Beyond personality traits: A study of personality states and situational contingencies in customer service jobs

Personnel Psychology

Volumn 64, Issue 2, 2011, Pages 451-488

  Huang, Jason L ^a   Ryan, Ann Marie ^a  

^a MICHIGAN STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 79957621837     PISSN: 00315826     EISSN: 17446570     Source Type: Journal    
DOI: 10.1111/j.1744-6570.2011.01216.x     Document Type: Article

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