메뉴 건너뛰기




Volumn 25, Issue 9-10, 2009, Pages 941-964

Competitive intelligence in practice: Empirical evidence from the UK retail banking sector

Author keywords

Competitive intelligence; Empirical; Retail banking; UK

Indexed keywords


EID: 78650291704     PISSN: 0267257X     EISSN: 14721376     Source Type: Journal    
DOI: 10.1362/026725709X479318     Document Type: Article
Times cited : (50)

References (54)
  • 1
    • 77953894946 scopus 로고    scopus 로고
    • Knowledge Management in Malaysian Banks: A New Paradigm
    • [Accessed 5th February 2008]. No. 3, September. EJournal. Available at
    • Ali, H. M. and Ahmad, N. H. (2006), "Knowledge Management in Malaysian Banks: A New Paradigm, " Journal of Knowledge Management Practice, Vol. 7, No. 3, September. EJournal. Available at: http://www. tlainc. com/jkmp. htm [Accessed 5th February 2008].
    • (2006) Journal of Knowledge Management Practice , vol.7
    • Ali, H.M.1    Ahmad, N.H.2
  • 2
    • 84986129946 scopus 로고    scopus 로고
    • Guidelines for Developing a K-Strategy
    • April, K. (2002), "Guidelines for Developing a K-Strategy, " Journal of Knowledge Management, Vol. 6, No. 5, pp. 445-456.
    • (2002) Journal of Knowledge Management , vol.6 , Issue.5 , pp. 445-456
    • April, K.1
  • 3
    • 64549109795 scopus 로고    scopus 로고
    • A Critique of the Strategic Competitive Intelligence Process within a Global Energy Multinational
    • April, K. and Bessa, J. (2006), "A Critique of the Strategic Competitive Intelligence Process within a Global Energy Multinational, " Problems and Perspectives in Management, Vol. 4, No. 2, pp. 86-99.
    • (2006) Problems and Perspectives in Management , vol.4 , Issue.2 , pp. 86-99
    • April, K.1    Bessa, J.2
  • 4
    • 84905591799 scopus 로고    scopus 로고
    • APQC International Benchmarking Clearinghouse, Houston, TX: American Productivity and Quality Center
    • APQC International Benchmarking Clearinghouse (1998), Managing Competitive Intelligence Knowledge in a Global Economy, Houston, TX: American Productivity and Quality Center.
    • (1998) Managing Competitive Intelligence Knowledge in a Global Economy
  • 6
    • 84905594688 scopus 로고    scopus 로고
    • APQC International Benchmarking Clearinghouse, Houston, TX: American Productivity and Quality Center
    • APQC International Benchmarking Clearinghouse (2003), User-Driven Competitive Intelligence: Crafting the Value Proposition, Houston, TX: American Productivity and Quality Center.
    • (2003) User-Driven Competitive Intelligence: Crafting the Value Proposition
  • 10
    • 3543024508 scopus 로고    scopus 로고
    • Sizing Up the Competition
    • Bernstel, J. B. (2004), "Sizing Up the Competition, " Bank Marketing, Vol. 36, No. 6, pp. 6-21.
    • (2004) Bank Marketing , vol.36 , Issue.6 , pp. 6-21
    • Bernstel, J.B.1
  • 13
    • 67650784374 scopus 로고    scopus 로고
    • Issues in Defining Competitive Intelligence: An Exploration
    • Brody, R. (2008) "Issues in Defining Competitive Intelligence: An Exploration, " Journal of Competitive Intelligence and Management, Vol. 4, No. 3, pp. 3-16.
    • (2008) Journal of Competitive Intelligence and Management , vol.4 , Issue.3 , pp. 3-16
    • Brody, R.1
  • 14
    • 0006181247 scopus 로고    scopus 로고
    • Competitive Analysis in Banking: Appraisal of the Methodologies
    • Cetorelli, N. (1999), "Competitive Analysis in Banking: Appraisal of the Methodologies, " Economic Perspectives, Vol. 23, No. 1, pp. 2-15.
    • (1999) Economic Perspectives , vol.23 , Issue.1 , pp. 2-15
    • Cetorelli, N.1
  • 15
    • 70350221540 scopus 로고    scopus 로고
    • The Simultaneous Identification of Strategic/Performance Groups and Underlying Dimensions for Assessing an Industry's Competitive Structure
    • DeSarbo, W. S., Grewal, R., Hwang, H. and Wang, Q. (2008), "The Simultaneous Identification of Strategic/Performance Groups and Underlying Dimensions for Assessing an Industry's Competitive Structure, " Journal of Modelling in Management, Vol. 3, No. 3, pp. 220-248.
    • (2008) Journal of Modelling in Management , vol.3 , Issue.3 , pp. 220-248
    • DeSarbo, W.S.1    Grewal, R.2    Hwang, H.3    Wang, Q.4
  • 18
    • 38549110659 scopus 로고    scopus 로고
    • Competitive Intelligence, Corporate Security and the Virtual Organisation
    • Fitzpatrick, W. M. and Burke, D. R. (2003), "Competitive Intelligence, Corporate Security and the Virtual Organisation, " Advances in Competitiveness Research, Vol. 11, pp. 20-30.
    • (2003) Advances in Competitiveness Research , vol.11 , pp. 20-30
    • Fitzpatrick, W.M.1    Burke, D.R.2
  • 25
    • 84858300516 scopus 로고    scopus 로고
    • Assessing Competitive Intelligence Practices in a Nonprofit Organization
    • 27th and 28th March, Lisbon, Portugal
    • Hudson, S. and Smith, J. R. (2008), "Assessing Competitive Intelligence Practices in a Nonprofit Organization. " Proceedings of 2nd European Competitive Intelligence Symposium 27th and 28th March, Lisbon, Portugal.
    • (2008) Proceedings of 2nd European Competitive Intelligence Symposium
    • Hudson, S.1    Smith, J.R.2
  • 28
    • 21244497042 scopus 로고
    • Marketing Information Systems in Smaller Building Societies
    • Kitchen, P. J. and Dawes, J. F. (1995), "Marketing Information Systems in Smaller Building Societies, " International Journal of Bank Marketing, Vol. 13, No. 8, pp. 3-9.
    • (1995) International Journal of Bank Marketing , vol.13 , Issue.8 , pp. 3-9
    • Kitchen, P.J.1    Dawes, J.F.2
  • 29
    • 84905589998 scopus 로고
    • The Competitive Marketing Profile of Banks, Savings and Loans, and Credit Unions
    • Kenneth, T. R. and Wong, J. P. (1988), "The Competitive Marketing Profile of Banks, Savings and Loans, and Credit Unions, " Journal of Professional Services Marketing, Vol. 3, No. 3/4, pp. 107-121.
    • (1988) Journal of Professional Services Marketing , vol.3 , Issue.3-4 , pp. 107-121
    • Kenneth, T.R.1    Wong, J.P.2
  • 32
    • 48249139411 scopus 로고    scopus 로고
    • Forecast Competitor Service Strategy with Service Taxonomy and CI Data
    • Liu, C-H. and Wang, C-C. (2008), "Forecast Competitor Service Strategy with Service Taxonomy and CI Data, " European Journal of Marketing, Vol. 42, No 7/8, pp. 746-765.
    • (2008) European Journal of Marketing , vol.42 , Issue.7-8 , pp. 746-765
    • Liu, C.-H.1    Wang, C.-C.2
  • 34
    • 25844495840 scopus 로고    scopus 로고
    • Factors Affecting Acceptance of the Internet as a Marketing Intelligence Tool Among Employees of Greek Bank Branches
    • Lymperopoulos, C. and Chaniotakis, I. E. (2005), "Factors Affecting Acceptance of the Internet as a Marketing Intelligence Tool Among Employees of Greek Bank Branches, " International Journal of Bank Marketing, Vol. 23, No. 6, pp. 484-505.
    • (2005) International Journal of Bank Marketing , vol.23 , Issue.6 , pp. 484-505
    • Lymperopoulos, C.1    Chaniotakis, I.E.2
  • 35
    • 84989052741 scopus 로고
    • Competitors' Responses to Easily Imitated New Products: Exploring Commercial Banking Product Introduction
    • MacMillan, I., McCaffery, M. L. and Van Wyck, G. (1985), "Competitors' Responses to Easily Imitated New Products: Exploring Commercial Banking Product Introduction, " Strategic Management Journal, Vol. 6, No. 1, pp. 75-86.
    • (1985) Strategic Management Journal , vol.6 , Issue.1 , pp. 75-86
    • McMillan, I.1    McCaffery, M.L.2    Van Wyck, G.3
  • 36
    • 48249117350 scopus 로고    scopus 로고
    • How do Companies find the Best Balance between the Technical and Personal in Effective Competitive Intelligence Systems
    • In: Fleisher, C.S. and Blenkhorn, D.L. (eds.), Westport, CT: Praeger Publishers
    • Marteniuk, J. (2003), "How do Companies find the Best Balance between the Technical and Personal in Effective Competitive Intelligence Systems. " In: Fleisher, C. S. and Blenkhorn, D. L. (eds.), Controversies in Competitive Intelligence: The Enduring Issues, Westport, CT: Praeger Publishers, pp. 176-189.
    • (2003) Controversies in Competitive Intelligence: The Enduring Issues , pp. 176-189
    • Marteniuk, J.1
  • 39
    • 84982732299 scopus 로고    scopus 로고
    • The Feedback View of Business Policy and Strategy
    • Morecroft, J. D. (2006), "The Feedback View of Business Policy and Strategy, " Systems Dynamics Review, Vol. 1, No. 1, pp. 4-19.
    • (2006) Systems Dynamics Review , vol.1 , Issue.1 , pp. 4-19
    • Morecroft, J.D.1
  • 40
    • 84905581272 scopus 로고
    • Turning Information into Strategic Marketing Weapons
    • Pottruck, D. S. (1988), "Turning Information into Strategic Marketing Weapons, " International Journal of Bank Marketing, Vol. 6, No. 5, pp. 49-56.
    • (1988) International Journal of Bank Marketing , vol.6 , Issue.5 , pp. 49-56
    • Pottruck, D.S.1
  • 41
    • 18844441473 scopus 로고    scopus 로고
    • Putting the Tools to the Test: Senior Executives Rate 25 top Management Tools
    • Rigby, D. K. (2001), "Putting the Tools to the Test: Senior Executives Rate 25 top Management Tools, " Strategy and Leadership, Vol. 29, No. 3, pp. 4-12.
    • (2001) Strategy and Leadership , vol.29 , Issue.3 , pp. 4-12
    • Rigby, D.K.1
  • 42
    • 70450135740 scopus 로고    scopus 로고
    • White Paper. Boston, MA: Bain and Company
    • Rigby, D. K. (2003), Management Tools 2003, White Paper. Boston, MA: Bain and Company.
    • (2003) Management Tools 2003
    • Rigby, D.K.1
  • 44
    • 84986180503 scopus 로고    scopus 로고
    • Strategic Group Analysis in Strategic Marketing: An Application to Spanish Savings Banks
    • Ruiz, F. J. M. (1998), "Strategic Group Analysis in Strategic Marketing: An Application to Spanish Savings Banks, " Marketing Intelligence and Planning, Vol. 16, No. 4, pp 277-286.
    • (1998) Marketing Intelligence and Planning , vol.16 , Issue.4 , pp. 277-286
    • Ruiz, F.J.M.1
  • 45
    • 84993047051 scopus 로고    scopus 로고
    • Dynamic Analysis of Competition in Marketing: Strategic Groups in Spanish Banking
    • Ruíz, F. J. M. (1999), "Dynamic Analysis of Competition in Marketing: Strategic Groups in Spanish Banking, " International Journal of Bank Marketing, Vol. 17, No. 5, pp. 233-250.
    • (1999) International Journal of Bank Marketing , vol.17 , Issue.5 , pp. 233-250
    • Ruíz, F.J.M.1
  • 46
    • 0024056622 scopus 로고
    • Competitive Information Sys-tems in Australian Retail Banking
    • Sager, M. T. (1988), "Competitive Information Sys-tems in Australian Retail Banking, " Information and Management, Vol. 15, No 1, pp. 59-67.
    • (1988) Information and Management , vol.15 , Issue.1 , pp. 59-67
    • Sager, M.T.1
  • 47
    • 78650299639 scopus 로고    scopus 로고
    • Why Do So Many Firms Fail at Competitive Intelligence?
    • In: Fleisher, C.S. and Blenkhorn, D.L. (eds.), Westport, CT: Praeger Publishers
    • Self, K. (2003), "Why Do So Many Firms Fail at Competitive Intelligence?, " In: Fleisher, C. S. and Blenkhorn, D. L. (eds.), Controversies in Competitive Intelligence: The Enduring Issues, Westport, CT: Praeger Publishers, pp. 190-202.
    • (2003) Controversies in Competitive Intelligence: The Enduring Issues , pp. 190-202
    • Self, K.1
  • 48
    • 3042691589 scopus 로고    scopus 로고
    • Patterns of Competition in Banking
    • Shaffer, S. (2004), "Patterns of Competition in Banking, " Journal of Economics and Business, Vol. 56, No. 4, pp. 287-313.
    • (2004) Journal of Economics and Business , vol.56 , Issue.4 , pp. 287-313
    • Shaffer, S.1
  • 51
    • 84986155807 scopus 로고    scopus 로고
    • Industrial Espionage and Competitive Intelligence: One You Do; One You Do Not
    • Wright, P. C. and Roy, G. (1999), "Industrial Espionage and Competitive Intelligence: One You Do; One You Do Not, " Journal of Workplace Learning, Vol. 11, No. 2, pp. 53-59.
    • (1999) Journal of Workplace Learning , vol.11 , Issue.2 , pp. 53-59
    • Wright, P.C.1    Roy, G.2
  • 52
    • 33646560331 scopus 로고    scopus 로고
    • The Quest for Competitive, Business and Marketing Intelligence: A Country Comparison of Current Practice
    • Wright, S. and Calof, J. L. (2006), "The Quest for Competitive, Business and Marketing Intelligence: A Country Comparison of Current Practice" European Journal of Marketing, Vol. 40, No. 5/6, pp. 453-465.
    • (2006) European Journal of Marketing , vol.40 , Issue.5-6 , pp. 453-465
    • Wright, S.1    Calof, J.L.2
  • 53


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.