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Volumn 337, Issue 7671, 2008, Pages 644-645

Telephone triage in out of hours call centres

Author keywords

[No Author keywords available]

Indexed keywords

ANAMNESIS; CLINICAL PROTOCOL; EDITORIAL; EMERGENCY HEALTH SERVICE; GENERAL PRACTITIONER; HEALTH CARE DELIVERY; HEALTH CARE MANAGEMENT; HEALTH CARE PERSONNEL; HEALTH CARE QUALITY; HUMAN; MALARIA; MEDICAL DECISION MAKING; MEDICAL EDUCATION; MENINGITIS; PATIENT SAFETY; PRACTICE GUIDELINE; PRIORITY JOURNAL; TELECONSULTATION; TREATMENT OUTCOME; NETHERLANDS; NOTE; STANDARD;

EID: 52649138503     PISSN: 09598146     EISSN: None     Source Type: Journal    
DOI: 10.1136/bmj.a1167     Document Type: Editorial
Times cited : (14)

References (10)
  • 1
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    • Telephone consultations
    • Car J, Sheikh A. Telephone consultations. BMJ 2003;326:966-9.
    • (2003) BMJ , vol.326 , pp. 966-969
    • Car, J.1    Sheikh, A.2
  • 2
    • 0034603611 scopus 로고    scopus 로고
    • Demand for and supply of out of hours care from general practitioners in England and Scotland: Observational study based on routinely collected data
    • Salisbury C, Trivella M, Bruster S. Demand for and supply of out of hours care from general practitioners in England and Scotland: observational study based on routinely collected data. BMJ 2000;320:618-21.
    • (2000) BMJ , vol.320 , pp. 618-621
    • Salisbury, C.1    Trivella, M.2    Bruster, S.3
  • 3
    • 33644754776 scopus 로고    scopus 로고
    • Unresolved questions in telephone consulting
    • McKinstry B, Sheikh A. Unresolved questions in telephone consulting. J R Soc Med 2006;99:2-3.
    • (2006) J R Soc Med , vol.99 , pp. 2-3
    • McKinstry, B.1    Sheikh, A.2
  • 4
    • 52649181719 scopus 로고    scopus 로고
    • Quality of clinical aspects of call handling at Dutch out of hours centres: Cross sectional national study
    • Derkx HP, Rethans J-J, Muijtjens AM, Maiburg BH, Winkens R, van Rooij HG, et al. Quality of clinical aspects of call handling at Dutch out of hours centres: cross sectional national study. BMJ 2008;337:a1264.
    • (2008) BMJ , vol.337
    • Derkx, H.P.1    Rethans, J.-J.2    Muijtjens, A.M.3    Maiburg, B.H.4    Winkens, R.5    van Rooij, H.G.6
  • 5
    • 52649115980 scopus 로고    scopus 로고
    • Helpline advice linked to diabetic's death
    • Oct 17
    • BBC News. Helpline advice "linked to diabetic's death." 2001 Oct 17. http://news.bbc.co.uk/1/hi/england/1605250.stm.
    • (2001) BBC News
  • 6
    • 84921705321 scopus 로고    scopus 로고
    • Telephone consultation and triage: Effects on health care use and patient satisfaction
    • CD004180
    • Bunn F, Byrne G, Kendall S. Telephone consultation and triage: effects on health care use and patient satisfaction. Cochrane Database Syst Rev 2004;(4):CD004180.
    • (2004) Cochrane Database Syst Rev , Issue.4
    • Bunn, F.1    Byrne, G.2    Kendall, S.3
  • 7
    • 42449142654 scopus 로고    scopus 로고
    • Patient safety and telephone medicine: Some lessons from closed claim case review
    • Katz HP, Kaltsounis D, Halloran L, Mondor M. Patient safety and telephone medicine: some lessons from closed claim case review. J Gen Intern Med 2008;23:517-22.
    • (2008) J Gen Intern Med , vol.23 , pp. 517-522
    • Katz, H.P.1    Kaltsounis, D.2    Halloran, L.3    Mondor, M.4
  • 8
    • 0033931314 scopus 로고    scopus 로고
    • Reducing after-hours referrals by an after-hours call center with second-level physician triage
    • Kempe A, Dempsey C, Hegarty T, Frei N, Chandramouli V, Poole SR. Reducing after-hours referrals by an after-hours call center with second-level physician triage. Pediatrics 2000;106:226-30.
    • (2000) Pediatrics , vol.106 , pp. 226-230
    • Kempe, A.1    Dempsey, C.2    Hegarty, T.3    Frei, N.4    Chandramouli, V.5    Poole, S.R.6
  • 9
    • 84889626281 scopus 로고    scopus 로고
    • Hurwitz B, Sheikh A, eds. Health care errors and patient safety. London: Wiley Blackwell (in press).
    • Hurwitz B, Sheikh A, eds. Health care errors and patient safety. London: Wiley Blackwell (in press).
  • 10
    • 1242284347 scopus 로고    scopus 로고
    • Improving quality and safety of telephone based delivery of care: Teaching telephone consultation skills
    • Car J, Freeman GK, Partridge MR, Sheikh A. Improving quality and safety of telephone based delivery of care: teaching telephone consultation skills. Qual Saf Health Care 2004;13:2-3.
    • (2004) Qual Saf Health Care , vol.13 , pp. 2-3
    • Car, J.1    Freeman, G.K.2    Partridge, M.R.3    Sheikh, A.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.