메뉴 건너뛰기




Volumn 4, Issue 6, 2004, Pages 500-504

Satisfaction with provider communication among Spanish-speaking medicaid enrollees

Author keywords

Consumer assessment of health plan survey; Health disparities; Medicaid managed care; Ratings of provider communication

Indexed keywords

ADULT; ARTICLE; CAREGIVER; CHILD; CHILD HEALTH CARE; CONFIDENCE INTERVAL; CONTROLLED STUDY; FEMALE; HEALTH CARE MANAGEMENT; HEALTH SURVEY; HUMAN; HUMAN EXPERIMENT; INTERPERSONAL COMMUNICATION; LANGUAGE; MALE; MANAGED CARE; MEDICAID; MULTIVARIATE LOGISTIC REGRESSION ANALYSIS; PARENT; POPULATION DISTRIBUTION; POPULATION RESEARCH; RATING SCALE; SELF REPORT; SPAIN; SPEECH; STATISTICAL ANALYSIS; STATISTICAL SIGNIFICANCE;

EID: 10044285884     PISSN: 15301567     EISSN: None     Source Type: Journal    
DOI: 10.1367/A04-019R1.1     Document Type: Article
Times cited : (32)

References (28)
  • 1
    • 0023940015 scopus 로고
    • Patient satisfaction as an indicator of quality care
    • Cleary PD, McNeil BJ. Patient satisfaction as an indicator of quality care. Inquiry. 1988;25:25-36.
    • (1988) Inquiry , vol.25 , pp. 25-36
    • Cleary, P.D.1    McNeil, B.J.2
  • 2
    • 0019164129 scopus 로고
    • The significance of patients' perceptions of physician conduct: A study of patient satisfaction in a family practice center
    • DiMatteo MR, Hays R. The significance of patients' perceptions of physician conduct: a study of patient satisfaction in a family practice center. J Community Health. 1980;6:18-34.
    • (1980) J. Community Health , vol.6 , pp. 18-34
    • DiMatteo, M.R.1    Hays, R.2
  • 3
    • 0025327322 scopus 로고
    • Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis
    • Hall JA, Dornan MC. Patient sociodemographic characteristics as predictors of satisfaction with medical care: a meta-analysis. Soc Sci Med. 1990;30:811-818.
    • (1990) Soc. Sci. Med. , vol.30 , pp. 811-818
    • Hall, J.A.1    Dornan, M.C.2
  • 4
    • 0032193437 scopus 로고    scopus 로고
    • The impact of language as a barrier to effective health care in an underserved urban Hispanic community
    • David RA, Rhee M. The impact of language as a barrier to effective health care in an underserved urban Hispanic community. Mt Sinai J Med. 1998;65:393-397.
    • (1998) Mt. Sinai J. Med. , vol.65 , pp. 393-397
    • David, R.A.1    Rhee, M.2
  • 5
    • 0024223911 scopus 로고
    • Language concordance as a determinant of patient compliance and emergency room use in patients with asthma
    • Manson A. Language concordance as a determinant of patient compliance and emergency room use in patients with asthma. Med Care 1988;26:1119-1128.
    • (1988) Med. Care. , vol.26 , pp. 1119-1128
    • Manson, A.1
  • 6
    • 0018138627 scopus 로고
    • The effects of doctor-patient communication on satisfaction and outcome of care
    • Wolley FR, Kane RL, Hughes CC, Wright DD. The effects of doctor-patient communication on satisfaction and outcome of care. Soc Sci Med. 1978;12:123-128.
    • (1978) Soc. Sci. Med. , vol.12 , pp. 123-128
    • Wolley, F.R.1    Kane, R.L.2    Hughes, C.C.3    Wright, D.D.4
  • 7
    • 0036370157 scopus 로고    scopus 로고
    • Patient compliance and satisfaction with nursing care during delivery and recovery
    • Perla L. Patient compliance and satisfaction with nursing care during delivery and recovery. J Nurs Care Qual. 2002; 16:60-66.
    • (2002) J. Nurs. Care Qual. , vol.16 , pp. 60-66
    • Perla, L.1
  • 8
    • 0024706629 scopus 로고    scopus 로고
    • Patient satisfaction and the use of health services
    • Zastowny TR, Roghmann KJ, Cafferata GL. Patient satisfaction and the use of health services. Med Care. 1998;27:705-723.
    • (1998) Med. Care , vol.27 , pp. 705-723
    • Zastowny, T.R.1    Roghmann, K.J.2    Cafferata, G.L.3
  • 9
    • 0028909781 scopus 로고
    • Language barriers in medicine in the United States
    • Woloshin S, Bickell NA, Schwartz LM, et al. Language barriers in medicine in the United States. JAMA. 1995;273:724-728.
    • (1995) JAMA , vol.273 , pp. 724-728
    • Woloshin, S.1    Bickell, N.A.2    Schwartz, L.M.3
  • 10
    • 85030821175 scopus 로고    scopus 로고
    • Collins KS, Hughes DL, Doty MM, et al. Diverse communities, common concerns: Assessing health care quality for minority Americans. New York, NY: The Commonwealth Fund; March 2002.
  • 11
    • 85030821019 scopus 로고    scopus 로고
    • Downing BT, Tillery KH. Professional Training for Community Interpreters: A Report on Models of Interpreter Training and the Value of Training. Minneapolis, MN: Center for Urban and Regional Affairs, University of Minnesota; 1992.
  • 12
    • 0018376616 scopus 로고
    • Effects of interpreters on the evaluation of psychopathology in non-English speaking patients
    • Marcos L. Effects of interpreters on the evaluation of psychopathology in non-English speaking patients. Am J Psychiatry. 1979;136:171-174.
    • (1979) Am. J. Psychiatry , vol.136 , pp. 171-174
    • Marcos, L.1
  • 13
    • 0032789463 scopus 로고    scopus 로고
    • Are Latinos less satisfied with communication by health care providers
    • Morales LS, Cunningham WE, Brown JA, et al. Are Latinos less satisfied with communication by health care providers. J Gen Intern Med. 1999;14:409-417.
    • (1999) J. Gen. Intern. Med. , vol.14 , pp. 409-417
    • Morales, L.S.1    Cunningham, W.E.2    Brown, J.A.3
  • 14
    • 0032184781 scopus 로고    scopus 로고
    • Interpreter use and satisfaction with interpersonal aspects of care for Spanish-speaking patients
    • Baker DW, Hayes R, Fortier JF. Interpreter use and satisfaction with interpersonal aspects of care for Spanish-speaking patients. Med Care. 1998;36:1461-1470.
    • (1998) Med. Care , vol.36 , pp. 1461-1470
    • Baker, D.W.1    Hayes, R.2    Fortier, J.F.3
  • 15
    • 0022536064 scopus 로고
    • Health care usage by Hispanic outpatients as a function of primary language
    • Hu DJ, Covell RM. Health care usage by Hispanic outpatients as a function of primary language. West J Med. 1986;144:490-493.
    • (1986) West. J. Med. , vol.144 , pp. 490-493
    • Hu, D.J.1    Covell, R.M.2
  • 16
    • 0029799770 scopus 로고    scopus 로고
    • Patient satisfaction in the ambulatory setting: Influence of data collection methods and sociodemographic factors
    • Harpole LH, Orav EJ, Hickey M, et al. Patient satisfaction in the ambulatory setting: influence of data collection methods and sociodemographic factors. J Gen Intern Med. 1996;11:431-434.
    • (1996) J. Gen. Intern. Med. , vol.11 , pp. 431-434
    • Harpole, L.H.1    Orav, E.J.2    Hickey, M.3
  • 17
    • 85030821461 scopus 로고    scopus 로고
    • Carlson MJ, Blustein J. Access to care among vulnerable populations enrolled in commercial HMOs. J Health Care Poor Underserved. In press.
  • 18
    • 0032196337 scopus 로고    scopus 로고
    • Surveying patient satisfaction among disadvantaged managed care customers
    • Halstead D, Becherer RC. Surveying patient satisfaction among disadvantaged managed care customers. Health Care Strateg Manage. 1998;16:15-19.
    • (1998) Health Care Strateg. Manage. , vol.16 , pp. 15-19
    • Halstead, D.1    Becherer, R.C.2
  • 19
    • 85030827372 scopus 로고    scopus 로고
    • US Bureau of the Census. Resident Population Estimates of the United States by Sex, Race, and Hispanic Origin. Population Estimates Program. Washington, DC: US Bureau of the Census; 2001.
  • 20
    • 0034930673 scopus 로고    scopus 로고
    • Racial and ethnic differences in parents' assessments of pediatric care in Medicaid managed care
    • Weech-Maldonado R, Morales LS, Spritzer K, et al. Racial and ethnic differences in parents' assessments of pediatric care in Medicaid managed care. Health Serv Res. 2001;36:575-594.
    • (2001) Health Serv. Res. , vol.36 , pp. 575-594
    • Weech-Maldonado, R.1    Morales, L.S.2    Spritzer, K.3
  • 21
    • 0034743292 scopus 로고    scopus 로고
    • Differences in CAHPS adults survey and reports and ratings by race and ethnicity: An analysis of the National CAHPS benchmarking data 1.0
    • Morales LS, Elliot MN, Weech-Maldonado R, et al. Differences in CAHPS adults survey and reports and ratings by race and ethnicity: an analysis of the National CAHPS benchmarking data 1.0. Health Serv Res. 2001;36:595-617.
    • (2001) Health Serv. Res. , vol.36 , pp. 595-617
    • Morales, L.S.1    Elliot, M.N.2    Weech-Maldonado, R.3
  • 22
    • 0033091582 scopus 로고    scopus 로고
    • The use of cognitive testing to develop and evaluate CAHPS 1.0 core survey items
    • Harris-Kojetin LD, Fowler FJ Jr, Brown JA, et al. The use of cognitive testing to develop and evaluate CAHPS 1.0 core survey items. Med Care. 1999;37:MS10-21.
    • (1999) Med. Care , vol.37
    • Harris-Kojetin, L.D.1    Fowler Jr., F.J.2    Brown, J.A.3
  • 23
    • 4243449593 scopus 로고    scopus 로고
    • Psychometric properties of the CAHPS 1.0 survey measures
    • Hays RD, Shaul JA, Williams VS, et al. Psychometric properties of the CAHPS 1.0 survey measures. Med Care. 1999;37:MS22-31.
    • (1999) Med. Care , vol.37
    • Hays, R.D.1    Shaul, J.A.2    Williams, V.S.3
  • 25
    • 0041416025 scopus 로고    scopus 로고
    • Psychometric properties of the Spanish Consumer Assessments of Health Plans Survey
    • Morales LS, Weech-Maldonado R, Elliott M, et al. Psychometric properties of the Spanish Consumer Assessments of Health Plans Survey. Hispanic J Behar Sci. 2003;25:386-409.
    • (2003) Hispanic. J. Behar. Sci. , vol.25 , pp. 386-409
    • Morales, L.S.1    Weech-Maldonado, R.2    Elliott, M.3
  • 26
    • 85030829314 scopus 로고    scopus 로고
    • CAHPS 2.0 Survey and Reporting Kit. Silver Spring, Md: Publications Clearinghouse; AHRQ. 2002.
  • 27
    • 0027563724 scopus 로고
    • Patient satisfaction: What we know about and what we still need to explore
    • Aharony L, Strasser S. Patient satisfaction: what we know about and what we still need to explore. Med Care Rev. 1993;50:49-79.
    • (1993) Med. Care Rev. , vol.50 , pp. 49-79
    • Aharony, L.1    Strasser, S.2
  • 28
    • 85030825346 scopus 로고    scopus 로고
    • Elliot MN, Swartz R, Adams J, Hays RD. Case-mix adjustment from the national CAHPS benchmarking data 1.0. Presented at the Quality from the Consumer Perspective: Research Findings Conference; March 10, 2000; Columbia, Md.


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.