Hospitality service employees' coping styles: The role of emotional intelligence, two basic personality traits, and socio-demographic factors

International Journal of Hospitality Management

Volumn 30, Issue 3, 2011, Pages 588-598

  Kim, Hyun Jeong ^a   Agrusa, Jerome ^b  

^a WASHINGTON STATE UNIVERSITY   (United States)

^b HAWAII PACIFIC UNIVERSITY   (United States)

Author keywords

Coping styles; Emotional intelligence; Extraversion; Hospitality employees; Neuroticism

Indexed keywords

EID: 79955149053     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2010.11.003     Document Type: Article

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