Personification of voice user interfaces: Impacts on user performance

Proceedings of the Human Factors and Ergonomics Society

Volumn , Issue , 2006, Pages 599-603

  Knott, Benjamin A ^a   Kortum, Philip ^b  

^a GENERAL DYNAMICS ADVANCED INFORMATION SYSTEMS   (United States)

^b RICE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CALL CENTERS; PERSONIFICATION;

INFORMATION USE; NATURAL LANGUAGE PROCESSING SYSTEMS; SOFTWARE DESIGN; SPEECH PROCESSING; SPEECH RECOGNITION; USER INTERFACES;

SPEECH COMMUNICATION;

EID: 44349122897     PISSN: 10711813     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (5)

1. Blanchard, H. E. and Osamuyimen T. S. (2004). Conversational Re-Prompting in Natural Language Dialog. Proceedings of the Human Factors and Ergonomics Society 48th Annual Meeting, Volume 48, pp 708-712. New Orleans, LA.
2. Preece, J., Rogers, Y., Sharp, H. (2002). Interaction design: beyond human-computer interaction. New York, NY: J. Wiley & Sons.
3. Nass, C. & Lee, K. M. (2000). Does computer-generated speech manifest personality? An experimental test of similarity-attraction. Proceedings of the CHI 2000 Conference, 329-336.
4. Cohen, M., Giangola, P., & Balogh, J. (2004). Voice User Interface Design. Boston. Addison-Wesley.
5. Schneinderman, B. (2004) Designing the User Interface. Boston. Addison-Wesley.