메뉴 건너뛰기




Volumn 15, Issue 1, 2010, Pages 113-144

Business network-based value creation in electronic commerce

Author keywords

Business networks; case studies; e commerce; economic theory; network stability; network sustainability; theory development; travel and hospitality industry; value creation; value sharing

Indexed keywords


EID: 77958146597     PISSN: 10864415     EISSN: None     Source Type: Journal    
DOI: 10.2753/JEC1086-4415150105     Document Type: Article
Times cited : (52)

References (70)
  • 1
    • 77958117479 scopus 로고    scopus 로고
    • September 14, available at
    • Almasy, S. Results by social networking with airlines. CNN.com (September 14, 2009) (available at http://edition. cnn.com/2009/TRAVEL/09/14/airlines. social.media/index.html).
    • (2009) Results by Social Networking with Airlines
    • Almasy, S.1
  • 2
    • 0031326334 scopus 로고    scopus 로고
    • Ownership and investment in electronic networks
    • December
    • Bakos, J. Y., and Nault, B. R. Ownership and investment in electronic networks. Information Systems Research, 8, 4 (December 1997), 321-341.
    • (1997) Information Systems Research , vol.8 , Issue.4 , pp. 321-341
    • Bakos, J.Y.1    Nault, B.R.2
  • 3
    • 42649122618 scopus 로고    scopus 로고
    • Assimilation of interorganizational business process standards
    • September
    • Bala, H., and Venkatesh, V. Assimilation of interorganizational business process standards. Information Systems Research, 18, 3, (September 2007), 340-362.
    • (2007) Information Systems Research , vol.18 , Issue.3 , pp. 340-362
    • Bala, H.1    Venkatesh, V.2
  • 4
    • 0002250007 scopus 로고
    • Inter-organization information sharing systems
    • special issue
    • Barrett S., and Konsynski, B. Inter-organization information sharing systems. MIS Quarterly, 6 (special issue 1982), 93-105.
    • (1982) MIS Quarterly , vol.6 , pp. 93-105
    • Barrett, S.1    Konsynski, B.2
  • 5
    • 84959763771 scopus 로고
    • Fixed costs, sunk costs, entry barriers, and sustainability of monopoly
    • August
    • Baumol, W. J., and Willig, R. D. Fixed costs, sunk costs, entry barriers, and sustainability of monopoly. Quarterly Journal of Economics, 96, 3 (August 1981), 405-431.
    • (1981) Quarterly Journal of Economics , vol.96 , Issue.3 , pp. 405-431
    • Baumol, W.J.1    Willig, R.D.2
  • 6
    • 77958132049 scopus 로고    scopus 로고
    • Carlson brings loyalty to the Internet: Web site allows consumer offers based on Gold Points
    • August 28, available at
    • Beardi, C. Carlson brings loyalty to the Internet: Web site allows consumer offers based on Gold Points Advertising Age (August 28, 2000) (available at www.allbusiness.com/marketing-advertising/marketing-techniques/ 9413329-l.html).
    • (2000) Advertising Age
    • Beardi, C.1
  • 7
    • 55249084997 scopus 로고
    • The case research strategy in studies of information systems
    • September
    • Benbasat, I.; Goldstein, D.; and Mead, M. The case research strategy in studies of information systems. MIS Quarterly, 11, 3 (September 1987), 369-386.
    • (1987) MIS Quarterly , vol.11 , Issue.3 , pp. 369-386
    • Benbasat, I.1    Goldstein, D.2    Mead, M.3
  • 8
    • 0037370730 scopus 로고    scopus 로고
    • The benefits of code-sharing and antitrust immunity for international passengers, with an application to the Star alliance
    • March
    • Breuckner, J. K. The benefits of code-sharing and antitrust immunity for international passengers, with an application to the Star alliance. Journal of Air Transport Management, 9, 2 (March 2003), 83-89.
    • (2003) Journal of Air Transport Management , vol.9 , Issue.2 , pp. 83-89
    • Breuckner, J.K.1
  • 9
    • 77958129263 scopus 로고    scopus 로고
    • Business wire staff. 24k Gold Points selects USInternetworking to manage innovative e-commerce platform
    • September 25, available at
    • Business Wire Staff. 24k Gold Points selects USInternetworking to manage innovative e-commerce platform. Business Wire (September 25, 2000) (available at www.thefreelibrary.com/24k+Gold+Points+Selects+USinter networking+To+Manage+Innovative.-a065457250/).
    • (2000) Business Wire
  • 10
    • 63349109973 scopus 로고    scopus 로고
    • How information changes consumer behavior and consumer behavior determines corporate strategy
    • fall
    • Clemons, E. K. How information changes consumer behavior and consumer behavior determines corporate strategy. Journal of Management Information Systems, 25, 2 (fall 2008), 13-40.
    • (2008) Journal of Management Information Systems , vol.25 , Issue.2 , pp. 13-40
    • Clemons, E.K.1
  • 11
    • 41749105550 scopus 로고    scopus 로고
    • Consumer informedness and diverse consumer purchasing behaviors: Traditional mass-market, trading down, and trading out into the long tail
    • spring
    • Clemons, E. K., and Gao, G. G. Consumer informedness and diverse consumer purchasing behaviors: Traditional mass-market, trading down, and trading out into the long tail. Electronic Commerce Research and Applications 7, 1 (spring 2008), 3-17.
    • (2008) Electronic Commerce Research and Applications , vol.7 , Issue.1 , pp. 3-17
    • Clemons, E.K.1    Gao, G.G.2
  • 12
    • 85139222792 scopus 로고
    • Information systems, telecommunications, and their effects on industrial organization
    • In J. I. De Gross ed., San Diego: AIS
    • Clemons, E. K., and Kimbrough, S. O. Information systems, telecommunications, and their effects on industrial organization. In J. I. De Gross (ed.), Proceedings of the Seventh International Conference on Information Systems, San Diego: AIS, 1986, pp. 99-108.
    • (1986) Proceedings of the Seventh International Conference on Information Systems , pp. 99-108
    • Clemons, E.K.1    Kimbrough, S.O.2
  • 13
    • 0026913310 scopus 로고
    • An economic analysis of interorganizational information technology
    • September
    • Clemons, E. K., and Kleindorfer, P. R. An economic analysis of interorganizational information technology. Decision Support Systems, 8, 5 (September 1992), 431-446.
    • (1992) Decision Support Systems , vol.8 , Issue.5 , pp. 431-446
    • Clemons, E.K.1    Kleindorfer, P.R.2
  • 14
    • 0012284308 scopus 로고
    • Information technology at Rosenbluth travel: Competitive advantage in a rapidly growing global service company
    • September
    • Clemons, E. K., and Row, M. C. Information technology at Rosenbluth travel: Competitive advantage in a rapidly growing global service company. Journal of Management Information Systems, 8, 2 (September 1991), 53-79.
    • (1991) Journal of Management Information Systems , vol.8 , Issue.2 , pp. 53-79
    • Clemons, E.K.1    Row, M.C.2
  • 15
    • 0036986980 scopus 로고    scopus 로고
    • Newly vulnerable markets in an age of pure information products: An analysis of online music and online news
    • Clemons, E. K.; Gu, B.; and Lang, K. R. Newly vulnerable markets in an age of pure information products: An analysis of online music and online news. Journal of Management Information Systems, 19, 3 (2002), 17-42.
    • (2002) Journal of Management Information Systems , vol.19 , Issue.3 , pp. 17-42
    • Clemons, E.K.1    Gu, B.2    Lang, K.R.3
  • 16
    • 71549131677 scopus 로고
    • The impact of IT on the organization of economic activity: "Move to the middle" hypothesis
    • fall
    • Clemons, E. K.; Reddi, S. P.; and Row, M. C. The impact of IT on the organization of economic activity: "Move to the middle" hypothesis. Journal of Management Information Systems, 10, 2 (fall 1993), 9-35.
    • (1993) Journal of Management Information Systems , vol.10 , Issue.2 , pp. 9-35
    • Clemons, E.K.1    Reddi, S.P.2    Row, M.C.3
  • 17
    • 84979188687 scopus 로고
    • The nature of the firm
    • November
    • Coase, R. H. The nature of the firm. Economica, 4, 16, (November 1937), 386-405.
    • (1937) Economica , vol.4 , Issue.16 , pp. 386-405
    • Coase, R.H.1
  • 18
    • 33751578486 scopus 로고
    • Airline reservations systems: Lessons from history
    • September
    • Copeland, D. G., and McKenney, J. L. Airline reservations systems: Lessons from history. MIS Quarterly, 12, 3 (September 1988), 353-370.
    • (1988) MIS Quarterly , vol.12 , Issue.3 , pp. 353-370
    • Copeland, D.G.1    McKenney, J.L.2
  • 19
    • 77958131464 scopus 로고    scopus 로고
    • Dynamic packaging drives ancillary sales growth for BA
    • February 9, available at
    • Cowen, M. Dynamic packaging drives ancillary sales growth for BA. Travolution (February 9, 2010) (available at www.travolution. co.uk/articles/2010/02/09/3234/dynamic-packaging-drives-ancillary-sales- growthfor-ba.html).
    • (2010) Travolution
    • Cowen, M.1
  • 21
    • 77958129968 scopus 로고    scopus 로고
    • The air france KLM group and delta air lines launch new trans-atlantic global joint venture
    • Atlanta, May 20, available at
    • Delta Air Lines. The Air France KLM Group and Delta Air Lines launch new trans-Atlantic global joint venture. News archive, Atlanta, May 20, 2009 (available at http://news.delta.com/index.php?s=43&item=726/).
    • (2009) News Archive
    • Lines, D.A.1
  • 22
    • 0001336426 scopus 로고
    • Agency theory: An assessment and review
    • January
    • Eisenhardt, K. M. Agency theory: An assessment and review. Academy of Management Review, 14, 1, (January 1989), 57-74.
    • (1989) Academy of Management Review , vol.14 , Issue.1 , pp. 57-74
    • Eisenhardt, K.M.1
  • 23
    • 0001073758 scopus 로고
    • Building theories from case-study research
    • October
    • Eisenhardt, K. M. Building theories from case-study research. Academy of Management Review, 14, 4 (October 1989), 532-550.
    • (1989) Academy of Management Review , vol.14 , Issue.4 , pp. 532-550
    • Eisenhardt, K.M.1
  • 25
    • 0000150059 scopus 로고
    • Installed base and compatibility: Innovation, product preannouncements, and predation
    • December
    • Farrell, J., and Saloner, G. Installed base and compatibility: Innovation, product preannouncements, and predation. American Economic Review, 76, 5 (December 1986), 940-955.
    • (1986) American Economic Review , vol.76 , Issue.5 , pp. 940-955
    • Farrell, J.1    Saloner, G.2
  • 27
    • 77958129088 scopus 로고    scopus 로고
    • Los Angeles, available at
    • FrequentFlier.com. History of loyalty programs. Los Angeles, 2010 (available at www.frequentflier.com/ffp-005.htm).
    • (2010) History of Loyalty Programs
  • 29
    • 70350148674 scopus 로고
    • Mobility barriers and the value of incumbency
    • In R. Schmalensee and R. Willig eds., Amsterdam: North-Holland
    • Gilbert, R. J. Mobility barriers and the value of incumbency. In R. Schmalensee and R. Willig (eds.), Handbook of Industrial Organization, vol. 1. Amsterdam: North-Holland, 1989, pp. 475-535.
    • (1989) Handbook of Industrial Organization , vol.1 , pp. 475-535
    • Gilbert, R.J.1
  • 30
    • 77958114245 scopus 로고    scopus 로고
    • Outlook 2001: Aroundtable discussion
    • Global Hospitality Advisor, January, available at
    • Global Hospitality Advisor. Outlook 2001: Aroundtable discussion. Hotel Online (January 2001) (available at www.hotel-online.com/News/PR2001-lst/Jan01- GHAOutlook2001.html).
    • (2001) Hotel Online
  • 31
    • 61849134524 scopus 로고    scopus 로고
    • How has electronic travel distribution been transformed? A test of the theory of newly vulnerable markets
    • fall
    • Granados, N.; Kauffman, R. J.; and King, B. How has electronic travel distribution been transformed? A test of the theory of newly vulnerable markets. Journal of Management Information Systems, 25, 2 (fall 2008), 73-96.
    • (2008) Journal of Management Information Systems , vol.25 , Issue.2 , pp. 73-96
    • Granados, N.1    Kauffman, R.J.2    King, B.3
  • 32
    • 34247960076 scopus 로고
    • The strength of weak ties
    • May
    • Granovetter, M. S. The strength of weak ties. American Journal of Sociology, 78, 6 (May 1973), 1360-1380.
    • (1973) American Journal of Sociology , vol.78 , Issue.6 , pp. 1360-1380
    • Granovetter, M.S.1
  • 33
    • 20144364516 scopus 로고    scopus 로고
    • Shrinking core, expanding periphery: The relational architecture of high-performing organizations
    • summer
    • Gulati, R., and Kletter, D. Shrinking core, expanding periphery: The relational architecture of high-performing organizations. California Management Review, 47, 3 (summer 2005), 77-104.
    • (2005) California Management Review , vol.47 , Issue.3 , pp. 77-104
    • Gulati, R.1    Kletter, D.2
  • 34
    • 50249158145 scopus 로고    scopus 로고
    • Relative importance, specific investment and ownership in interorganizational IS
    • September
    • Han, K.; Kauffman, R. J.; and Nault, B. R. Relative importance, specific investment and ownership in interorganizational IS. Information Technology and Management, 9, 3 (September 2008), 181-200.
    • (2008) Information Technology and Management , vol.9 , Issue.3 , pp. 181-200
    • Han, K.1    Kauffman, R.J.2    Nault, B.R.3
  • 35
    • 77958116025 scopus 로고    scopus 로고
    • Hilton Worldwide, Beverly Hills, CA, available at
    • HHonors. About HHonors. Hilton Worldwide, Beverly Hills, CA, 2010 (available at http://hhonorsl.hilton.com/en-US/hh/about/index.do/).
    • (2010) About HHonors
  • 36
    • 0033420384 scopus 로고    scopus 로고
    • IT and firm boundaries: Evidence from panel data
    • June
    • Hitt, L. M. IT and firm boundaries: Evidence from panel data. Information Systems Research, 10, 2, (June 1999), 134-149.
    • (1999) Information Systems Research , vol.10 , Issue.2 , pp. 134-149
    • Hitt, L.M.1
  • 37
    • 13644282143 scopus 로고    scopus 로고
    • Domestic code-sharing practices in the U. S. airline industry
    • March
    • Ito, H., and Lee, D. Domestic code-sharing practices in the U. S. airline industry. Journal of Air Transport Management, 11, 2 (March 2005), 89-97.
    • (2005) Journal of Air Transport Management , vol.11 , Issue.2 , pp. 89-97
    • Ito, H.1    Lee, D.2
  • 38
    • 70449816069 scopus 로고
    • The global network organization of the future: Information management opportunities and challenges
    • spring
    • Jarvenpaa, S. L., and Ives, B. The global network organization of the future: Information management opportunities and challenges. Journal of Management Information Systems, 10, 4 (spring 1994), 25-58.
    • (1994) Journal of Management Information Systems , vol.10 , Issue.4 , pp. 25-58
    • Jarvenpaa, S.L.1    Ives, B.2
  • 39
    • 44649197264 scopus 로고
    • Theory of the firm: Managerial behavior, agency costs and ownership structure
    • October
    • Jensen, M. C., and Meckling, W. H. Theory of the firm: Managerial behavior, agency costs and ownership structure. Journal of Financial Economics, 3, 4 (October 1976), 305-360.
    • (1976) Journal of Financial Economics , vol.3 , Issue.4 , pp. 305-360
    • Jensen, M.C.1    Meckling, W.H.2
  • 40
    • 77958127943 scopus 로고    scopus 로고
    • Jet Blue and United give twitter a try to sell airline seats fast
    • August 3, available at
    • Jones, C. Jet Blue and United give twitter a try to sell airline seats fast. USA Today (August 3, 2009) (available at www.usatoday.com/travel/ffights/ 2009-08-02-jetblue-united-twitter-airfares-N.htm).
    • (2009) USA Today
    • Jones, C.1
  • 41
    • 70449753900 scopus 로고
    • Electronic integration and business network redesign: A roles-linkage perspective
    • spring
    • Kambil, A., and Short, J. E. Electronic integration and business network redesign: A roles-linkage perspective. Journal of Management Information Systems, 10, 4 (spring 1994), 59-83.
    • (1994) Journal of Management Information Systems , vol.10 , Issue.4 , pp. 59-83
    • Kambil, A.1    Short, J.E.2
  • 42
    • 85020616309 scopus 로고
    • Network externalities, competition, and compatibility
    • June
    • Katz, M., and Shapiro, C. Network externalities, competition, and compatibility. American Economic Review, 75, 3 (June 1985), 424-440.
    • (1985) American Economic Review , vol.75 , Issue.3 , pp. 424-440
    • Katz, M.1    Shapiro, C.2
  • 43
    • 84936407456 scopus 로고
    • Technology adoption in the presence of network externalities
    • August
    • Katz, M., and Shapiro, C. Technology adoption in the presence of network externalities. Journal of Political Economy, 94, 4, (August 1986), 822-841.
    • (1986) Journal of Political Economy , vol.94 , Issue.4 , pp. 822-841
    • Katz, M.1    Shapiro, C.2
  • 44
    • 3242726782 scopus 로고    scopus 로고
    • Proprietary and open systems adoption in e-procurement: A risk-augmented transaction cost perspective
    • summer
    • Kauffman, R. J., and Mohtadi, H. Proprietary and open systems adoption in e-procurement: A risk-augmented transaction cost perspective. Journal of Management Information Systems, 21, 1, (summer 2004), 137-166.
    • (2004) Journal of Management Information Systems , vol.21 , Issue.1 , pp. 137-166
    • Kauffman, R.J.1    Mohtadi, H.2
  • 45
    • 63349097062 scopus 로고    scopus 로고
    • Consumer informedness and hyperdifferentiation: An empirical test of the "trading down" and "trading out" hypotheses
    • In R. H. Sprague ed., Los Alamitos, CA: IEEE Computer Society Press, available at
    • Kauffman, R. J.; Li, T.; van Heck, E.; and Vervest, P. Consumer informedness and hyperdifferentiation: An empirical test of the "trading down" and "trading out" hypotheses. In R. H. Sprague (ed.), Proceedings of the 42th Annual Hawaii International Conference on System Sciences. Los Alamitos, CA: IEEE Computer Society Press, 2009 (available at www.computer.org/portal/web/csdl/doi/10.1109/HICSS.2009.643/).
    • (2009) Proceedings of the 42th Annual Hawaii International Conference on System Sciences
    • Kauffman, R.J.1    Li, T.2    Van Heck, E.3    Vervest, P.4
  • 46
    • 57049163577 scopus 로고    scopus 로고
    • Business value of IT: An essay for expanding research directions to keep up with the times
    • Kohli, R., and Grover, V. Business value of IT: An essay for expanding research directions to keep up with the times. Journal of the Association for Information Systems, 9, 1 (2008), 23-29.
    • (2008) Journal of the Association for Information Systems , vol.9 , Issue.1 , pp. 23-29
    • Kohli, R.1    Grover, V.2
  • 47
    • 77958143783 scopus 로고    scopus 로고
    • Momentum builds behind travel-industry XML spec
    • May 3, available at
    • Kontzer, T. Momentum builds behind travel-industry XML spec. Information Week (May 3, 2005) (available at www.informationweek.com/news/global-cio/ showArticle.jhtml?articleID=162101264/).
    • (2005) Information Week
    • Kontzer, T.1
  • 48
    • 63849314203 scopus 로고    scopus 로고
    • Information capability and value creation strategy: Advancing revenue management through mobile ticketing technologies
    • February
    • Li, T.; van Heck, E.; and Vervest, P. Information capability and value creation strategy: Advancing revenue management through mobile ticketing technologies. European Journal of Information Systems, 18, 1 (February 2009), 38-51.
    • (2009) European Journal of Information Systems , vol.18 , Issue.1 , pp. 38-51
    • Li, T.1    Van Heck, E.2    Vervest, P.3
  • 49
    • 0000957448 scopus 로고    scopus 로고
    • Fast, global, and entrepreneurial: Supply chain management, Hong Kong style
    • September
    • Magretta, J. Fast, global, and entrepreneurial: Supply chain management, Hong Kong style. Harvard Business Review, 76, 5 (September 1998), 102-115.
    • (1998) Harvard Business Review , vol.76 , Issue.5 , pp. 102-115
    • Magretta, J.1
  • 50
    • 0023439933 scopus 로고
    • Modeling coordination in organizations and markets
    • October
    • Malone, T. W. Modeling coordination in organizations and markets. Management Science, 33, 10, (October 1987), 1317-1332.
    • (1987) Management Science , vol.33 , Issue.10 , pp. 1317-1332
    • Malone, T.W.1
  • 51
    • 0023366168 scopus 로고
    • Electronic markets and electronic hierarchies
    • June
    • Malone, T. W.; Yates, J.; and Benjamin, R. I. Electronic markets and electronic hierarchies. Communications of the ACM, 30, 6 (June 1987), 484-497.
    • (1987) Communications of the ACM , vol.30 , Issue.6 , pp. 484-497
    • Malone, T.W.1    Yates, J.2    Benjamin, R.I.3
  • 53
    • 77951755653 scopus 로고    scopus 로고
    • Netherlands Railways, Presentation, Amsterdam, Netherlands 2009
    • Netherlands Railways. NS Business Card: Relaxed travel, relaxed business, 2009. Presentation, Amsterdam, Netherlands 2009.
    • (2009) NS Business Card: Relaxed Travel, Relaxed Business
  • 54
    • 38849142650 scopus 로고    scopus 로고
    • Development of a code-share flight-profitability system at Delta Air Lines
    • September/October
    • O'Neal, J. W.; Jacob, M. S.; Farmer, A. K.; and Martin, K. G. Development of a code-share flight-profitability system at Delta Air Lines. Interfaces, 37, 5 (September/October 2007), 436-444.
    • (2007) Interfaces , vol.37 , Issue.5 , pp. 436-444
    • O'Neal, J.W.1    Jacob, M.S.2    Farmer, A.K.3    Martin, K.G.4
  • 55
    • 77958149191 scopus 로고    scopus 로고
    • Boxborough, MA, available at
    • Open Travel Alliance. Home page, sidebar quotation. Boxborough, MA, 2010 (available at www.opentravel.org).
    • (2010) Home Page, Sidebar Quotation
  • 57
    • 0000820455 scopus 로고
    • Neither market nor hierarchy: Network forms of organization
    • In B. M. Staw and L. L. Cummings eds., Greenwich, CT: JAI Press
    • Powell, W. W. Neither market nor hierarchy: Network forms of organization. In B. M. Staw and L. L. Cummings (eds.), Research in Organizational Behavior. Greenwich, CT: JAI Press, 1990, pp. 295-336.
    • (1990) Research in Organizational Behavior , pp. 295-336
    • Powell, W.W.1
  • 59
    • 32044456370 scopus 로고    scopus 로고
    • Firm performance impacts of digitally enabled supply chain integration capabilities
    • June
    • Rai, A.; Patnayakuni, R.; and Seth, N. Firm performance impacts of digitally enabled supply chain integration capabilities. MIS Quarterly, 30, 2 (June 2006), 225-246.
    • (2006) MIS Quarterly , vol.30 , Issue.2 , pp. 225-246
    • Rai, A.1    Patnayakuni, R.2    Seth, N.3
  • 60
    • 0028480761 scopus 로고
    • The growth of interorganizational systems in the presence of network externalities
    • August
    • Riggins, F. J.; Kriebel, C. H.; and Mukhopadhyay, T. The growth of interorganizational systems in the presence of network externalities. Management Science, 40, 8 (August 1994), 984-998.
    • (1994) Management Science , vol.40 , Issue.8 , pp. 984-998
    • Riggins, F.J.1    Kriebel, C.H.2    Mukhopadhyay, T.3
  • 62
    • 84989051635 scopus 로고
    • Networks: Between markets and hierarchies
    • January/February
    • Thorelli, H. B. Networks: Between markets and hierarchies. Strategic Management Journal, 7, 1, (January/February 1986), 37-51.
    • (1986) Strategic Management Journal , vol.7 , Issue.1 , pp. 37-51
    • Thorelli, H.B.1
  • 64
    • 34249895285 scopus 로고    scopus 로고
    • Smart business networks: How the network wins
    • June
    • van Heck, E., and Vervest, P. Smart business networks: How the network wins. Communications of the ACM, 50, 6 (June 2007), 28-37.
    • (2007) Communications of the ACM , vol.50 , Issue.6 , pp. 28-37
    • Van Heck, E.1    Vervest, P.2
  • 66
    • 3142709484 scopus 로고    scopus 로고
    • Consumer attributions and behavioral responses to service failures in strategic airline alliance settings
    • Weber, K., and Sparks, B. Consumer attributions and behavioral responses to service failures in strategic airline alliance settings. Journal of Air Transport Management, 10, 5 (2004), 361-367.
    • (2004) Journal of Air Transport Management , vol.10 , Issue.5 , pp. 361-367
    • Weber, K.1    Sparks, B.2
  • 67
    • 28444452470 scopus 로고    scopus 로고
    • IT standards choices and industry structure outcomes: The case of the U. S. home mortgage industry
    • fall
    • Wigand, R. T.; Steinfield, C. W.; and Markus, M. L. IT standards choices and industry structure outcomes: The case of the U. S. home mortgage industry. Journal of Management Information Systems, 22, 2 (fall 2005), 165-191.
    • (2005) Journal of Management Information Systems , vol.22 , Issue.2 , pp. 165-191
    • Wigand, R.T.1    Steinfield, C.W.2    Markus, M.L.3
  • 70
    • 84900277725 scopus 로고    scopus 로고
    • Maastricht, Netherlands available at
    • Young, A. Open Travel Alliance. WiredHotelier.com, Maastricht, Netherlands (available at www.wiredhotelier.com/file/152001482.pdf).
    • Open Travel Alliance
    • Young, A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.