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Volumn 9, Issue 2, 2011, Pages 71-84

Restaurant viability: Operations rating of contributing success factors

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EID: 79958707724     PISSN: 15428052     EISSN: 15428044     Source Type: Journal    
DOI: 10.1080/15428052.2011.580707     Document Type: Article
Times cited : (16)

References (23)
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    • Customer choice: A preemptive strategy to buffer the effects of service failure and improve customer loyalty
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    • The ten-minute manager's guide to. Turning complaints into praise
    • Gerst, V. (2005). The ten-minute manager's guide to. Turning complaints into praise. Restaurants & Institutions, 115(11), 20-27.
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    • Gerst, V.1
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    • Predictors of relationship quality and loyalty in the chain restaurant industry
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    • Hyun, S.S.1
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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.