Customer service behavior: The interaction of service predisposition and job characteristics

Journal of Business and Psychology

Volumn 13, Issue 3, 1999, Pages 421-435

  Rogelberg, Steven G ^a   Barnes Farrell, Janet L ^b   Creamer, Victoria ^b  

^a BOWLING GREEN STATE UNIVERSITY   (United States)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0033458462     PISSN: 08893268     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1022934618445     Document Type: Article

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