-
1
-
-
0342572606
-
Towards an understanding of the behavioural intention to use a web site
-
C.-C. Lin, and H. Lu, Towards an understanding of the behavioural intention to use a web site, International Journal of Information Management, vol. 20, pp. 197-208, 2000.
-
(2000)
International Journal of Information Management
, vol.20
, pp. 197-208
-
-
Lin, C.-C.1
Lu, H.2
-
2
-
-
0031495465
-
Exploring the implications of the internet for consumer marketing
-
R. A. Peterson, S. Balasubramanian, and B. J. Bronnenberg, Exploring the implications of the internet for consumer marketing, Journal of the Academy of Marketing Science, vol. 25, pp. 329-346, 1997.
-
(1997)
Journal of the Academy of Marketing Science
, vol.25
, pp. 329-346
-
-
Peterson, R.A.1
Balasubramanian, S.2
Bronnenberg, B.J.3
-
5
-
-
78651578927
-
Strategy brief-the value of online customer loyalty
-
M. Bain. Strategy brief-the value of online customer loyalty, http://www.mainspring.com/press/frameset/1,2406,pressrelease-view-51.
-
-
-
Bain, M.1
-
6
-
-
0003551671
-
Belief, attitude, intention and behavior: An introduction to theory and research
-
Reading, MA: Addison-Wesley Publishing Company
-
M. Fishbein, and I. Ajzen, Belief, attitude, intention and behavior: an introduction to theory and research, Reading, MA: Addison-Wesley Publishing Company, 1975.
-
(1975)
-
-
Fishbein, M.1
Ajzen, I.2
-
7
-
-
44949274046
-
The theory of planned behavior
-
I. Ajzen, The theory of planned behavior, Behavior and Human Decision Process, vol. 50, no. 2, pp. 179-211, 1991.
-
(1991)
Behavior and Human Decision Process
, vol.50
, Issue.2
, pp. 179-211
-
-
Ajzen, I.1
-
8
-
-
0002738760
-
A two-dimensional concept of brand loyalty
-
G. S. Day, A two-dimensional concept of brand loyalty, Journal of Advertising Research, vol. 9, pp. 29-35, 1969.
-
(1969)
Journal of Advertising Research
, vol.9
, pp. 29-35
-
-
Day, G.S.1
-
9
-
-
77951516228
-
Customer loyalty: Toward an integrated conceptual framework
-
A. S. Dick, and K. Basu, Customer loyalty: toward an integrated conceptual framework, Journal of the Academy of Marketing Science, vol. 22, no. 2, pp. 99-113, 1994.
-
(1994)
Journal of the Academy of Marketing Science
, vol.22
, Issue.2
, pp. 99-113
-
-
Dick, A.S.1
Basu, K.2
-
11
-
-
0001202037
-
The complex relationship between consumer satisfaction and brand loyalty
-
J. M. M. Bloemer, and H. D. P. Kasper, The complex relationship between consumer satisfaction and brand loyalty, Journal of Economic Psychology, vol. 16, pp. 311-329, 1995.
-
(1995)
Journal of Economic Psychology
, vol.16
, pp. 311-329
-
-
Bloemer, J.M.M.1
Kasper, H.D.P.2
-
12
-
-
55249087535
-
Perceived usefulness, perceived ease of use, and user acceptance of information technology
-
F. D. Davis, Perceived usefulness, perceived ease of use, and user acceptance of information technology, MIS Quarterly, vol. 13, no. 3, pp. 319-340, 1989.
-
(1989)
MIS Quarterly
, vol.13
, Issue.3
, pp. 319-340
-
-
Davis, F.D.1
-
13
-
-
21844508096
-
Switching behavior in automobile markets: A consideration-sets model
-
R. Sambandam, and K. R. Lord, Switching behavior in automobile markets: a consideration-sets model, Journal of Academy of Marketing Science, vol. 23, no. 1, pp. 57-65, 1995.
-
(1995)
Journal of Academy of Marketing Science
, vol.23
, Issue.1
, pp. 57-65
-
-
Sambandam, R.1
Lord, K.R.2
-
14
-
-
85107910598
-
Customer switching behavior in service industries: An exploratory study
-
S. M. Keaveney, Customer switching behavior in service industries: an exploratory study, Journal of Marketing Research, vol. 59, no. 2, 1995.
-
(1995)
Journal of Marketing Research
, vol.59
, Issue.2
-
-
Keaveney, S.M.1
-
15
-
-
18044389493
-
The evolution and future of national customer satisfaction index models
-
M. D. Johnson, A. Gustafsson, T. W. Andreassen et al., The evolution and future of national customer satisfaction index models, Journal of economic Psychology, vol. 22, pp. 217-245, 2001.
-
(2001)
Journal of Economic Psychology
, vol.22
, pp. 217-245
-
-
Johnson, M.D.1
Gustafsson, A.2
Andreassen, T.W.3
-
16
-
-
0037783361
-
Comparative evaluation and the relationship between quality, satisfaction, and repurchase loyalty
-
S. O. Olsen, Comparative evaluation and the relationship between quality, satisfaction, and repurchase loyalty, Journal of the Academy of Marketing Science, vol. 30, pp. 240-249, 2002.
-
(2002)
Journal of the Academy of Marketing Science
, vol.30
, pp. 240-249
-
-
Olsen, S.O.1
-
17
-
-
34247193676
-
Repurchase loyalty: The role of involvement and satisfaction
-
S. O. Olsen, Repurchase loyalty: the role of involvement and satisfaction, Psychology & Marketing, vol. 24, no. 3, pp. 315-341, 2007.
-
(2007)
Psychology & Marketing
, vol.24
, Issue.3
, pp. 315-341
-
-
Olsen, S.O.1
-
18
-
-
0035530178
-
Satisfaction, repurchase intent, and repurchase behavior: Investigating the moderating effect of customer characteristics
-
V. Mittal, and W. A. Kamakura, Satisfaction, repurchase intent, and repurchase behavior: investigating the moderating effect of customer characteristics, Journal of Marketing Research, vol. 38, pp. 131-142, 2001.
-
(2001)
Journal of Marketing Research
, vol.38
, pp. 131-142
-
-
Mittal, V.1
Kamakura, W.A.2
-
19
-
-
23044524820
-
Customer satisfaction: A meta-analysis of the empirical evidence
-
D. M. Szymanski, and D. H. Henard, Customer satisfaction: a meta-analysis of the empirical evidence, Journal of the Academy of Marketing Science, vol. 29, pp. 16-35, 2001.
-
(2001)
Journal of the Academy of Marketing Science
, vol.29
, pp. 16-35
-
-
Szymanski, D.M.1
Henard, D.H.2
-
21
-
-
0036922102
-
Do I really have to? User acceptance of mandated technology
-
S. A. Brown, A. P. Massey, M. M. Montoya-Weiss, and J.R. Burkman, Do I really have to? User acceptance of mandated technology, European Journal of Information Systems, vol. 11, no. 4, pp. 283-295, 2002.
-
(2002)
European Journal of Information Systems
, vol.11
, Issue.4
, pp. 283-295
-
-
Brown, S.A.1
Massey, A.P.2
Montoya-Weiss, M.M.3
Burkman, J.R.4
-
22
-
-
72249114849
-
Information systems success: The quest for the dependent variable
-
W. H. DeLone, and E. R. McLean, Information systems success: the quest for the dependent variable, Information Systems Research, vol. 3, no. 1, pp. 60-95, 1992.
-
(1992)
Information Systems Research
, vol.3
, Issue.1
, pp. 60-95
-
-
Delone, W.H.1
McLean, E.R.2
-
23
-
-
0030518346
-
The American customer satisfaction index: Nature, purpose, and findings
-
C. Fornell, M. D. Johnson, E. W. Anderson, The American customer satisfaction index: nature, purpose, and findings, Journal of Marketing Research, vol. 60, pp. 7-18, 1996.
-
(1996)
Journal of Marketing Research
, vol.60
, pp. 7-18
-
-
Fornell, C.1
Johnson, M.D.2
Anderson, E.W.3
-
25
-
-
84986116939
-
Dawn iacobucci: Consumer trade-offs and the evaluation of services
-
A. Ostrom, Dawn iacobucci: consumer trade-offs and the evaluation of services, Journal of Marketing Research, vol. 59, pp. 17-28, 1995.
-
(1995)
Journal of Marketing Research
, vol.59
, pp. 17-28
-
-
Ostrom, A.1
-
26
-
-
39149097400
-
Customer satisfaction, customer retention, and market share
-
R. T. Rust, and A. J. Zahorik., Customer satisfaction, customer retention, and market share, Journal of Retailing, vol. 69, no. 3, pp. 193-215, 1993.
-
(1993)
Journal of Retailing
, vol.69
, Issue.3
, pp. 193-215
-
-
Rust, R.T.1
Zahorik, A.J.2
-
27
-
-
20444405530
-
The antecedents and consequences of customer satisfaction for firms
-
E. W. Anderson, and M. W. Sullivan, The antecedents and consequences of customer satisfaction for firms, Marketing Science, vol. 12, no. 2, pp. 125-143, 1993.
-
(1993)
Marketing Science
, vol.12
, Issue.2
, pp. 125-143
-
-
Anderson, E.W.1
Sullivan, M.W.2
-
28
-
-
0032372670
-
The asymmetric impact of negative and positive attribute-level performance on overall satisfaction and repurchase intentions
-
V. Mittal, J. William T. Ross, and P. M. Baldasare., The asymmetric impact of negative and positive attribute-level performance on overall satisfaction and repurchase intentions, Journal of Marketing Research, vol. 62, pp. 33-47, 1998.
-
(1998)
Journal of Marketing Research
, vol.62
, pp. 33-47
-
-
Mittal, V.1
William, J.2
Ross, T.3
Baldasare, P.M.4
-
29
-
-
84936823933
-
User acceptance of computer technology: A comparison of two theoretical models
-
F. D. Davis, R. P. Bagozzi, and P. R. Warshaw, User acceptance of computer technology: a comparison of two theoretical models, Management Science, vol. 35, no. 8, pp. 982-1003, 1989.
-
(1989)
Management Science
, vol.35
, Issue.8
, pp. 982-1003
-
-
Davis, F.D.1
Bagozzi, R.P.2
Warshaw, P.R.3
-
30
-
-
0042864644
-
An empirical study of product differences in consumers e-commerce adoption behavior
-
X. Liu, and K. Wei, An empirical study of product differences in consumers e-commerce adoption behavior, Electronic commerce Research and Applications, vol. 2, no. 229-239, 2003.
-
(2003)
Electronic Commerce Research and Applications
, vol.2
, Issue.229-239
-
-
Liu, X.1
Wei, K.2
-
31
-
-
0040008172
-
A model of the antecedents of perceived ease of use: Development and test
-
V. Venkatesh, and F. D. Davis, A model of the antecedents of perceived ease of use: development and test, Decision Sciences, vol. 27, no. 3, pp. 451-481, 1996.
-
(1996)
Decision Sciences
, vol.27
, Issue.3
, pp. 451-481
-
-
Venkatesh, V.1
Davis, F.D.2
-
32
-
-
0036438511
-
Why do people use information technology? A critical review of the technology acceptance model
-
P. Legris, J. Ingham, and P. Collerette, Why do people use information technology? A critical review of the technology acceptance model, Information & Management, vol. 40, no. 3, pp. 191-204, 2003.
-
(2003)
Information & Management
, vol.40
, Issue.3
, pp. 191-204
-
-
Legris, P.1
Ingham, J.2
Collerette, P.3
-
33
-
-
73549120882
-
Understanding information technology usage: A test of competing models
-
S. Taylor, and P. A. Todd, Understanding information technology usage: a test of competing models, Information Systems Research, vol. 6, no. 2, pp. 144-176, 1995.
-
(1995)
Information Systems Research
, vol.6
, Issue.2
, pp. 144-176
-
-
Taylor, S.1
Todd, P.A.2
-
34
-
-
0033872521
-
A theoretical extension of the technology acceptance model: Four longitudinal field studies
-
V. Venkatesh, and F. D. Davis, A theoretical extension of the technology acceptance model: four longitudinal field studies, Management Science, vol. 46, no. 2, pp. 186-204, 2000.
-
(2000)
Management Science
, vol.46
, Issue.2
, pp. 186-204
-
-
Venkatesh, V.1
Davis, F.D.2
-
35
-
-
0001178033
-
The relative importance of perceived ease-of-use in is adoption
-
D. Gefen, and D. Straub, The relative importance of perceived ease-of-use in is adoption, Journal of the Association for Information Systems, vol. 1, no. 8, pp. 1-30, 2000.
-
(2000)
Journal of the Association for Information Systems
, vol.1
, Issue.8
, pp. 1-30
-
-
Gefen, D.1
Straub, D.2
-
36
-
-
0344096683
-
Trust and TAM in online shopping: An integrated model
-
D. Gefen, E. Karahanna, and D. W. Straub, Trust and TAM in online shopping: An integrated model, MIS Quarterly, vol. 27, no. 1, pp. 51-90, 2003.
-
(2003)
MIS Quarterly
, vol.27
, Issue.1
, pp. 51-90
-
-
Gefen, D.1
Karahanna, E.2
Straub, D.W.3
-
37
-
-
0346151191
-
An empirical study on predicting user acceptance of e-shopping on the Web
-
H.-P. Shih, An empirical study on predicting user acceptance of e-shopping on the Web, Information & Management, vol. 41, no. 3, pp. 351-368, 2004.
-
(2004)
Information & Management
, vol.41
, Issue.3
, pp. 351-368
-
-
Shih, H.-P.1
-
38
-
-
73549114871
-
Predicting user intentions: Comparing the technology acceptance model with the theory of planned behavior
-
K. Mathieson, Predicting user intentions: Comparing the technology acceptance model with the theory of planned behavior, Information Systems Research, vol. 2, no. 3, pp. 173-191, 1991.
-
(1991)
Information Systems Research
, vol.2
, Issue.3
, pp. 173-191
-
-
Mathieson, K.1
-
39
-
-
0036721990
-
Enticing online consumers: An extended technology acceptance perspective
-
L. D. Chen, M. L. Gillenson, and D. L. Sherrell, Enticing online consumers: an extended technology acceptance perspective, Information & Management, vol. 39, no. 8, pp. 705-719, 2002.
-
(2002)
Information & Management
, vol.39
, Issue.8
, pp. 705-719
-
-
Chen, L.D.1
Gillenson, M.L.2
Sherrell, D.L.3
-
40
-
-
0043201002
-
Going with the flow: Prediction online purchase intentions
-
M. Korzaan, Going with the flow: Prediction online purchase intentions, Journal of Computer Information Systems, pp. 25-31, 2003.
-
(2003)
Journal of Computer Information Systems
, pp. 25-31
-
-
Korzaan, M.1
-
41
-
-
0034340409
-
Measuring the customer experience in online environments: A structural modeling approach
-
T. P. Novak, d. L. Hoffman, and Y. Yung, Measuring the customer experience in online environments: a structural modeling approach, Marketing Science, vol. 19, no. 1, pp. 22-42, 2000.
-
(2000)
Marketing Science
, vol.19
, Issue.1
, pp. 22-42
-
-
Novak, T.P.1
Hoffman d., L.2
Yung, Y.3
-
42
-
-
84953599704
-
Task characteristics and the experience of optimal flow in human-computer interaction
-
J. A. Ghani, Task characteristics and the experience of optimal flow in human-computer interaction, Journal of Psychology, vol. 128, no. 4, pp. 381-391, 1994.
-
(1994)
Journal of Psychology
, vol.128
, Issue.4
, pp. 381-391
-
-
Ghani, J.A.1
-
43
-
-
30344471401
-
Flow in human-computer interactions: Test of a model
-
Norwood, N. J.: Ablex
-
J. A. Ghani, Flow in human-computer interactions: Test of a model, Norwood, N. J.: Ablex, 1991.
-
(1991)
-
-
Ghani, J.A.1
-
45
-
-
0011921970
-
Restoring a sense of control during implementation: How user involvement leads to system acceptance
-
A.-M. Baronas, and M. R. Louis, Restoring a sense of control during implementation: how user involvement leads to system acceptance, MIS Quarterly, vol. 12, no. 1, pp. 111-124, 1988.
-
(1988)
MIS Quarterly
, vol.12
, Issue.1
, pp. 111-124
-
-
Baronas, A.-M.1
Louis, M.R.2
-
46
-
-
0003802107
-
Playfulness and computers at work
-
New York University
-
J. Webster, Playfulness and computers at work, New York University, 1989.
-
(1989)
-
-
Webster, J.1
-
47
-
-
85062923837
-
The experience of flow in computer-mediated and in face-to-face groups
-
New York, New York, United States
-
J. A. Ghani, R. Supnick, and P. Rooney, The experience of flow in computer-mediated and in face-to-face groups, in Proceedings of the twelfth international conference on Information systems, New York, New York, United States, 1991.
-
(1991)
Proceedings of the Twelfth International Conference on Information Systems
-
-
Ghani, J.A.1
Supnick, R.2
Rooney, P.3
-
48
-
-
0036015968
-
Applying the technology acceptance model and flow theory to online consumer behavior
-
M. Koufaris, Applying the technology acceptance model and flow theory to online consumer behavior, Information Systems Research, vol. 13, no. 2, pp. 205-223, 2002.
-
(2002)
Information Systems Research
, vol.13
, Issue.2
, pp. 205-223
-
-
Koufaris, M.1
-
49
-
-
0037411157
-
Factors influencing the usage of websites: The case of a generic portal in the Netherlands
-
H. Heijden, Factors influencing the usage of websites: the case of a generic portal in the Netherlands, Information & Management, vol. 40, no. 6, pp. 541-549, 2003.
-
(2003)
Information & Management
, vol.40
, Issue.6
, pp. 541-549
-
-
Heijden, H.1
-
51
-
-
0000009769
-
Evaluating structural equation models with unobservable variables and measurement error
-
FEBRUARY
-
C. Fornell, and D. F. Larcker, Evaluating structural equation models with unobservable variables and measurement error, Journal of Marketing Research, vol. 18, no. 1, pp. 39-50, FEBRUARY, 1981.
-
(1981)
Journal of Marketing Research
, vol.18
, Issue.1
, pp. 39-50
-
-
Fornell, C.1
Larcker, D.F.2
-
52
-
-
0003506109
-
-
5th ed., New York: Macmillan
-
J. F. Hairs, R. E. Anderson, R. L. Tatham et al., Multivariate Data Analysis, 5th ed., New York: Macmillan, 1998.
-
(1998)
Multivariate Data Analysis
-
-
Hairs, J.F.1
Anderson, R.E.2
Tatham, R.L.3
-
53
-
-
51249177591
-
On the evaluation for structural equation models
-
R. P. Bagozzi, and Y. Yi, On the evaluation for structural equation models, Journal of the Academy of Marketing Science, vol. 16, no. 74-94, 1988.
-
(1988)
Journal of the Academy of Marketing Science
, vol.16
, Issue.74-94
-
-
Bagozzi, R.P.1
Yi, Y.2
-
54
-
-
0035564917
-
Information technology acceptance by individual professional: A model comparison approach
-
P. Y. K. Chau, and P. J. H. Hu, Information technology acceptance by individual professional: A model comparison approach, Decision Sciences, vol. 32, no. 4, pp. 699-719, 2001.
-
(2001)
Decision Sciences
, vol.32
, Issue.4
, pp. 699-719
-
-
Chau, P.Y.K.1
Hu, P.J.H.2
-
56
-
-
0003529708
-
LISREL: A guide to the program and applications
-
rd ed., Chicago, IL: Scientific Software International, Inc
-
rd ed., Chicago, IL: Scientific Software International, Inc, 1992.
-
(1992)
-
-
Joreskog, K.G.1
Sorbom, D.2
-
57
-
-
0035546372
-
An empirical analysis of the antecedents of electronic commerce service continuance
-
A. Bhattacherjee, An empirical analysis of the antecedents of electronic commerce service continuance, Decision Support Systems, vol. 32, no. 2, pp. 201-214, 2001.
-
(2001)
Decision Support Systems
, vol.32
, Issue.2
, pp. 201-214
-
-
Bhattacherjee, A.1
-
58
-
-
0000703119
-
Assessing IT usage: The role of prior experience
-
S. Taylor, and P. Todd, Assessing IT usage: the role of prior experience, MIS Quarterly, vol. 19, no. 4, pp. 561-570, 1995.
-
(1995)
MIS Quarterly
, vol.19
, Issue.4
, pp. 561-570
-
-
Taylor, S.1
Todd, P.2
-
59
-
-
18844361836
-
The technology acceptance model: Past, present, and future
-
Y. Lee, K. A. Kozar, and K. R. T. Larsen, The technology acceptance model: past, present, and future, Communications of the Association for Information Systems, vol. 12, pp. 752-780, 2003.
-
(2003)
Communications of the Association for Information Systems
, vol.12
, pp. 752-780
-
-
Lee, Y.1
Kozar, K.A.2
Larsen, K.R.T.3
-
60
-
-
0000998647
-
Understanding information systems continuance: An expectation-confirmation model
-
A. Bhattacherjee, Understanding information systems continuance: an expectation-confirmation model, MIS Quarterly, vol. 25, no. 3, pp. 351-370, 2001.
-
(2001)
MIS Quarterly
, vol.25
, Issue.3
, pp. 351-370
-
-
Bhattacherjee, A.1
-
61
-
-
0006899655
-
E-mail and v-mail usage: Generalizing across technologies
-
E. Karahanna, and M. Limayem, E-mail and v-mail usage: Generalizing across technologies, Journal of Organizational Computing and Electronic Commerce, vol. 10, no. 1, pp. 49-66, 2000.
-
(2000)
Journal of Organizational Computing and Electronic Commerce
, vol.10
, Issue.1
, pp. 49-66
-
-
Karahanna, E.1
Limayem, M.2
-
62
-
-
44449124083
-
Antecedents of use-continuance in information systems: Toward an integrative view
-
S. Hong, J. Kim, and H. Lee, Antecedents of use-continuance in information systems: Toward an integrative view, Journal of Computer Information Systems, vol. 48, no. 3, pp. 61-73, 2008.
-
(2008)
Journal of Computer Information Systems
, vol.48
, Issue.3
, pp. 61-73
-
-
Hong, S.1
Kim, J.2
Lee, H.3
-
63
-
-
0001094004
-
Chervany, Information technology adoption across time: A cross-sectional comparison of pre-adoption and post-adoption beliefs, MIS Quarterly
-
E. Karahanna, D. W. Straub, and N. L. Chervany, Information technology adoption across time: a cross-sectional comparison of pre-adoption and post-adoption beliefs, MIS Quarterly, MIS Quarterly & The Society for Information Management, 1999, pp. 183-213.
-
(1999)
MIS Quarterly & the Society for Information Management
, pp. 183-213
-
-
Karahanna, E.1
Straub, D.W.2
-
64
-
-
14644438602
-
Toward an understanding of the behavioral intention to use mobile banking
-
P. Luarn, and H.-H. Lin, Toward an understanding of the behavioral intention to use mobile banking, Computers in Human Behavior, vol. 21, pp. 873-891, 2005.
-
(2005)
Computers in Human Behavior
, vol.21
, pp. 873-891
-
-
Luarn, P.1
Lin, H.-H.2
-
65
-
-
0037277182
-
E-satisfaction and e-loyalty: A contingency framework
-
R. E. Anderson, and S. S. Srinivasan, E-satisfaction and e-loyalty: a contingency framework, Psychology and Marketing, vol. 20, no. 2, pp. 123-128, 2003.
-
(2003)
Psychology and Marketing
, vol.20
, Issue.2
, pp. 123-128
-
-
Anderson, R.E.1
Srinivasan, S.S.2
-
66
-
-
38549114187
-
How habit limits the predictive power of intention: The case of information systems continuance
-
M. Limayem, and S. G. Hirt, How habit limits the predictive power of intention: the case of information systems continuance, MIS Quarterly, vol. 31, no. 4, pp. 705-737, 2007.
-
(2007)
MIS Quarterly
, vol.31
, Issue.4
, pp. 705-737
-
-
Limayem, M.1
Hirt, S.G.2
|