Customer and frontline employee influence on new service development performance

Journal of Service Research

Volumn 13, Issue 4, 2010, Pages 411-425

  Melton, Horace L ^a   Hartline, Michael D ^b  

^a ILLINOIS STATE UNIVERSITY   (United States)

^b FLORIDA STATE UNIVERSITY   (United States)

Author keywords

customer involvement; frontline employee involvement; NSD performance; NSD process; success factors

Indexed keywords

EID: 78049327651     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670510369378     Document Type: Article

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