Explicating crisis coping in crisis communication

Public Relations Review

Volumn 36, Issue 4, 2010, Pages 352-360

  Jin, Yan ^a   Hong, Soo Yeon ^a  

^a VIRGINIA COMMONWEALTH UNIVERSITY   (United States)

Author keywords

Cognitive appraisal; Coping; Crisis communication

Indexed keywords

EID: 77958151689     PISSN: 03638111     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pubrev.2010.06.002     Document Type: Article

References (26)

1. Baker J.P., Berenbaum H. Emotional approach and problem-focused coping: A comparison of potentially adaptive strategies. Cognition and Emotion 2007, 21(1):95-118.
2. Booth-Butterfield M., Booth-Butterfield S. Conceptualizing affect as information in communication production. Human Communication Research 1990, 16(4):451-476.
3. Byrne B.M. Structural equation modeling with AMOS: Basic concepts, applications, and programming 2001, Lawrence Erlbaum Associates, Mahwah, NJ.
4. Carver C.S., Scheier M.F. Situational coping and coping dispositions in a stressful transaction. Journal of Personality and Social Psychology 1994, 66(1):184-195.
5. Carver C.S., Scheier M.F., Weintraub J.K. Assessing coping strategies: A theoretically based approach. Journal of Personality and Social Psychology 1989, 56:267-283.
6. Choi Y., Lin Y.-H. Consumer responses to mattel product recalls posted on online bulletin boards: Exploring two types of emotion. Journal of Public Relations Research 2009, 21(2):198-207.
7. Coombs W.T., Holladay S.J. An exploratory study of stakeholder emotions: Affect and crises. Research on Emotion in Organizations 2005, 1:263-280.
8. Coombs W.T., Holladay S.J. The Handbook of Crisis Communication 2010, Wiley-Blackwell.
9. Duhachek A. Coping: A multidimensional, hierarchical framework of responses to stressful consumption episodes. Journal of Consumer Research 2005, 32(1):41-53.
10. Garg N, Inman J., Mittal V. Incidental and task-related affect: A re-inquiry and extension of the influence of affect on choice. Journal of Consumer Research 2005, 32(1):154-159.
11. Hu L., Bentler P.M. Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal 1999, 6(1):1-55.
12. Jin Y. The effects of public's cognitive appraisal of emotions in crises on crisis coping and strategy assessment. Public Relations Review 2009, 35(3):310-313.
13. Jin, Y. (2010). Making sense sensibly in crisis communication: How publics' crisis appraisals influence their negative emotions, coping strategy preferences and crisis response acceptance. Communication Research, Online First, published on June 4, 2010 as doi:10.1177/0093650210368256.
14. Jin Y., Bolls P. A cognition-emotion integrated model of media message processing. Paper presented at the annual conference of the international communication association 2005.
15. Jin Y., Pang A. Future directions of crisis communication research: Emotions in crisis - The next frontier. The handbook of crisis communication 2010, Blackwell, Malden, MA. T.W. Coombs, S.J. Holladay (Eds.).
16. Jin Y., Pang A., Cameron G.T. Integrated crisis mapping: Towards a publics-based, emotion-driven conceptualization in crisis communication. Sphera Publica 2007, 7:81-96.
17. Jin Y., Pang A., Cameron G.T. Developing a publics-driven, emotion-based conceptualization in crisis communication: Second-stage testing of the Integrated Crisis Mapping (ICM) model 2008, ICA, Montreal, Canada.
18. Kline R.B. Principles and practice of structural equation modeling 1998, The Guilford Press, New York.
19. Lazarus R.S. Thoughts on the relations between emotion and cognition. American Psychologist 1982, 37(9):1019-1024.
20. Lazarus R.S. Emotion and adaptation 1991, Oxford University Press, New York.
21. Lazarus R.S. Stress and emotion: A new synthesis 1999, Springer Publishing Company, Inc., New York, NY.
22. Lazarus R.S., Folkman S. Stress, appraisal, and coping 1984, Springer, New York.
23. Luce M.F. Choosing to avoid: Coping with negativity emotion-laden consumer decisions. Journal of Consumer Research 1998, 24(4):409-433.
24. Luce M.F., Bettman J.R., Payne J.W. Emotional decisions: Tradeoff difficulty in consumer choice. Monographs of the Journal of Consumer Research 2001, Vol. 1. University of Chicago Press, Chicago.
25. Preacher, K. J., & Leonardelli, J. G. (2003). Calculation for the Sobel test: An interactive calculation tool for mediation tests. Retrieved 01.03.10. http://people.ku.edu/~preacher/sobel/sobel.htm.
26. Sturges D.L. Communicating through crisis: A strategy for organizational survival. Management Communication Quarterly 1994, 7(3):297-316.