Social perspectives of e-contact center for loyalty building

Journal of Business Research

Volumn 64, Issue 1, 2011, Pages 34-38

  Park, JungKun ^a   Chung, HoEun ^b   Rutherford, Brian ^b  

^a UNIVERSITY OF HOUSTON   (United States)

^b PURDUE UNIVERSITY   (United States)

Author keywords

E contact center; Interpersonal service quality; Loyalty; Satisfaction; Social value

Indexed keywords

EID: 78449242927     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2009.09.017     Document Type: Article

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