메뉴 건너뛰기




Volumn 32, Issue 1, 2007, Pages 7-13

The disconfirmation paradigm: Throughput times and emergency department patient satisfaction

Author keywords

Disconfirmation Paradigm; emergency department; patient satisfaction; throughput times

Indexed keywords

ADULT; ARTICLE; EMERGENCY HEALTH SERVICE; EMERGENCY WARD; FEMALE; HOSPITAL ADMISSION; HOSPITAL DISCHARGE; HUMAN; MAJOR CLINICAL STUDY; MALE; PATIENT ATTITUDE; PATIENT SATISFACTION; PRIORITY JOURNAL;

EID: 33846205191     PISSN: 07364679     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jemermed.2006.05.028     Document Type: Article
Times cited : (46)

References (13)
  • 1
    • 0742324806 scopus 로고    scopus 로고
    • Patient satisfaction in the emergency department: a review of the literature and implications for practice
    • Boudreaux E.D., and O'Hea E.L. Patient satisfaction in the emergency department: a review of the literature and implications for practice. J Emerg Med 26 (2004) 13-26
    • (2004) J Emerg Med , vol.26 , pp. 13-26
    • Boudreaux, E.D.1    O'Hea, E.L.2
  • 2
    • 0034121011 scopus 로고    scopus 로고
    • Patient satisfaction investigations and the emergency department: what does the literature say?
    • Trout A., Magnusson A.R., and Hedges J.R. Patient satisfaction investigations and the emergency department: what does the literature say?. Acad Emerg Med 7 (2000) 695-709
    • (2000) Acad Emerg Med , vol.7 , pp. 695-709
    • Trout, A.1    Magnusson, A.R.2    Hedges, J.R.3
  • 3
    • 0029443216 scopus 로고
    • Relating patient satisfaction to waiting times perceptions and expectations: the disconfirmation paradigm
    • Thompson D.A., and Yarnold P.R. Relating patient satisfaction to waiting times perceptions and expectations: the disconfirmation paradigm. Acad Emerg Med 2 (1995) 1057-1062
    • (1995) Acad Emerg Med , vol.2 , pp. 1057-1062
    • Thompson, D.A.1    Yarnold, P.R.2
  • 4
    • 0036140815 scopus 로고    scopus 로고
    • Satisfied Patients Exiting the Emergency Department (SPEED) Study
    • Hedges J.R., Trout A., and Magnusson A.R. Satisfied Patients Exiting the Emergency Department (SPEED) Study. Acad Emerg Med 9 (2002) 15-21
    • (2002) Acad Emerg Med , vol.9 , pp. 15-21
    • Hedges, J.R.1    Trout, A.2    Magnusson, A.R.3
  • 6
    • 0029964797 scopus 로고    scopus 로고
    • Keys to patient satisfaction in the emergency department: results of a multiple facility study
    • Hall M.F., and Press I. Keys to patient satisfaction in the emergency department: results of a multiple facility study. Hosp Health Serv Adm 41 (1996) 515-532
    • (1996) Hosp Health Serv Adm , vol.41 , pp. 515-532
    • Hall, M.F.1    Press, I.2
  • 7
    • 0842347587 scopus 로고    scopus 로고
    • Emergency department patient satisfaction: examining the role of acuity
    • Boudreaux E.D., Friedman J., Chansky M.E., and Baumann B.M. Emergency department patient satisfaction: examining the role of acuity. Acad Emerg Med 11 (2004) 162-168
    • (2004) Acad Emerg Med , vol.11 , pp. 162-168
    • Boudreaux, E.D.1    Friedman, J.2    Chansky, M.E.3    Baumann, B.M.4
  • 8
    • 0027283448 scopus 로고
    • Waiting in the emergency room: how to improve patient satisfaction
    • Mowen J.C., Licata J.W., and McPhail J. Waiting in the emergency room: how to improve patient satisfaction. J Health Care Mark 13 (1993) 26-33
    • (1993) J Health Care Mark , vol.13 , pp. 26-33
    • Mowen, J.C.1    Licata, J.W.2    McPhail, J.3
  • 9
    • 0029806584 scopus 로고    scopus 로고
    • Effects of actual waiting time, perceived waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department
    • Thompson D.A., Yarnold P.R., Williams D.R., and Adams S.L. Effects of actual waiting time, perceived waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department. Ann Emerg Med 28 (1996) 657-665
    • (1996) Ann Emerg Med , vol.28 , pp. 657-665
    • Thompson, D.A.1    Yarnold, P.R.2    Williams, D.R.3    Adams, S.L.4
  • 10
    • 0029844951 scopus 로고    scopus 로고
    • How accurate are waiting time perceptions of patients in the emergency department?
    • Thompson D.A., Yarnold P.R., Adams S.L., and Spacone A.B. How accurate are waiting time perceptions of patients in the emergency department?. Ann Emerg Med 28 (1996) 652-656
    • (1996) Ann Emerg Med , vol.28 , pp. 652-656
    • Thompson, D.A.1    Yarnold, P.R.2    Adams, S.L.3    Spacone, A.B.4
  • 11
    • 0027409275 scopus 로고
    • Effect of emergency department information on patient satisfaction
    • Krishel S., and Baraff L.J. Effect of emergency department information on patient satisfaction. Ann Emerg Med 22 (1993) 568-572
    • (1993) Ann Emerg Med , vol.22 , pp. 568-572
    • Krishel, S.1    Baraff, L.J.2
  • 12
    • 0033985011 scopus 로고    scopus 로고
    • Benefits of an informational videotape for emergency department patients
    • Corbett S.W., White P.D., and Wittlake W.A. Benefits of an informational videotape for emergency department patients. Am J Emerg Med 18 (2000) 67-71
    • (2000) Am J Emerg Med , vol.18 , pp. 67-71
    • Corbett, S.W.1    White, P.D.2    Wittlake, W.A.3
  • 13
    • 4544294826 scopus 로고    scopus 로고
    • A patient education intervention does not improve satisfaction with emergency care
    • Sun B.C., Brinkley M., Morrissey J., Rice P., and Stair T. A patient education intervention does not improve satisfaction with emergency care. Ann Emerg Med 44 (2004) 378-383
    • (2004) Ann Emerg Med , vol.44 , pp. 378-383
    • Sun, B.C.1    Brinkley, M.2    Morrissey, J.3    Rice, P.4    Stair, T.5


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.