Customer satisfaction in the emergency department

Emergency Medicine Clinics of North America

Volumn 22, Issue 1, 2004, Pages 87-102

  Worthington, Kelly ^a  

^a InPhyNet Hospital Services   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CAREGIVER; EMERGENCY HEALTH SERVICE; EMERGENCY WARD; EXPERIENCE; FINANCIAL MANAGEMENT; HEALTH CARE; HEALTH CARE QUALITY; HUMAN; MALPRACTICE; PATIENT SATISFACTION; PRIORITY JOURNAL; REVIEW;

EID: 1542357302     PISSN: 07338627     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0733-8627(03)00121-4     Document Type: Review

References (9)

1. Press I. Patient satisfaction: de.ning, measuring, and improving the experience of care. ACHE Management Series. Chicago, IL: Health Administration Press; 2002.
2. Taylor M. Paying attention to the healthcare consumer. Modern Healthcare 1999. http://www.modernhealthcare.com.
3. Stieber S. How consumers perceive health care quality. Hospitals 1988;62(7):84.
4. VHA research series. Consumer demand for clinical quality: the giant awakens. Vol. 3. Irving, TX: VHA; 2000.
5. Sobel DS. Rethinking medicine: improving health outcomes with cost-effective psychosocial interventions. Psychosom Med 1995;57:234-44.
6. Edgman-Levitan S. Providing effective emotional support. In: Gerteis M, Edgman-Levitan S, Daley J, Delbanco TL, editors. Through the patient's eyes. San Francisco, CA: Jossey-Bass; 1993. p. 154-77.
7. Coffman C, Gonzalez-Molina G. Follow this path: how the world's greatest organizations drive growth by unleashing human potential. New York, NY: Warner Books; 2002.
8. Mayer T, Cates R. Are they patients or are they customers? Satisfact Mon 1998;2:1-5.
9. Allshouse KD. Treating patients as individuals. In: Gerteis M, Edgman-Levitan S, Daley J, Delbanco TL, editors. Through the patient's eyes. San Francisco, CA: Jossey-Bass; 1993. p. 19-44.