메뉴 건너뛰기




Volumn 20, Issue 1, 2010, Pages 24-39

Consumers' responses to participation and customization in food services: A cultural perspective

Author keywords

Cultural orientation; Customer participation; Customization; Food services; Self serving bias

Indexed keywords


EID: 78650052055     PISSN: 19368623     EISSN: 19368631     Source Type: Journal    
DOI: 10.1080/19368623.2010.514550     Document Type: Article
Times cited : (8)

References (24)
  • 1
    • 0031489305 scopus 로고    scopus 로고
    • Interactive home shopping: Customer, retailer, and manufacturer incentives to participate in electronic marketplaces
    • Alba, J. W., Lynch, B., Weitz, C., Janiszewski, R., Lutz, A., & Sawyer, S. W. (1997). Interactive home shopping: Customer, retailer, and manufacturer incentives to participate in electronic marketplaces. Journal of Marketing, 61(3), 38-53.
    • (1997) Journal of Marketing , vol.61 , Issue.3 , pp. 38-53
    • Alba, J.W.1    Lynch, B.2    Weitz, C.3    Janiszewski, R.4    Lutz, A.5    Sawyer, S.W.6
  • 3
    • 0037254312 scopus 로고    scopus 로고
    • Psychological implications of customer participation in co-production
    • Bendapudi, N., & Leone, R. P. (2003). Psychological implications of customer participation in co-production. Journal of Marketing, 67(1), 14-23.
    • (2003) Journal of Marketing , vol.67 , Issue.1 , pp. 14-23
    • Bendapudi, N.1    Leone, R.P.2
  • 4
    • 84992791245 scopus 로고    scopus 로고
    • Service locus of control: Its conceptualization and measurement
    • Bradley, G. L., & Sparks, B. A. (2002). Service locus of control: Its conceptualization and measurement. Journal of Service Research, 4, 312-324.
    • (2002) Journal of Service Research , vol.4 , pp. 312-324
    • Bradley, G.L.1    Sparks, B.A.2
  • 5
    • 0000013275 scopus 로고
    • Effects of relationship marketing on satisfaction, retention, and prices in the life insurance industry
    • Crosby, L. A., & Stephens, N. (1987). Effects of relationship marketing on satisfaction, retention, and prices in the life insurance industry. Journal of Marketing Research, 24(4), 404-411.
    • (1987) Journal of Marketing Research , vol.24 , Issue.4 , pp. 404-411
    • Crosby, L.A.1    Stephens, N.2
  • 6
    • 85114398844 scopus 로고
    • How to improve perceived service quality by improving customer participation
    • B. J. Dunlpa (Ed), Cullowhee, NC: Academy of Marketing Science
    • Dabholkar, P. (1990). How to improve perceived service quality by improving customer participation. In B. J. Dunlpa (Ed), Developments in marketing science (pp. 483-487). Cullowhee, NC: Academy of Marketing Science.
    • (1990) Developments in Marketing Science , pp. 483-487
    • Dabholkar, P.1
  • 8
    • 0030621938 scopus 로고    scopus 로고
    • The four faces of customization
    • Gilmore, J. H., & Pine, B. J. (1997). The four faces of customization. Harvard Business Review, 75(1), 91-101.
    • (1997) Harvard Business Review , vol.75 , Issue.1 , pp. 91-101
    • Gilmore, J.H.1    Pine, B.J.2
  • 9
    • 0034340397 scopus 로고    scopus 로고
    • Consumer decision making in online shopping environments: The effects of interactive decision aids
    • Häubl, G., & Trifts, V. (2000) Consumer decision making in online shopping environments: The effects of interactive decision aids. Marketing Science, 19, 4-21.
    • (2000) Marketing Science , vol.19 , pp. 4-21
    • Häubl, G.1    Trifts, V.2
  • 10
    • 0031156087 scopus 로고    scopus 로고
    • The cultural construction of self-enhancement: An examination of group serving biases
    • Heine, S. J., & Lehman, D. R. (1997). The cultural construction of self-enhancement: An examination of group serving biases. Journal of Personality and Social Psychology, 72, 1268-1283.
    • (1997) Journal of Personality and Social Psychology , vol.72 , pp. 1268-1283
    • Heine, S.J.1    Lehman, D.R.2
  • 11
    • 0033091878 scopus 로고    scopus 로고
    • Rethinking the value of choice: A cultural perspective on intrinsic motivation
    • Iyengar, S. S., & Lepper, M. R. (1999). Rethinking the value of choice: A cultural perspective on intrinsic motivation. Journal of Personality and Social Psychology, 76, 349-366.
    • (1999) Journal of Personality and Social Psychology , vol.76 , pp. 349-366
    • Iyengar, S.S.1    Lepper, M.R.2
  • 12
    • 0000957697 scopus 로고
    • Customer participation in service production and delivery
    • Kelley, S. W., Donnelly, J. H. Jr., & Skinner, S. J. (1990). Customer participation in service production and delivery. Journal of Retailing, 66, 315-335.
    • (1990) Journal of Retailing , vol.66 , pp. 315-335
    • Kelley, S.W.1    Donnelly Jr., J.H.2    Skinner, S.J.3
  • 13
    • 34247541747 scopus 로고    scopus 로고
    • The effect of cultural orientation on consumer responses to personalization
    • Kramer, T., Spolter-Weisfeld, S., & Thakkar, M. (2007). The effect of cultural orientation on consumer responses to personalization. Marketing Science, 26, 246-258.
    • (2007) Marketing Science , vol.26 , pp. 246-258
    • Kramer, T.1    Spolter-Weisfeld, S.2    Thakkar, M.3
  • 14
    • 0000560436 scopus 로고
    • Look to consumers to increase productivity
    • Lovelock, C. H., & Young, R. F. (1979). Look to consumers to increase productivity. Harvard Business Review, 57(3), 168-178.
    • (1979) Harvard Business Review , vol.57 , Issue.3 , pp. 168-178
    • Lovelock, C.H.1    Young, R.F.2
  • 17
    • 0011419498 scopus 로고
    • Marketing in an age of diversity
    • McKenna, R. (1988). Marketing in an age of diversity. Harvard Business Review, 66(5), 88-95.
    • (1988) Harvard Business Review , vol.66 , Issue.5 , pp. 88-95
    • McKenna, R.1
  • 18
    • 0002883519 scopus 로고    scopus 로고
    • Self-service technologies: Extending service frameworks and identifying issues for research
    • Chicago, IL: American Marketing Association
    • Meuter, M. L., & Bitner, M. J. (1998). Self-service technologies: Extending service frameworks and identifying issues for research. In D. Grewal & C. Peachmann (Eds.), AMA Winter Educators' Conference (pp. 12-19). Chicago, IL: American Marketing Association.
    • (1998) AMA Winter Educators' Conference , pp. 12-19
    • Meuter, M.L.1    Bitner, M.J.2
  • 19
    • 0020740050 scopus 로고
    • Motivating the client/employee system as a service production strategy
    • Mills, P. K., Chase, R. B., & Margulies, N. (1983). Motivating the client/employee system as a service production strategy. The Academy of Management Review, 8(2), 301-310.
    • (1983) The Academy of Management Review , vol.8 , Issue.2 , pp. 301-310
    • Mills, P.K.1    Chase, R.B.2    Margulies, N.3
  • 20
    • 0003725468 scopus 로고
    • Mass customization: The new frontier in business competition
    • Boston, MA: Harvard Business School Press
    • Pine, B. J. (1993). Mass customization: The new frontier in business competition. Boston, MA: Harvard Business School Press.
    • (1993)
    • Pine, B.J.1
  • 22
    • 0033247801 scopus 로고    scopus 로고
    • When do price promotions affect pretrial brand evaluation?
    • Raghubir, P., & Corfman, K. (1999). When do price promotions affect pretrial brand evaluation? Journal of Marketing Research, 36, 211-222.
    • (1999) Journal of Marketing Research , vol.36 , pp. 211-222
    • Raghubir, P.1    Corfman, K.2
  • 23
    • 0347116302 scopus 로고    scopus 로고
    • The rise of the active customer
    • Slywotzky, A., & Morrison, D. (2001). The rise of the active customer. Marketing Management, 10(2), 22-26.
    • (2001) Marketing Management , vol.10 , Issue.2 , pp. 22-26
    • Slywotzky, A.1    Morrison, D.2
  • 24
    • 0000589194 scopus 로고
    • Effects of cooperation and competition on responsibility attribution after success and failure
    • Wolosin, R. J., Shermann, S. J., & Till, A. (1973). Effects of cooperation and competition on responsibility attribution after success and failure. Journal of Experimental Social Psychology, 9, 220-235.
    • (1973) Journal of Experimental Social Psychology , vol.9 , pp. 220-235
    • Wolosin, R.J.1    Shermann, S.J.2    Till, A.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.