Emotional labour, gender and professional stereotypes of emotional and physical contact, and personal perspectives on the emotional labour of nursing

Journal of Gender Studies

Volumn 19, Issue 4, 2010, Pages 349-360

  Gray, Ben ^a  

^a CANTERBURY CHRIST CHURCH UNIVERSITY   (United Kingdom)

Author keywords

Emotional labour; Gender; Nursing

Indexed keywords

EID: 78650261659     PISSN: 09589236     EISSN: 14653869     Source Type: Journal    
DOI: 10.1080/09589236.2010.514207     Document Type: Article

References (37)

1. Aldridge, M., 1994. Unlimited liability? Emotional labour in nursing and social work. Journal of advanced nursing, 20 (3), 722-728.
2. Allan, H. and Barber, D., 2005. Emotional boundary work in advanced fertility nursing roles. Nursing ethics, 12 (4), 391-400.
3. Allan, H. and Smith, P., 2005. The introduction of modern matrons and the relevance of emotional labour: developing personal authority in clinical leadership. Journal of work, emotions and organisations, 1 (1), 20-34.
4. Barnes, E., et al., 1998. Face to face with distress: the professional use of the self in psychosocial care. Oxford: Butterworth-Heinemann.
5. Bolton, S., 2005. Women's work, dirty work: the gynaecology nurse as 'other'. Gender, work and organization, 12 (2), 169-186.
6. Brotheridge, C.M. and Grandey, A.A., 2002. Emotional labor and burnout: comparing two perspectives of 'people work'. Journal of vocational behavior, 60 (3), 17-39.
7. Brotheridge, C.M. and Lee, R.T., 2002. Testing a conservation of resources model of the dynamics of emotional labor. Journal of occupational health psychology, 7 (4), 57-67.
8. Cropanzano, R., Rupp, D.E. and Byrne, Z.S., 2003. The relationship of emotional exhaustion to work attitudes, job performance and organizational citizenship behaviors. Journal of applied psychology, 88 (1), 160-169.
9. Diefendorff, J.M. and Richard, E.M., 2003. Antecedents and consequences of emotional display rule perceptions. Journal of applied psychology, 88 (4), 284-294.
10. Fineman, S., 1991. Emotion in organizations. London: Sage.
11. Garfinkel, H., 1967. Studies in ethnomethodology. Englewood Cliffs, NJ: Prentice Hall.
12. Glomb, T.M., Kammeyer-Mueller, J. and Rotundo, M., 2004. Emotional labour demands and compensating wage differentials. Journal of applied psychology, 89 (1), 700-714.
13. Handy, J., 1990. Occupational stress in a caring profession. Aldershot: Avebury.
14. Handy, J., 1991. The social context of occupational stress in a caring profession. Social science and medicine, 32 (7), 819-830.
15. Hochschild, A., 1983. The managed heart. Berkeley, CA: University of California Press.
16. Hunter, B. and Smith, P., 2007. Emotional labour - just another buzz word? International journal of nursing studies, 44 (6), 859-861.
17. James, N., 1989. Emotional labour: skill and work in the social regulation of feelings. Sociological review, 37 (1), 15-42.
18. James, N., 1993. Divisions of emotional labour: disclosure and cancer. In: S. Fineman, ed. Emotion in organizations. London: Sage.
19. Larson, E.B., 2005. Clinical empathy as emotional labour. The journal of the American medical association, 9 (6), 1100-1106.
20. Lawler, J., 1991. Behind the screens: nursing, somology and the problem of the body. London: Churchill Livingstone.
21. Mackintosh, C., 1998. Reflection: a flawed strategy for the nursing profession. Nurse education today, 18 (3), 553-557.
22. Oakley, A., 1974. Housewife. Middlesex: Penguin.
23. Oakley, A., 1981. Interviewing women: a contradiction in terms. In: H. Roberts, ed. Doing feminist research. London: Routledge and Kegan Paul.
24. Parkin, W., 1993. The public and the private: gender, sexuality and emotion. In: S. Fineman, ed. Emotion in organizations. London: Sage, 167-189.
25. Persaud, R., 2004. Faking it: the emotional labour of medicine. British medical journal, 329 (6), 87.
26. Saks, K., 1990. Does it pay to care? In: E. Abel and M. Nelson, eds. Circles of care: work and identity in women's lives. New York: SUNY Press, 111-136.
27. Savage, J., 1995. Nursing intimacy: an ethnographic approach to nurse-patient interaction. London: Scutari Press.
28. Smith, P., 1992. The emotional labour of nursing. London: Macmillan.
29. Smith, P., 1999. Emotional labour and the politics of emotions and logging emotions: a logbook of personal reflections. Soundings, 11 (4), 114-119 and 128-138.
30. Smith, P., 2005. Participatory evaluation: navigating the emotions of partnerships. Journal of social work practice, 19 (2), 195-209.
31. Smith, P., Barnes, S. and Jennings, P., 1998. The secret ingredient. The nursing times, 94 (6), 32.
32. Smith, P. and Lorentzon, M., 2005. Is emotional labour ethical? Nursing ethics, 12 (6), 638-642.
33. Smith, P. and Lorentzon, M., 2007. The emotional labour of nursing. In: J. Spouse, C. Cox and M. Cook, eds. Common foundation studies in nursing. 4th ed. Edinburgh: Elsevier.
34. Staden, H., 1998. Alertness to the needs of others: a study of the emotional labour of caring. Journal of advanced nursing, 27 (3), 147-156.
35. Totterdell, P. and Holman, D., 2003. Emotional regulation in call centres: testing a model of emotional labour. Journal of occupational health psychology, 8 (2), 55-73.
36. Williams, S., 1999. Student carers: learning to manage emotions. Soundings, 11 (4), 180-186.
37. Zapf, D. and Holz, M., 2006. On the positive and negative effects of emotion work. European journal of work and organizational psychology, 15 (5), 1-28.