Do emotions play a mediating role in the relationship between owner leadership styles and manager customer orientation, and performance in service environment?

International Journal of Hospitality Management

Volumn 30, Issue 4, 2011, Pages 942-952

  Lee, Yong Ki ^a   Kim, Young Sally ^b   Son, Moon Hyun ^a   Lee, Doo Jin ^a  

^a Sejong University   (South Korea)

^b SHENANDOAH UNIVERSITY   (United States)

Author keywords

Customer orientation; Emotion; Leadership style; Performance; Restaurant industry

Indexed keywords

EID: 79958848307     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2011.02.002     Document Type: Article

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