Up close and (inter)personal: Insights from a primary care practice's efforts to improve office relationships over time, 2003-2009

Quality Management in Health Care

Volumn 20, Issue 1, 2011, Pages 49-61

  Howard, Jenna ^a   Shaw, Eric K ^a   Clark, Elizabeth ^a   Crabtree, Benjamin F ^a,b  

^a RUTGERS ROBERT WOOD JOHNSON MEDICAL SCHOOL   (United States)

^b RUTGERS CANCER INSTITUTE OF NEW JERSEY   (United States)

Author keywords

case study; interpersonal communication; interpersonal relations; organizational change; quality improvement

Indexed keywords

ARTICLE; HUMAN; HUMAN RELATION; INTERPERSONAL COMMUNICATION; INTERVIEW; ORGANIZATION AND MANAGEMENT; PRIMARY HEALTH CARE; TOTAL QUALITY MANAGEMENT;

COMMUNICATION; HUMANS; INTERPERSONAL RELATIONS; INTERVIEWS AS TOPIC; PRIMARY HEALTH CARE; QUALITY IMPROVEMENT;

EID: 78651455580     PISSN: 10638628     EISSN: 15505154     Source Type: Journal    
DOI: 10.1097/QMH.0b013e31820311e6     Document Type: Article

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