Mutually captive audiences: Small talk and the genre of close-contact service encounters

Small Talk

Volumn , Issue , 2014, Pages 84-109

  McCarthy, Michael ^a  

^a UNIVERSITY OF NOTTINGHAM   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85135424953     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9781315838328-5     Document Type: Chapter

References (39)

1. Anderson, L. (1994) Accounting practices in service encounters in English and Italian. In H. Purschel, E. Bartsch, P. Franklin, U. Schmitz and S. Vandermeeren (eds) Intercultural Communication. Frankfurt: Peter Lang, 99-120.
2. Aston, G. (ed.) (1988) Negotiating Service: Studies in the Discourse of Bookshop Encounters.Bologna: Editrice CLUEB.
3. Aston, G. (1991) Cultural norms of conversational procedure in pedagogic perspective. In S. Stati, E. Weigand and F. Hundsnurscher (eds) Dialoganalyse III: Referate der 3. Arbeitstagung Bologna, 1990, I and II. Tübingen: Niemeyer, II: 341-51.
4. Bailey, B. (1997) Communication of respect in interethnic service encounters. Language in Society 26: 327-56.
5. Bakhtin, M. (1986) Speech Genres and Other Late Essays. C. Emerson andM. Holquist (eds). Austin: University of Texas Press.
6. Beinstein, J. (1975) Conversations in public places. Journal of Communication 25: 8595.
7. Brodine, R. (1991) Requesting and responding in Italian and English service encounters. In S. Stati, E. Weigand and F. Hundsnurscher (eds) Dialoganalyse III: Referate der 3. Arbeitstagung Bologna, 1990, I and II. Tübingen: Niemeyer, I: 293-305.
8. Carter, R. and McCarthy, M. J. (1997) Exploring Spoken English. Cambridge: Cambridge University Press.
9. Coates, J. (1997) The construction of a collaborative floor in women's friendly talk. In T. Givön (ed.) Conversation, Cognitive, Communicative and Social Perspectives. Amsterdam: John Benjamins, 55-89.
10. Coupland, J., Coupland, N. and Robinson, J. (1992) 'How are you?': negotiating phatic communion. Language in Society 21 (2): 207-30.
11. Coupland, N. (1983) Patterns of encounter management: further arguments for discourse variables. Language in Society 12: 459-76.
12. Duranti, A. (1983) Samoan speechmaking across social events: one genre in and out of a 'fono'. Language in Society 12: 1-22.
13. Gavioli, L. (1995) Turn-initial versus turn-final laughter: two techniques for initiating remedy in English/Italian bookshops service encounters. Discourse Processes 19 (3): 369-84.
14. George, S. (1990) Getting things done in Naples. Bologna: Editrice CLUEB.
15. Hasan, R. (1985) The structure of a text In M. A. K Halliday and R. Hasan Language, Context and Text: Aspects of Language in a Social-semiotic perspective. Oxford: Oxford University Press, 52-69.
16. Hasan, R. (1992) Speech genre, semiotic mediation and the development of higher mental functions. Language Sciences 14 (4): 489-528.
17. Herzog, D. (1996) The trouble with hairdressers. Representations 53: 21-43.
18. Hymes, D. (1972) Models of the interaction of language and social life. In J. Gumperz and D. Hymes (eds) Directions in Sociolinguistics: The Ethnography of Communication. New York: Rinehart and Winston, 35-71.
19. Iacobucci, C. (1990) Accounts, formulations and goal attainment strategies in service encounters. In K Tracy and N. Coupland (eds) Multiple Goals in Discourse. Clevedon: Multilingual Matters, 85-99.
20. King, S. and Sereno, K. (1984) Conversational appropriateness as a conversational imperative. The Quarterly Journal of Speech 70 (3): 264-73.
21. Komter, M. (1991) Conflict and Cooperation in Job Interviews: A Study of Talk, Tasks and Ideas. Amsterdam: John Benjamins.
22. Lamoureux, E. (1989) Rhetoric and conversation in service encounters. Research on Language and Social Interaction 22: 93-114.
23. Laver, J. (1975) Communicative functions of phatic communion. In A. Kendon, R. Harris and M. Key (eds) The Organization of Behaviour in Face-to-face Interaction. The Hague: Mouton, 215-38.
24. Lieverscheidt, E., Werlen, I., and Zimmermann, H. (1989) Salongsprache: Kommunikationen beim Coiffeur. In E. VVeigand and F. Hundsnurscher (eds) Dialoganalyse II: Referate der 2. Arbeitstagung Bochum, 1988, I and II. Tiibingen: Niemeyer, I: 361-80.
25. Lindenfeld, J. (1990) Speech and Sociability at French Urban Market Places. Amsterdam: John Benjamins.
26. McCarthy, M. J. (1998) Spoken Language and Applied Linguistics. Cambridge: Cambridge University Press.
27. Merritt, M. (1976) On questions following questions in service encounters. Language in Society 5: 315-57.
28. Mitchell, T. F. (1957) The language of buying and selling in Cyrenaica: a situational statement Hespris XLN: 31-71.
29. Ochs, E. (1996) Linguistic resources for socializing humanity. In J. Gumperz and S. Levinson (eds) Rethinking Linguistic Relativity. Cambridge: Cambridge University Press, 407-37.
30. Sarangi, S. (1996) Conflation of institutional and cultural stereotyping in Asian migrants' discourse. Discourse and Society 7 (3): 359-87.
31. Schiffrin, D. (1996) Narrative as self-portrait: sociolinguistic constructions ofidentity. Language in Society 25: 167-203.
32. Schneider, K. (1989) The art of talking about nothing. In E. Weigand and F. Hundsnurscher (eds) Dialoganalyse II: Referate der 2. Arbeitstagung Bochum, 1988, I and II. Tiibingen: Niemeyer, I: 437-49.
33. Swales, J. (1990) Genre Analysis. Cambridge: Cambridge University Press.
34. Tracy, K. and Coupland, N. (1990) (eds) Multiple Goals in Discourse. Clevedon: Multilingual Matters.
35. Ventola, E. (1983) Contrasting schematic structures in service encounters. Applied Linguistics 4: 242-58.
36. Ventola, E. (1987) The Structure of Social Interaction: A Systemic Approach to the Semiotics of Service Encounters. London: Frances Pinter.
37. Walter, B. (1988) The Jury Summation as Speech Genre. Amsterdam: John Benjamins.
38. Ylanne-McEwen, V. (1997) Relational processes within a transactional setting: An investigation of travel agency discourse. Unpublished PhD dissertation. University of Wales, Cardiff.
39. Zorzi Calò, D. (1991) Le procedure per l'accessibilità e per l'acceptibilità: un confronto fra l'italiano e l'inglese. In E. Weigand and F. Hundsnurscher (eds) Dialoganalyse II: Referate der 2. Arbeitstagung Bochum, 1988, I and II. Tübingen: Niemeyer, II: 401-10.