Information technology use and firm's perceived performance in supply chain management

Journal of Business-to-Business Marketing

Volumn 17, Issue 4, 2010, Pages 336-364

  Campo, Sara ^a   Rubio, Natalia ^a   YagüE, María Jesús ^a  

^a UNIVERSIDAD AUTÓNOMA DE MADRID   (Spain)

Author keywords

Information quality; Information sharing; Information technology; Performance; Relationship; Supply chain management

Indexed keywords

EID: 78649883133     PISSN: 1051712X     EISSN: 15470628     Source Type: Journal    
DOI: 10.1080/10517120903574649     Document Type: Article

References (81)

1. Anderson, E. W., C. Fornell, and D. R. Lehmann (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of Marketing 58(July):53-66.
2. Agarwal, S., M. K. Erramilli, and C. S. Dev (2003). Market orientation and performance in service firms: Role of innovation. The Journal of Services Marketing 17(1):68-82.
3. Anselmi, K., F. Robert, and J. M. Whipple (2002). Performance in product versus service supplier relationships. Journal of Business to Business Marketing 9(1):27-47.
4. Bailey, J. and S. Pearson (1983). Development of a tool for measuring and analyzing computer user satisfaction. Management Science 29(5):530-545.
5. Balsmeier, P. W. and W. Voisin (1996). Supply chain management: A time-based strategy. Industrial Management 38(5):24-27.
6. Barney, J. (1991). Firm resources and sustained competitive advantages. Journal of Management 17(1):99-120.
7. Bentler, P. M. (1989). EQS Structural Equations Program. Los Angeles: BMDP Statistical Software.
8. Bentler, P. M. and D. G. Bonett (1980). Significance tests and goodness-of-fit in the analysis of covariance structures. Psychological Bulletin 88:588-606.
9. Bergeron, F. and L. Raymond (1999). Does information technology really pay off? Cahier de recherche CR-99-11, Institut de recherche sur les PME.
10. Bharadwaj, A. S. (2000). A resource-based perspective on information technology capability and firm performance: an empirical investigation. MIS Quarterly 24(1):169-197.
11. Boone, T. and R. Ganeshan (2001). The effect of information technology on learning in professional service organizations. Journal of Operations Management 19(4):485-495.
12. Brynjolfsson, E. (1993). The productivity paradox of information technology. Communications of the ACM 35(12):67-77.
13. Campo, S., and M. J. Yagüe (2007). Efectos deluso de las TIC sobre los resultados empresariales de los minoristas del sector de electrodomésticos. In Proceedings: XIX Encuentrode Profesores Universitarios de Marketing. Vigo, pp. 1-14.
14. Carr, A. S. and H. Kaynat (2007). Communication methods, information sharing, supplier development, and performance: An empirical study of their relationships. International Journal of Operations and Production Management 27(4):346-370.
15. Chizzo, S. A. (1998). Supply chain strategies: Solutions for the customer-driven enterprise. Supply Chain Management Directions 1(1):4-9.
16. Clemons, E. K. and M. C. Row (1992). Information technology and industrial cooperation: The changing economics of coordination and ownership. Journal of Management Information Systems 9(2): 9-28.
17. D'Avanzo, R., H. Von Lewinski, and L. N. Van Wassenhove (2003). The link between supply chain and financial performance. Supply Chain Management Review 7(6):40-47.
18. Devaraj, S., and R. Kohli. (2003). Performance impacts of information technology: Is actual usage the missing link? Management Science 49(3):273-289.
19. Devaraj, S., L. Krajewski, and J. C. Wei (2007). Impact of e-business technologies on operational performance: The role of production information integration in the supply chain. Journal of Operations Management 25(6):1199-1216.
20. Dewett, T. and G. R. Jones (2001). The role of information technology in the organization: A review, model, and assessment. Journal of Management 27(3): 313-346.
21. Dyer, J. H. and H. Singh (1998). The relational view: Cooperative strategy and sources of interorganizational competitive advantage. Academy of Management Review 23(4):660-679.
22. Feng, Ch-M. and Ch-Y. Yuan, (2006). The impact of information and communication technologies on logistics management. International Journal of Management 23(4):909-924.
23. Fernández, A., E. Martínez, and A. Rebollo (2006). La nueva configuración de los canales de distribución: El comercio de electrodomésticos. Información Comercial Española, 828(1/2):187-202.
24. Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience. Journal of Marketing 56(1):6-21.
25. Galbraith, J. R. (1973). Designing complex organizations. Boston: Addison-Wesley Publishing Company.
26. Garvin, D. A. (1988). Managing quality: The strategic and competitive edge. New York: The Free Press.
27. Gefen, D., D. W. Straub, and M. C. Boudreau (2000). Structural equation modelling and regression: Guidelines for research practice. Communications of the Association for Information Systems 4(7):1-80.
28. Geyskens, I. and J. B. E. M. Steenkamp (2000). Economic and social satisfaction: Measurement and relevance to marketing channel relationship. Journal of Retailing 76(1):11-32.
29. Geyskens, I., J. B. E. M. Steenkamp, and N. Kumar (1999). A meta-analysis of satisfaction in marketing channel relationships. Journal of Marketing Research 36(2): 223-238.
30. Hair, J., R. E. Anderson, R. L. Tatham, and W. C. Black (1998). Multivariate data analysis. Englewood Cliffs, NJ: Prentice-Hall.
31. Handfield, R. B. and E. L. Nichols (1999). Introduction to supply chain management. Englewood Cliffs, NJ: Prentice-Hall.
32. Hatcher, L. (1994). A step-by-step approach to using the SAS System for Factor Analysis and Structural Equation Modelling. Cary, NC: SAS Institute, Inc.
33. Hitt, L. and E. Brynjolfsson (1996). Productivity, profit, and consumer welfare: Three different measures of information technology value. MIS Quarterly 20(2):121-142.
34. Hitt, L. M. and E. Brynjolfsson (1997). Information technology and internal firm organization. Journal of MIS 14(2):81-101.
35. Holmberg, S. (2000). A systems perspective on supply chain measurements. International Journal of Physical Distribution and Logistics Management 30(10):847-868.
36. Jarvis, Ch. B., S. B. Mackenzie, P. M. Podsakoff, D. G. Mick, and W. O. Bearden (2003). A critical review of construct indicators and measurement model misspecification in marketing and consumer research. Journal of Consumer Research 30(2):199-218.
37. Kim, D.S., T. Cavusgil, and R. J. Calantone (2005). The role of information technology in supply chain relationships: Does partner criticality matter? The Journal of Business and Industrial Marketing 20(4/5):169-178.
38. Kim, K., S. T. Cavusgil, and R. J. Calantone (2006). Information system innovations and supply chain management: Channel relationships and firm performance. Journal of the Academy of Marketing Science 34(1):40-50.
39. Lin, F., S. Huang, and S. Lin (2002). Effects of information sharing on supply chain performance in electronic commerce. IEEE Transactions on Engineering Management 49(3):258-268.
40. Mahmood, M. A. (1987). Systems development methods-A comparative investigation. MIS Quarterly 11(3):293-311.
41. Markus, M. L. and D. Robey (1988). Information technology and organizational change: Causal structure in theory and research. Management Science 34(5):583-598.
42. Mentzer, J. T., S. Min, and Z. G. Zacharia (2000). The nature of interfirm partnering in supply chain management. Journal of Retailing 76(4):549-568.
43. Michie, D. A. and S. D. Sibley (1985). Channel member satisfaction: Controversy. Journal of the Academy of Marketing Science 13(1/2):188-205.
44. Milgrom, P. and J. Roberts (1995). Complementarities and fit: Strategy, structure, and organizational change in manufacturing. Journal of Accounting and Economics 19(2/3):179-208.
45. Miller, E. and A. Rice (1967). Systems of organization: The control of task and sentient boundaries. London: Tavistock.
46. Miller, J. and V. A. Doyle (1987). Measuring effectiveness of computer-based information systems in the financial services sector. MIS Quarterly 11(1):107-124.
47. Monczka, R., K. Petersen, R. Handfield, and G. Ragatz (1998). Success factors in strategic supplier alliances: The buying company perspective. Decision Sciences 29(3):553-577.
48. Noordewier, T. G., G. John, and J. R. Nevin (1990). Performance outcomes of purchasing arrangements in industrial buyer-vendor relationships. Journal of Marketing 54(4):80-93.
49. Novack, R. A., C. J. Langley, Jr., and L. M. Rinehart (1995). Creating logistics value: Themes for the future. Oak Brook, IL: Council of Logistics Management.
50. Peteraf, M. A. (1993). The cornerstone of competitive advantage: A resource-based view. Strategic Management Journal 14(3):170-191.
51. Porter, M. (2001). Strategy and the internet. Harvard Business Review 79 (March): 63-78.
52. Porter, M. and V. Millar (1985). How information gives you a competitive advantage. Harvard Business Review 63(4):149-160.
53. Powell, T. C. and A. Dent-Micallef (1997). Information technology as competitive advantage: The role of human, business, and technology resources. Strategic Management Journal 18(5):375-405.
54. Power, D. and A. S. Sohal (2002). Implementation and usage of electronic commerce in managing the supply chain: A comparative study of ten Australian companies. Benchmarking: An International Journal 9(2):190-208.
55. Raymond, L. (1985). Organizational characteristics and MIS success in the context of small business. MIS Quarterly 9(1):37-52.
56. Robicheaux, R. A. and J. E. Coleman (1994). The structure of marketing channel relationships. Journal of Academy of Marketing Science 22(1):38-51.
57. Ruekert, R. W. and G. A. Churchill (1984). Reliability and validity of alternative measures of channel member satisfaction. Journal of Marketing Research 21(May):226-233.
58. Ryssel, R., T. Ritter, and H. G. Gemünden (2004). The impact of information technology deployment on trust, commitment, and value creation in business relationships. The Journal of Business and Industrial Marketing 19(3): 197-207.
59. Sánchez, J. (2000). Posibilidades estratégicas del intercambio electrónico de datos en el sector de la distribución comercial en España: ¿cuestión de tiempo? In Proceedings: XVII Encuentro de Profesores Universitarios de Marketing. Santiago de Compostela, pp. 373-395.
60. Sanders, N. (2007). An empirical study of the impact of e-business technologies on organizational collaboration and performance. Journal of Operations Management 25(1):1332-1347.
61. Sanders, N. (2008). Pattern of information technology use: The impact on buyersuppler coordination and performance. Journal of Operations Management 26(7):349-367.
62. Seggie, S. H., K. Kim, and S. T. Cavusgil (2006). Do supply chain IT alignment and supply chain interfirm system integration impact upon brand equity and firm performance? Journal of Business Research 59:887-895.
63. Scheaffer, R. L., W. Mendenhall, III, and R. Lyman Ott (2007). Elementos de muestreo, 6th edition. Madrid, Spain: Thomson-Paraninfo.
64. Shah, R., S. M. Goldstein, and P. T. Ward (2002). Aligning supply chain management characteristics and interorganizational information system types: An exploratory study. IEEE Transactions on Engineering Management 49(3):282-293.
65. Sher, P. and V. C. Lee (2004). Information technology as a facilitator for enhancing dynamic capabilities through knowledge management. Information and Management 41(8):933-945.
66. Srinivasan, A. (1985). Alternative measures of system effectiveness: Associations and implications. MIS Quarterly 9(3):243-253.
67. Sramek, B. D., J. T. Mentzer, and T. P. Stank (2008). Creating consumer durable retailer customer loyalty through order fulfillment service operations. Journal of Operations Management 26(6):781-797.
68. Sriram, V. and R. Stump (2004). Information technology investments in purchasing: An empirical investigation of communications, relationship, and performance outcomes. Omega 32(1):41-55.
69. Stein, T. and J. Sweat (1998). Killer supply chains. Information Week 708(9):36-46.
70. Steinfield, C., R. Kraut, and A. Plummer (1995). The impact of interorganiza tional networks on buyer-seller relationship. Journal of Computer-Mediated Communication 1(3).
71. Straub, D. and R. Klein (2001). E-competitive transformations. Business Horizons 44(3):3-12.
72. Teece, D. J., G. Pisano, and A. Shuen (1997). Dynamic capabilities and strategic management. Strategic Management Journal 18(7):509-533.
73. Towill, D. R. (1997). The seamless chain: The predator's strategic advantage. International Journal of Technology Management 13(1):37-56.
74. Van de Ven, A. H. and D. L. Ferry (1980). Measuring and assessing organizations. New York: Wiley and Sons.
75. Vijayasarathy, L. R. and D. Robey (1997). The effect of EDI on market channel relationship in retailing. Information and Management 33: 73-86.
76. Wernerfelt, B. (1984). A resource-based view of the firm. Strategic Management Journal 5(2):171-180.
77. Whipple, J., R. Frankel, and P. Daugherty (2002). Information support for alliances: Performance implications. Journal of Business Logistics 23(2):1-25.
78. Williamson, E. A., D. K. Harrison, and M. Jordan (2004). Information systems development within supply chain management. International Journal of Information Management 24(5):375-385.
79. Yu, Z. X., H. Yan, and T. C. E. Cheng (2001). Benefits of information sharing with supply chain partnerships. Industrial Management and Data Systems 101(3):114-119.
80. Zhao, M., C. Dröge, and T. P. Stank (2001). The effects of logistics capabilities on firm performance: Customer focused versus information-focused capabilities. Journal of Logistics Management 22(2):91-107.
81. Zhu, K. (2004). The complementarity of information technology infrastructure and e-commerce capability: A resource-based assessment of their business value. Journal of Management Information Systems 21(1):167-202.