The correlation between patient comprehension of their reason for hospital admission and overall patient satisfaction in the emergency department

Journal of the National Medical Association

Volumn 102, Issue 7, 2010, Pages 637-643

  Downey, La Vonne A ^a   Zun, Leslie S ^b,c  

^a ROOSEVELT UNIVERSITY   (United States)

^b ROSALIND FRANKLIN UNIVERSITY OF MEDICINE AND SCIENCE   (United States)

^c MOUNT SINAI HOSPITAL   (United States)

Author keywords

Emergency care; Hospital office administration; Knowledge, attitudes, and beliefs; Patient physician relationship

Indexed keywords

ADULT; AGED; ARTICLE; COMPREHENSION; EMERGENCY WARD; FEMALE; HEALTH CARE QUALITY; HOSPITAL ADMISSION; HUMAN; MAJOR CLINICAL STUDY; MALE; OUTCOME ASSESSMENT; PATIENT ATTITUDE; PATIENT SATISFACTION; PRIORITY JOURNAL; ADOLESCENT; EMERGENCY HEALTH SERVICE; EPIDEMIOLOGY; INTERVIEW; MIDDLE AGED; UNITED STATES; URBAN POPULATION; VERY ELDERLY; YOUNG ADULT;

ADOLESCENT; ADULT; AGED; AGED, 80 AND OVER; COMPREHENSION; EMERGENCY SERVICE, HOSPITAL; FEMALE; HUMANS; INTERVIEWS AS TOPIC; MALE; MIDDLE AGED; PATIENT ADMISSION; PATIENT SATISFACTION; SAMPLING STUDIES; UNITED STATES; URBAN POPULATION; YOUNG ADULT;

EID: 77956854243     PISSN: 00279684     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0027-9684(15)30641-6     Document Type: Article

References (12)

1. Maitra A, Chikhani C. Patients Satisfaction in an Urban Accident and Emergency Department. Br J Clin Pract. 1992;46(3):182-185.
2. Muntlin A, Gunningberg L, Carlsson M. Patients Perceptions of Quality of Care at an Emergency Department and Identification of Areas for Quality Improvement. J Clin Nurs. 2006;15(8):1045-1056.
3. Waisman Y, Siegal N, Chemo M. Do Patients Understand Emergency Department Discharge Instructions? A Survey Analysis. IMAJ. 2003;5:567-570.
4. Worthington K. Customer satisfaction in the emergency department. Emerg Med Clin North Am. 2004;22:87-102.
5. Boudreaux, E. Friedman J, Chansky ME, et al. Emergency Department Patient Satisfaction: Examining the Role of Acuity. Acad Emerg Med. 2004;11.2:162-168.
6. Hedges, J. Satisfied Patients Exiting the Emergency Department (SPEED) Study. Acad Emerg Med. 2002;9.1:15-21.
7. Boudreaux, E. Cruz BL, Baumann BM., et al. Predictors of Emergency Department Patient Satisfaction: Stability over 17 Months. Acad Emerg Med. 2004;11.1:51-58.
8. Cassidy-Smith, T. The Disconfirmation Paradigm: Throughput Times And Emergency Department Patient Satisfaction. J Emerg Med. 2007;32.1:7-13.
9. Trout, A. Magnusson, R. Hedges, J. Patient Satisfaction Investigations and the Emergency Department: What Does the Literature Say? Acad Emerg Med. 2000;7(6):695-709.
10. Sun, B. Brinkley, M. Morrissey, J. A Patient Education Intervention Does Not Improve Satisfaction with Emergency Care. Ann Emerg Med. 2004;44(4):378-383.
11. Burstin, H. Benchmarking and quality improvement: the Harvard Emergency Department Quality Study. Am J Med. 1999;107(5):437-449.
12. Kaufman, D. Zun, L. A Quantifiable Brief Mental Status Examination for Emergency Patients. J Emerg Med. 1994;13(4) 449-456.