M. Psychological empowerment in the workplace: dimensions, measurement, and validation. Academy of Management Journal 1995, 38(5):1442-1465.
34. The Millennium Development Goals Report 2008, United Nations, New York.
35. Tukahirwa J.T., Mol A.P.J., Oosterveer P. Civil society participation in urban sanitation and solid waste management in Uganda. Local Environment 2010, 15(1):1-14.
36. UWASNET Ngo group performance in the Ugandan water and sanitation sector: Report for the financial year 2008/09 2009, Uganda Water and Sanitation NGO Network.
37. Wan G., Francisco R. Why is access to basic services not inclusive?. Poverty, Inequality and inclusive growth in Asia. Measurement, policy issues, and country studies 2010, Asian Development Bank. J. Zhuang (Ed.).
38. WHO The right to water. Health and human rights publication series; No. 3 2003, World Health Organization, Geneva.