A customer satisfaction inventory model for supply chain integration

Expert Systems with Applications

Volumn 38, Issue 1, 2011, Pages 875-883

  Lam, C Y ^a   Ip, W H ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Simulation; Supply chain management

Indexed keywords

BEST FIT; CHAIN MANAGEMENT; CUSTOMER DEMANDS; CUSTOMER ORDERS; CUSTOMER RELATIONSHIP MANAGEMENT; CUSTOMER RELATIONSHIPS; CUSTOMER RETENTION; INVENTORY COSTS; INVENTORY LEVELS; INVENTORY MANAGEMENT; INVENTORY MODELS; MARKOV CHAIN; NET PROFITS; SIMULATION; SIMULATION AND ANALYSIS; SUPPLY-CHAIN INTEGRATION;

COMPUTER SIMULATION; COST BENEFIT ANALYSIS; INVENTORY CONTROL; MARKOV PROCESSES; OPTIMIZATION; PROFITABILITY; PUBLIC RELATIONS; SALES; SUPPLY CHAIN MANAGEMENT; SUPPLY CHAINS;

CUSTOMER SATISFACTION;

EID: 77956619025     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2010.07.063     Document Type: Article

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