메뉴 건너뛰기




Volumn , Issue , 2011, Pages

User-generated ratings and the evaluation of credibility and product quality in ecommerce transactions

Author keywords

[No Author keywords available]

Indexed keywords

AGGREGATE PRODUCTS; COMMERCIAL INFORMATION; DIGITAL MEDIA; E-COMMERCE; E-COMMERCE TRANSACTIONS; INFORMATION QUALITY; PRODUCT QUALITY; QUALITY OF PRODUCT; SYSTEM DESIGNERS;

EID: 79952936957     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.2011.474     Document Type: Conference Paper
Times cited : (35)

References (40)
  • 1
    • 77955268615 scopus 로고    scopus 로고
    • June 8, Available
    • J. Horrigan. (2008, June 8, 2010). The Internet and consumer choice. Available: http://www.pewinternet.org/Reports/2008/The- Internet-and-Consumer- Choice.aspx
    • (2008) The Internet and Consumer Choice
    • Horrigan, J.1
  • 3
    • 48449102586 scopus 로고    scopus 로고
    • June 8, Available
    • J. Horrigan. (2008, June 8, 2010). Online shopping. Available: http://www.pewinternet.org/Reports/2008/Online -Shopping.aspx
    • (2008) Online Shopping
    • Horrigan, J.1
  • 4
    • 51249173989 scopus 로고
    • Perceived risk and the selection of a retail patronage mode
    • J. Hawes and J. Lumpkin, "Perceived risk and the selection of a retail patronage mode," Journal of the Academy of Marketing Science, vol. 14, pp. 37-42, 1986.
    • (1986) Journal of the Academy of Marketing Science , vol.14 , pp. 37-42
    • Hawes, J.1    Lumpkin, J.2
  • 6
    • 0035587412 scopus 로고    scopus 로고
    • Consumer perceptions of privacy and security risks for online shopping
    • A. Miyazaki and A. Fernandez, "Consumer perceptions of privacy and security risks for online shopping," Journal of Consumer Affairs, vol. 35, pp. 27-44, 2001.
    • (2001) Journal of Consumer Affairs , vol.35 , pp. 27-44
    • Miyazaki, A.1    Fernandez, A.2
  • 7
    • 34547637688 scopus 로고    scopus 로고
    • Trust among strangers in Internet transactions: Empirical analysis of eBay's reputation system
    • M. Bayne, Ed., ed Amsterdam: Elsevier Science
    • P. Resnick and R. Zeckhauser, "Trust among strangers in Internet transactions: Empirical analysis of eBay's reputation system," in Advances in Applied Microeconomics: A Research Annual. vol. 11, M. Bayne, Ed., ed Amsterdam: Elsevier Science, 2002, pp. 127-157.
    • (2002) Advances in Applied Microeconomics: A Research Annual , vol.11 , pp. 127-157
    • Resnick, P.1    Zeckhauser, R.2
  • 8
    • 0002591399 scopus 로고
    • Consumer rankings of risk reduction methods
    • T. Roselius, "Consumer rankings of risk reduction methods," Journal of Marketing, vol. 35, pp. 56-61, 1971.
    • (1971) Journal of Marketing , vol.35 , pp. 56-61
    • Roselius, T.1
  • 9
    • 0002649591 scopus 로고
    • Warranty and other extrinsic cue efforts on consumer risk perceptions
    • T. Shimp and W. Bearden, "Warranty and other extrinsic cue efforts on consumer risk perceptions," Journal of Consumer Research, vol. 9, pp. 38-46, 1982.
    • (1982) Journal of Consumer Research , vol.9 , pp. 38-46
    • Shimp, T.1    Bearden, W.2
  • 10
    • 0013437162 scopus 로고    scopus 로고
    • Strategies for reducing consumers' risk aversion in Internet shopping
    • S. Tan, "Strategies for reducing consumers' risk aversion in Internet shopping," Journal of Consumer Marketing, vol. 16, pp. 163-178, 1999.
    • (1999) Journal of Consumer Marketing , vol.16 , pp. 163-178
    • Tan, S.1
  • 11
    • 0345801278 scopus 로고    scopus 로고
    • The rhetorical construction of trust online
    • J. Boyd, "The rhetorical construction of trust online," Communication Theory, vol. 13, pp. 392-410, 2003.
    • (2003) Communication Theory , vol.13 , pp. 392-410
    • Boyd, J.1
  • 12
    • 61849136477 scopus 로고    scopus 로고
    • Trust in cyberspace
    • J. Ratner, Ed., ed London: Erlbaum
    • B. P. Bailey, et al., "Trust in cyberspace," in Human Factors and Web Development, J. Ratner, Ed., ed London: Erlbaum, 2003, pp. 311-321.
    • (2003) Human Factors and Web Development , pp. 311-321
    • Bailey, B.P.1
  • 13
    • 0345734987 scopus 로고    scopus 로고
    • Face-to-interface - The establishment of trust in the Internet: The case of e-auctions
    • U. Brinkman and M. Siefert, "Face-to-interface - The establishment of trust in the Internet: The case of e-auctions," Journal of Sociology, vol. 30, pp. 23-47, 2001.
    • (2001) Journal of Sociology , vol.30 , pp. 23-47
    • Brinkman, U.1    Siefert, M.2
  • 14
    • 49849092328 scopus 로고    scopus 로고
    • Digital media and youth: Unparalled opportunity and unprecedented responsibility
    • M. Metzger and A. Flanagin, Eds., ed Cambridge: MIT Press
    • A. Flanagin and M. Metzger, "Digital media and youth: Unparalled opportunity and unprecedented responsibility," in Digital Media, Youth, and Credibility, M. Metzger and A. Flanagin, Eds., ed Cambridge: MIT Press, 2008, pp. 5-27.
    • (2008) Digital Media, Youth, and Credibility , pp. 5-27
    • Flanagin, A.1    Metzger, M.2
  • 16
    • 77955749374 scopus 로고    scopus 로고
    • Social and heuristic approaches to credibility evaluation online
    • M. Metzger, et al., "Social and heuristic approaches to credibility evaluation online," Journal of Communication, vol. 60, pp. 413-439, 2010.
    • (2010) Journal of Communication , vol.60 , pp. 413-439
    • Metzger, M.1
  • 17
    • 34248582958 scopus 로고    scopus 로고
    • Commercial markets as communication markets: Uncertainty reduction through mediated information exchange in online auctions
    • A. Flanagin, "Commercial markets as communication markets: Uncertainty reduction through mediated information exchange in online auctions," New Media & Society, vol. 9, pp. 401-423, 2007.
    • (2007) New Media & Society , vol.9 , pp. 401-423
    • Flanagin, A.1
  • 18
    • 0346827586 scopus 로고    scopus 로고
    • In community we trust: Online security communication at eBay
    • J. Boyd, "In community we trust: Online security communication at eBay," Journal of Computer-Mediated Communication, vol. 7, 2002.
    • (2002) Journal of Computer-Mediated Communication , vol.7
    • Boyd, J.1
  • 19
    • 0002629710 scopus 로고
    • Social influence and the influence of the "social" in computer mediated communication
    • M. Lea, Ed., ed London: Harvester- Wheatsheaf
    • R. Spears and M. Lea, "Social influence and the influence of the "social" in computer mediated communication," in Contexts of Cpmputer-Mediated Communication, M. Lea, Ed., ed London: Harvester- Wheatsheaf, 1992.
    • (1992) Contexts of Cpmputer-Mediated Communication
    • Spears, R.1    Lea, M.2
  • 20
    • 84965419388 scopus 로고
    • Pancea or panopticon? The hidden power in computer- mediated communication
    • R. Spears and M. Lea, "Pancea or panopticon? The hidden power in computer- mediated communication," Communication Research, vol. 21, pp. 427-459, 1994.
    • (1994) Communication Research , vol.21 , pp. 427-459
    • Spears, R.1    Lea, M.2
  • 21
    • 0030304043 scopus 로고    scopus 로고
    • Computer-mediated communication: Impersonal, Interpersonal, and hyperpersonal interaction
    • J. Walther, "Computer-mediated communication: Impersonal, Interpersonal, and hyperpersonal interaction," Communication Research, vol. 23, pp. 3-43, 1996.
    • (1996) Communication Research , vol.23 , pp. 3-43
    • Walther, J.1
  • 22
    • 84973836633 scopus 로고
    • Interpersonal effects in computer-mediated interaction: A relational perspective
    • J. Walther, "Interpersonal effects in computer-mediated interaction: A relational perspective," Communication Research, vol. 19, pp. 53-90, 1992.
    • (1992) Communication Research , vol.19 , pp. 53-90
    • Walther, J.1
  • 23
    • 79952957952 scopus 로고    scopus 로고
    • June 3, Available
    • L. Rainie and P. Hitlin. (2004, June 3, 2010). Use of online rating systems. Available: http://www.pewinternet.org/Reports/2004/use-of-on-line- rating-systems.aspx
    • (2004) Use of Online Rating Systems
    • Rainie, L.1    Hitlin, P.2
  • 24
    • 11144344881 scopus 로고    scopus 로고
    • Using online conversations to study word-of-mouth communication
    • D. Godes and D. Mayzlin, "Using online conversations to study word-of-mouth communication," Marketing Science, vol. 23, pp. 545-560, 2004.
    • (2004) Marketing Science , vol.23 , pp. 545-560
    • Godes, D.1    Mayzlin, D.2
  • 26
    • 33748566804 scopus 로고    scopus 로고
    • The Effect of Word of Mouth on Sales: Online Book Reviews
    • J. A. Chevalier and D. Mayzlin, "The Effect of Word of Mouth on Sales: Online Book Reviews," Journal of Marketing Research (JMR), vol. 43, pp. 345-354, 2006.
    • (2006) Journal of Marketing Research (JMR) , vol.43 , pp. 345-354
    • Chevalier, J.A.1    Mayzlin, D.2
  • 27
    • 53549129191 scopus 로고    scopus 로고
    • Do online reviews matter? - An empirical investigation of panel data
    • W. Duan, et al., "Do online reviews matter? - An empirical investigation of panel data," Decision Support Systems, vol. 45, pp. 1007-1016, 2008.
    • (2008) Decision Support Systems , vol.45 , pp. 1007-1016
    • Duan, W.1
  • 28
    • 33746341776 scopus 로고    scopus 로고
    • Word of mouth for movies: Its dynamics and impact on box office revenue
    • Y. Liu, "Word of mouth for movies: Its dynamics and impact on box office revenue," Journal of Marketing, vol. 70, pp. 74-89, 2006.
    • (2006) Journal of Marketing , vol.70 , pp. 74-89
    • Liu, Y.1
  • 29
    • 50249119212 scopus 로고    scopus 로고
    • Do online reviews affect product sales? The role of reviewer characteristics and temporal effects
    • N. Hu, et al., "Do online reviews affect product sales? The role of reviewer characteristics and temporal effects," Information Technology and Management, vol. 9, pp. 201-214, 2008.
    • (2008) Information Technology and Management , vol.9 , pp. 201-214
    • Hu, N.1
  • 31
    • 84857781025 scopus 로고    scopus 로고
    • How do online reviews affect purchasing intention?
    • S. Lee, "How do online reviews affect purchasing intention?," African Journal of Business Management, vol. 3, pp. 576-581, 2009.
    • (2009) African Journal of Business Management , vol.3 , pp. 576-581
    • Lee, S.1
  • 32
    • 48449101733 scopus 로고    scopus 로고
    • Examining the relationship between reviews and sales: The role of reviewer identity disclosure in electronic markets
    • C. Forman, et al., "Examining the relationship between reviews and sales: The role of reviewer identity disclosure in electronic markets," Information Systems Research, vol. 19, pp. 291-313, 2008.
    • (2008) Information Systems Research , vol.19 , pp. 291-313
    • Forman, C.1
  • 34
    • 33748690516 scopus 로고    scopus 로고
    • Can online reviews reveal a product's true quality?: Empirical findings and analytical modeling of Online word-of-mouth communication
    • N. Hu, et al., "Can online reviews reveal a product's true quality?: Empirical findings and analytical modeling of Online word-of-mouth communication," in Conference on Electronic Commerce, Ann Arbor, Michigan, 2006, p. 330.
    • Conference on Electronic Commerce, Ann Arbor, Michigan, 2006 , pp. 330
    • Hu, N.1
  • 35
    • 0038695283 scopus 로고    scopus 로고
    • Reputation and e-commerce: eBay auctions and the asymmetrical impact of positive and negative ratings
    • S. Standifird, "Reputation and e-commerce: eBay auctions and the asymmetrical impact of positive and negative ratings," Journal of Management, vol. 27, pp. 279-295, 2001.
    • (2001) Journal of Management , vol.27 , pp. 279-295
    • Standifird, S.1
  • 36
    • 84878293258 scopus 로고    scopus 로고
    • Essays on online reviews: The relationships between reviews, reviews, and product sales, and the temporal patterns of online reviews
    • New York University, New York
    • W. Shen, "Essays on online reviews: The relationships between reviews, reviews, and product sales, and the temporal patterns of online reviews. ," Management, New York University, New York, 2008.
    • (2008) Management
    • Shen, W.1
  • 38
    • 43149113020 scopus 로고    scopus 로고
    • The Social Psychological Effects of Feedback on the Production of Internet Information Pools
    • C. Cheshire and J. Antin, "The Social Psychological Effects of Feedback on the Production of Internet Information Pools," Journal of Computer-Mediated Communication, vol. 13, pp. 705-727, 2008.
    • (2008) Journal of Computer-Mediated Communication , vol.13 , pp. 705-727
    • Cheshire, C.1    Antin, J.2
  • 40
    • 84857555428 scopus 로고    scopus 로고
    • Social comparisons and contributons to online communities: A field experiment on MovieLens
    • Y. Chen, et al., "Social comparisons and contributons to online communities: A field experiment on MovieLens," Computational Social Systems and the Internet, 2007.
    • (2007) Computational Social Systems and the Internet
    • Chen, Y.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.