How serious are the symptoms of callers to a telephone triage call centre?

Journal of Telemedicine and Telecare

Volumn 16, Issue 7, 2010, Pages 383-388

  North, Frederick ^a   Varkey, Prathibha ^a  

^a MAYO CLINIC   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ABDOMINAL PAIN; ADOLESCENT; ADULT; AGE DISTRIBUTION; AGED; ARTICLE; CHILD; EMERGENCY HEALTH SERVICE; FEMALE; HOSPITALIZATION; HUMAN; INFANT; MALE; MIDDLE AGED; NEWBORN; PRESCHOOL CHILD; STATISTICS; TELEPHONE; THORAX PAIN;

ABDOMINAL PAIN; ADOLESCENT; ADULT; AGE DISTRIBUTION; AGED; CHEST PAIN; CHILD; CHILD, PRESCHOOL; EMERGENCY MEDICAL SERVICES; FEMALE; HOSPITALIZATION; HUMANS; INFANT; INFANT, NEWBORN; MALE; MIDDLE AGED; TELEPHONE; TRIAGE; YOUNG ADULT;

EID: 78149245436     PISSN: 1357633X     EISSN: 17581109     Source Type: Journal    
DOI: 10.1258/jtt.2010.091016     Document Type: Article

References (12)

1. North F, Varkey P. A retrospective study of adult telephone triage calls in a US call centre. J Telemed Telecare 2009;15:165-70
2. O'Cathain A, Sampson FC, Munro JF, Thomas KJ, Nicholl JP. Nurses' views of using computerized decision support software in NHS Direct. J Adv Nurs 2004;45:280-6
3. Giesen P, Ferwerda R, Tijssen R, et al. Safety of telephone triage in general practitioner cooperatives: do triage nurses correctly estimate urgency? Qual Saf Health Care 2007;16:181-4
4. Derkx HP, Rethans JJ, Muijtjens AM, et al. Quality of clinical aspects of call handling at Dutch out of hours centres: cross sectional national study. BMJ 2008;337:a1264
5. O'Cathain A, Webber E, Nicholl J, Munro J, Knowles E. NHS Direct: consistency of triage outcomes. Emerg Med J 2003;20:289-92
6. Kempe A, Bunik M, Ellis J, et al. How safe is triage by an after-hours telephone call center? Pediatrics 2006;118:457-63
7. Lattimer V, George S, Thompson F, et al. Safety and effectiveness of nurse telephone consultation in out of hours primary care: randomised controlled trial. The South Wiltshire Out of Hours Project (SWOOP) Group. BMJ 1998;317:1054-9
8. Car J, Koshy E, Bell D, Sheikh A. Telephone triage in out of hours call centres. BMJ 2008;337:a1167
9. Centers for Disease Control. Ambulatory health care data. See http://www.cdc.gov/nchs/ahcd.htm (last checked 7 March 2010)
10. Centers for Disease Control. 2006 NHAMCS Micro-Data File Documentation. See http://www.cdc.gov/nchs/ahcd/ahcd_questionnaires.htm (last checked 7 March 2010)
11. Kempe A, Luberti A, Belman S, et al. Outcomes associated with pediatric after-hours care by call centers: a multicenter study. Ambul Pediatr 2003;3:211-7
12. Bunn F, Byrne G, Kendall S. Telephone consultation and triage: effects on health care use and patient satisfaction. Cochrane Database Syst Rev 2004;CD004180