메뉴 건너뛰기




Volumn 22, Issue 3, 2010, Pages 40-65

Culturally compatible usability work: An interpretive case study on the relationship between usability work and its cultural context in software product development organizations

Author keywords

Interpretive case study; Organizational culture; Software development organization; Usability; Usability work

Indexed keywords

INTERPRETIVE CASE STUDY; ORGANIZATIONAL CULTURES; SOFTWARE DEVELOPMENT ORGANIZATIONS; USABILITY; USABILITY WORK;

EID: 77956272805     PISSN: 15462234     EISSN: 15465012     Source Type: Journal    
DOI: 10.4018/joeuc.2010070103     Document Type: Article
Times cited : (21)

References (98)
  • 1
    • 4444331456 scopus 로고    scopus 로고
    • An examination of the role of organizational enablers in business process reengineering and the impact of information technology
    • Ahadi, H. (2004). An Examination of the Role of Organizational Enablers in Business Process Reengineering and the Impact of Information Technology. Information Resources Management Journal, 17(4), 1-19.
    • (2004) Information Resources Management Journal , vol.17 , Issue.4 , pp. 1-19
    • Ahadi, H.1
  • 2
    • 0001380409 scopus 로고
    • The de-scription of technical objects
    • In Bijker, W., & Law, J. (Eds.)Cambridge, MA: The MIT Press
    • Akrich, M. (1992). The De-Scription of Technical Objects . In Bijker, W., & Law, J. (Eds.), Shaping Technology/Building Society. Studies in Sociotechnical Change (pp. 205-224). Cambridge, MA: The MIT Press.
    • (1992) Shaping Technology/Building Society. Studies in Sociotechnical Change , pp. 205-224
    • Akrich, M.1
  • 3
    • 84970737571 scopus 로고
    • On the popularity of organizational culture
    • doi:10.1177/000169939003300103
    • Alvesson, M. (1990). On the Popularity of Organizational Culture. Acta Sociologica, 33(1), 31-49. doi:10.1177/000169939003300103
    • (1990) Acta Sociologica , vol.33 , Issue.1 , pp. 31-49
    • Alvesson, M.1
  • 4
    • 77953908063 scopus 로고    scopus 로고
    • Procurer usability requirements: Negotiations in contract development
    • In O. Bertelsen, S. Bødker, & K. Kuutti (Eds.)New York: ACM Press
    • Artman, H. (2002). Procurer usability requirements: negotiations in contract development. In O. Bertelsen, S. Bødker, & K. Kuutti (Eds.), Proceedings of the second Nordic conference on Human-computer interaction (pp. 61-70). New York: ACM Press.
    • (2002) Proceedings Of The Second Nordic Conference On Human-Computer Interaction , pp. 61-70
    • Artman, H.1
  • 5
    • 84902435611 scopus 로고    scopus 로고
    • Transforming Society by Transforming Technology: The science and politics of participatory design
    • doi:10.1016/S0959-8022(00)00004-7
    • Asaro, P. (2000). Transforming Society by Transforming Technology: the science and politics of participatory design. Accounting Management and Information Technologies, 10(4), 257-290. doi:10.1016/S0959-8022(00)00004-7
    • (2000) Accounting Management and Information Technologies , vol.10 , Issue.4 , pp. 257-290
    • Asaro, P.1
  • 6
    • 0012100477 scopus 로고    scopus 로고
    • Ensuring success with usability engineering
    • doi:10.1145/255392.255395
    • Aucella, A. (1997). Ensuring Success with Usability Engineering. Interaction, 4(3), 19-22. doi:10.1145/255392.255395
    • (1997) Interaction , vol.4 , Issue.3 , pp. 19-22
    • Aucella, A.1
  • 7
    • 84948197780 scopus 로고
    • Information systems and anthropology: An anthropological perspective on IT and organizational culture
    • doi:10.1108/09593849510098262
    • Avison, D., & Myers, M. (1995). Information systems and anthropology: an anthropological perspective on IT and organizational culture. Information Technology & People, 8(3), 43-56. doi:10.1108/09593849510098262
    • (1995) Information Technology & People , vol.8 , Issue.3 , pp. 43-56
    • Avison, D.1    Myers, M.2
  • 8
    • 0001781217 scopus 로고
    • From human factors to human actors: The role of psychology and human-computer interaction studies in system design
    • In J. Greenbaum & M. Kyng (Eds.)Mahwah, NJ: New Jersey: Lawrence Erlbaum Associates
    • Bannon, L. (1991). From human factors to human actors: The role of psychology and human-computer interaction studies in system design. In J. Greenbaum & M. Kyng (Eds.), Design at Work. Cooperative Design of Computer Systems (pp. 25-44). Mahwah, NJ: New Jersey: Lawrence Erlbaum Associates.
    • (1991) Design at Work. Cooperative Design of Computer Systems , pp. 25-44
    • Bannon, L.1
  • 11
    • 4944242344 scopus 로고
    • Usability support inside and out
    • doi:10.1145/205350.205355
    • Bias, R., & Reitmeyer, P. (1995). Usability Support Inside and Out. Interaction, 2(2), 29-32. doi:10.1145/205350.205355
    • (1995) Interaction , vol.2 , Issue.2 , pp. 29-32
    • Bias, R.1    Reitmeyer, P.2
  • 12
    • 84976712308 scopus 로고
    • Starting from Scratch: Building a usability program at Union Pacific Railroad
    • doi:10.1145/225362.225366
    • Billingsley, P. (1995). Starting from Scratch: Building a Usability Program at Union Pacific Railroad. Interaction, 2(4), 27-30. doi:10.1145/225362.225366
    • (1995) Interaction , vol.2 , Issue.4 , pp. 27-30
    • Billingsley, P.1
  • 13
    • 0347883457 scopus 로고    scopus 로고
    • Pitching usability to your organization
    • doi:10.1145/267505.267510
    • Bloomer, S., & Croft, R. (1997). Pitching Usability to Your Organization. Interaction, 4(6), 18-26. doi:10.1145/267505.267510
    • (1997) Interaction , vol.4 , Issue.6 , pp. 18-26
    • Bloomer, S.1    Croft, R.2
  • 14
    • 85017318150 scopus 로고    scopus 로고
    • The design collaboratorium - A place for usability design
    • doi:10.1145/513665.513670
    • Bødker, S., & Buur, J. (2002). The Design Collaboratorium - a Place for Usability Design. ACM Transactions on Computer-Human Interaction, 9(2), 152-169. doi:10.1145/513665.513670
    • (2002) ACM Transactions on Computer-Human Interaction , vol.9 , Issue.2 , pp. 152-169
    • Bødker, S.1    Buur, J.2
  • 15
    • 33745171501 scopus 로고    scopus 로고
    • The lonesome cowboy: A study of the usability designer role in systems development
    • doi:10.1016/j.intcom.2005.10.003
    • Boivie, I., Gulliksen, J., & Göransson, B. (2006). The lonesome cowboy: a study of the usability designer role in systems development. Interacting with Computers, 18(4), 601-634. doi:10.1016/j. intcom.2005.10.003
    • (2006) Interacting with Computers , vol.18 , Issue.4 , pp. 601-634
    • Boivie, I.1    Gulliksen, J.2    Göransson, B.3
  • 16
    • 0012499002 scopus 로고    scopus 로고
    • Cooperative usability practices
    • doi:10.1145/301353.301438
    • Borgholm, T., & Madsen, K. (1999). Cooperative Usability Practices. Communications of the ACM, 42(5), 91-97. doi:10.1145/301353.301438
    • (1999) Communications of the ACM , vol.42 , Issue.5 , pp. 91-97
    • Borgholm, T.1    Madsen, K.2
  • 17
    • 0004133470 scopus 로고
    • Borofsky, R. (Ed.)New York: McGraw-Hill, Inc
    • Borofsky, R. (Ed.). (1994). Assessing Cultural Anthropology. New York: McGraw-Hill, Inc.
    • (1994) Assessing Cultural Anthropology
  • 18
    • 84970305832 scopus 로고
    • Managing understandings: Politics, symbolism, niche marketing and the quest for legitimacy in IT implementation
    • doi:10.1177/017084069501600602
    • Brown, A. (1995). Managing Understandings: Politics, Symbolism, Niche Marketing and the Quest for Legitimacy in IT Implementation. Organization Studies, 16(6), 951-969. doi:10.1177/017084069501600602
    • (1995) Organization Studies , vol.16 , Issue.6 , pp. 951-969
    • Brown, A.1
  • 20
    • 0035369874 scopus 로고    scopus 로고
    • The key role of organizational culture in a multi-system view of technology-driven change
    • doi:10.1016/S0268-4012(01)00013-5
    • Cabrera, A., Cabrera, E., & Barajas, S. (2001). The key role of organizational culture in a multi-system view of technology-driven change. International Journal of Information Management, 21(3), 245-261. doi:10.1016/S0268-4012(01)00013-5
    • (2001) International Journal of Information Management , vol.21 , Issue.3 , pp. 245-261
    • Cabrera, A.1    Cabrera, E.2    Barajas, S.3
  • 21
    • 0031515395 scopus 로고    scopus 로고
    • American hegemony in packaged software trade and the culture of software
    • doi:10.1080/019722497129322
    • Carmel, E. (1997). American Hegemony in Packaged Software Trade and the "Culture of Software". The Information Society, 13(1), 125-142. doi:10.1080/019722497129322
    • (1997) The Information Society , vol.13 , Issue.1 , pp. 125-142
    • Carmel, E.1
  • 22
    • 84986097866 scopus 로고    scopus 로고
    • Packaged software development teams: What makes them different
    • doi:10.1108/09593849810204503
    • Carmel, E., & Sawyer, S. (1998). Packaged software development teams: what makes them different? Information Technology & People, 11(1), 7-19. doi:10.1108/09593849810204503
    • (1998) Information Technology & People , vol.11 , Issue.1 , pp. 7-19
    • Carmel, E.1    Sawyer, S.2
  • 23
    • 0036704744 scopus 로고    scopus 로고
    • Driving usability into the public administration: The Italian experience
    • doi:10.1016/ S1071-5819(02)91014-1
    • Catarci, T., Matarazzo, G., & Raiss, G. (2002). Driving usability into the public administration: the Italian experience. International Journal of Human- Computer Studies, 57(2), 121-138. doi:10.1016/ S1071-5819(02)91014-1
    • (2002) International Journal of Human-Computer Studies , vol.57 , Issue.2 , pp. 121-138
    • Catarci, T.1    Matarazzo, G.2    Raiss, G.3
  • 24
    • 0028015503 scopus 로고
    • Computing at Work: Empowering Action By 'Low-level Users'
    • doi:10.1145/175222.175226
    • Clement, A. (1994). Computing at Work: Empowering Action By 'Low-level Users'. Communications of the ACM, 37(1), 52-63. doi:10.1145/175222.175226
    • (1994) Communications of the ACM , vol.37 , Issue.1 , pp. 52-63
    • Clement, A.1
  • 25
    • 0003871564 scopus 로고
    • Clifford, J., & Marcus, G. (Eds.).Berkeley, CA: University of California Press
    • Clifford, J., & Marcus, G. (Eds.). (1986). Writing culture: the poetics and politics of ethnography. Berkeley, CA: University of California Press.
    • (1986) Writing Culture: The Poetics And Politics Of Ethnography
  • 27
    • 0345065482 scopus 로고
    • Representing the users: Notes on the disciplinary rhetoric of humancomputer interaction
    • In Thomas, P. (Ed.)Cambridge, MA: Cambridge University Press
    • Cooper, C., & Bowers, J. (1995). Representing the users: Notes on the disciplinary rhetoric of humancomputer interaction . In Thomas, P. (Ed.), The Social and Interactional Dimensions of Human-Computer Interfaces (pp. 48-66). Cambridge, MA: Cambridge University Press.
    • (1995) The Social and Interactional Dimensions of Human-Computer Interfaces , pp. 48-66
    • Cooper, C.1    Bowers, J.2
  • 29
    • 0030287183 scopus 로고    scopus 로고
    • User involvement in the systems designs process - A practical guide for users
    • doi:10.1080/014492996120049
    • Damodaran, L. (1996). User involvement in the systems designs process - a practical guide for users. Behaviour & Information Technology, 15(16), 363-377. doi:10.1080/014492996120049
    • (1996) Behaviour & Information Technology , vol.15 , Issue.16 , pp. 363-377
    • Damodaran, L.1
  • 30
    • 55249087535 scopus 로고
    • Perceived usefulness, perceived ease of use, and user acceptance of information technology
    • doi:10.2307/249008
    • Davis, F. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. Management Information Systems Quarterly, 13(3), 319-340. doi:10.2307/249008
    • (1989) Management Information Systems Quarterly , vol.13 , Issue.3 , pp. 319-340
    • Davis, F.1
  • 31
    • 84986146018 scopus 로고    scopus 로고
    • Empowerment or enslavement? A case of processbased organizational change in Hong Kong
    • doi:10.1108/09593840210421516
    • Davison, R., & Martinsons, M. (2002). Empowerment or enslavement? A case of processbased organizational change in Hong Kong. Information Technology & People, 15(1), 42-59. doi:10.1108/09593840210421516
    • (2002) Information Technology & People , vol.15 , Issue.1 , pp. 42-59
    • Davison, R.1    Martinsons, M.2
  • 32
    • 0001387064 scopus 로고
    • Accounting and organizational cultures: A field study of the emergence of a new organizational reality
    • doi:10.1016/0361- 3682(91)90021-6
    • Dent, J. (1991). Accounting and Organizational Cultures: A Field Study of the Emergence of a New Organizational Reality. Accounting, Organizations and Society, 16(8), 705-732. doi:10.1016/0361- 3682(91)90021-6
    • (1991) Accounting, Organizations and Society , vol.16 , Issue.8 , pp. 705-732
    • Dent, J.1
  • 33
    • 0002503018 scopus 로고    scopus 로고
    • Introduction: The discipline and practice of qualitative research
    • In Denzin, N., & Lincoln, Y. (Eds.)(2nd ed.)Thousand Oaks, CA: Sage
    • Denzin, N., & Lincoln, Y. (2000). Introduction: The Discipline and Practice of Qualitative Research . In Denzin, N., & Lincoln, Y. (Eds.), Handbook of Qualitative Research (2nd ed., pp. 1-34). Thousand Oaks, CA: Sage.
    • (2000) Handbook of Qualitative Research , pp. 1-34
    • Denzin, N.1    Lincoln, Y.2
  • 34
    • 0001487226 scopus 로고    scopus 로고
    • Software stories: Three cultural perspectives on the organizational practices of software development
    • doi:10.1016/S0959-8022(99)00010-7
    • Dube, L., & Robey, D. (1999). Software Stories: Three Cultural Perspectives on the Organizational Practices of Software Development. Accounting Management and Information Technologies, 9(4), 223-259. doi:10.1016/S0959- 8022(99)00010-7
    • (1999) Accounting Management and Information Technologies , vol.9 , Issue.4 , pp. 223-259
    • Dube, L.1    Robey, D.2
  • 35
    • 0001073758 scopus 로고
    • Building theories from case study research
    • doi:10.2307/258557
    • Eisenhardt, K. (1989). Building Theories from Case Study Research. Academy of Management Review, 14(4), 532-550. doi:10.2307/258557
    • (1989) Academy of Management Review , vol.14 , Issue.4 , pp. 532-550
    • Eisenhardt, K.1
  • 36
    • 33745117896 scopus 로고    scopus 로고
    • Introducing usability into smaller organizations
    • doi:10.1145/264044.264047
    • Fellenz, C. (1997). Introducing Usability into Smaller Organizations. Interaction, 4(5), 29-33. doi:10.1145/264044.264047
    • (1997) Interaction , vol.4 , Issue.5 , pp. 29-33
    • Fellenz, C.1
  • 37
    • 0035400689 scopus 로고    scopus 로고
    • Exploring the relationship between total quality management and information systems development
    • doi:10.1016/S0378- 7206(00)00075-6
    • Fok, L., Fok, W., & Hartman, S. (2001). Exploring the relationship between total quality management and information systems development. Information & Management, 38(6), 355-371. doi:10.1016/S0378- 7206(00)00075-6
    • (2001) Information & Management , vol.38 , Issue.6 , pp. 355-371
    • Fok, L.1    Fok, W.2    Hartman, S.3
  • 38
    • 0003454023 scopus 로고
    • Fox, R. (Ed.)Santa Fe, NM: School of American Research Press
    • Fox, R. (Ed.). (1991). Recapturing Anthropology. Working in the Present. Santa Fe, NM: School of American Research Press.
    • (1991) Recapturing Anthropology. Working in the Present
  • 39
    • 24644466488 scopus 로고    scopus 로고
    • Information technology and culture: Merging fragmented and holistic perpectives of culture
    • doi:10.1016/j. infoandorg.2005.02.005
    • Gallivan, M., & Srite, M. (2005). Information Technology and Culture: Merging Fragmented and Holistic Perpectives of Culture. Information and Organization, 15(2), 295-338. doi:10.1016/j. infoandorg.2005.02.005
    • (2005) Information and Organization , vol.15 , Issue.2 , pp. 295-338
    • Gallivan, M.1    Srite, M.2
  • 41
    • 0003699807 scopus 로고
    • Greenbaum, J., & Kyng, M. (Eds.)Mahwah, NJ: Lawrence Erlbaum Associates
    • Greenbaum, J., & Kyng, M. (Eds.). (1991). Design at Work. Cooperative Design of Computer Systems. Mahwah, NJ: Lawrence Erlbaum Associates.
    • (1991) Design at Work. Cooperative Design of Computer Systems
  • 43
    • 0026140272 scopus 로고
    • Interactive systems: Bridging the gaps between developers and users
    • Grudin, J. (1991a). Interactive Systems: Bridging the Gaps between Developers and Users. IEEE Computer, 24(4), 59-69.
    • (1991) IEEE Computer , vol.24 , Issue.4 , pp. 59-69
    • Grudin, J.1
  • 44
    • 0026263173 scopus 로고
    • Systematic sources of suboptimal interface design in large product development organizations
    • doi:10.1207/s15327051hci0602-3
    • Grudin, J. (1991b). Systematic Sources of Suboptimal Interface Design in Large Product Development Organizations. Human-Computer Interaction, 6(2), 147-196. doi:10.1207/s15327051hci0602-3
    • (1991) Human-Computer Interaction , vol.6 , Issue.2 , pp. 147-196
    • Grudin, J.1
  • 45
    • 0242449963 scopus 로고    scopus 로고
    • Personas, participatory design and product development: An infrastructure of engagement
    • In T. Binder, J. Gregory, & I. Wagner (Eds.)Palo Alto, CA: CPSR
    • Grudin, J., & Pruitt, J. (2002). Personas, Participatory Design and Product Development: An Infrastructure of Engagement. In T. Binder, J. Gregory, & I. Wagner (Eds.), Proceedings of Participatory Design Conference (pp. 144-161). Palo Alto, CA: CPSR.
    • (2002) Proceedings of Participatory Design Conference , pp. 144-161
    • Grudin, J.1    Pruitt, J.2
  • 46
    • 33745160448 scopus 로고    scopus 로고
    • Usability professionals - current practices and future development
    • doi:10.1016/j.intcom.2005.10.005
    • Gulliksen, J., Boivie, I., & Göransson, B. (2006). Usability professionals - current practices and future development. Interacting with Computers, 18(4), 568-600. doi:10.1016/j.intcom.2005.10.005
    • (2006) Interacting with Computers , vol.18 , Issue.4 , pp. 568-600
    • Gulliksen, J.1    Boivie, I.2    Göransson, B.3
  • 47
    • 0041985137 scopus 로고    scopus 로고
    • Organizational culture and successful information technology implementation
    • Harper, G., & Utley, D. (2001). Organizational Culture and Successful Information Technology Implementation. Engineering Management Journal, 13(2), 11-15.
    • (2001) Engineering Management Journal , vol.13 , Issue.2 , pp. 11-15
    • Harper, G.1    Utley, D.2
  • 48
    • 85138742517 scopus 로고    scopus 로고
    • Practical and value compatibility: Their roles in the adoption, diffusion, and success of telecommuting
    • In P. De & J. DeGross (Eds.)Atlanta, GA: AIS.
    • Harrington, S., & Ruppel, C. (1999). Practical and value compatibility: their roles in the adoption, diffusion, and success of telecommuting. In P. De & J. DeGross (Eds.), Proceedings of the 20th International Conference of Information Systems (pp. 103-112). Atlanta, GA: AIS.
    • (1999) Proceedings of the 20th International Conference of Information Systems , pp. 103-112
    • Harrington, S.1    Ruppel, C.2
  • 49
    • 0024749290 scopus 로고
    • Four paradigms of information systems development
    • doi:10.1145/67933.67937
    • Hirschheim, R., & Klein, H. (1989). Four Paradigms of Information Systems Development. Communications of the ACM, 32(10), 1199-1216. doi:10.1145/67933.67937
    • (1989) Communications of the ACM , vol.32 , Issue.10 , pp. 1199-1216
    • Hirschheim, R.1    Klein, H.2
  • 50
    • 0029310421 scopus 로고
    • Creating products - Customer demand
    • doi:10.1145/203356.203370
    • Hutchings, A., & Knox, S. (1995). Creating Products - Customer Demand. Communications of the ACM, 38(5), 72-80. doi:10.1145/203356.203370
    • (1995) Communications of the ACM , vol.38 , Issue.5 , pp. 72-80
    • Hutchings, A.1    Knox, S.2
  • 51
    • 0030286609 scopus 로고    scopus 로고
    • Analyzing information systems development: A comparison and analysis of eight IS development approaches
    • doi:10.1016/ S0306-4379(96)00028-2
    • Iivari, J., & Hirschheim, R. (1996). Analyzing information systems development: a comparison and analysis of eight IS development approaches. Information Systems, 21(7), 551-575. doi:10.1016/ S0306-4379(96)00028-2
    • (1996) Information Systems , vol.21 , Issue.7 , pp. 551-575
    • Iivari, J.1    Hirschheim, R.2
  • 52
    • 33745174916 scopus 로고    scopus 로고
    • Representing the user' in software development - A cultural analysis of usability work in the product development context
    • doi:10.1016/j. intcom.2005.10.002
    • Iivari, N. (2006a). 'Representing the User' in Software Development - A Cultural Analysis of Usability Work in the Product Development Context. Interacting with Computers, 18(4), 635-664. doi:10.1016/j. intcom.2005.10.002
    • (2006) Interacting with Computers , vol.18 , Issue.4 , pp. 635-664
    • Iivari, N.1
  • 53
    • 34547159279 scopus 로고    scopus 로고
    • Understanding the Work of an HCI Practitioner
    • In A. Morch, K. Morgan, T. Bratteig, G. Ghosh, & D. Svanaes (Eds.)New York: ACM
    • Iivari, N. (2006b). Understanding the Work of an HCI Practitioner. In A. Morch, K. Morgan, T. Bratteig, G. Ghosh, & D. Svanaes (Eds.), Proceedings of fourth Nordic Conference on Human Computer Interaction (pp. 185-194). New York: ACM.
    • (2006) Proceedings of fourth Nordic Conference on Human Computer Interaction , pp. 185-194
    • Iivari, N.1
  • 54
    • 0003983768 scopus 로고    scopus 로고
    • International Standard ISO 13407.Geneva, Switzerland: International Organization for Standardization
    • International Standard ISO 13407. (1999). Humancentered design processes for interactive systems. Geneva, Switzerland: International Organization for Standardization.
    • (1999) Humancentered Design Processes For Interactive Systems
  • 56
    • 84986085537 scopus 로고    scopus 로고
    • More on myth, magic and metaphor. cultural insights into the management of information technology in organizations
    • doi:10.1108/09593849910267251
    • Kaarst-Brown, M., & Robey, D. (1999). More on Myth, Magic and Metaphor. Cultural Insights into the Management of Information Technology in Organizations. Information Technology & People, 12(2), 192-217. doi:10.1108/09593849910267251
    • (1999) Information Technology & People , vol.12 , Issue.2 , pp. 192-217
    • Kaarst-Brown, M.1    Robey, D.2
  • 57
    • 0035268670 scopus 로고    scopus 로고
    • Relating IT strategy and organizational culture: An empirical study of public sector units in India
    • doi:10.1016/S0963-8687(01)00038-5
    • Kanungo, S., Sadavarti, S., & Srinivas, Y. (2001). Relating IT strategy and organizational culture: An empirical study of public sector units in India. The Journal of Strategic Information Systems, 10(1), 29-57. doi:10.1016/S0963-8687(01)00038-5
    • (2001) The Journal of Strategic Information Systems , vol.10 , Issue.1 , pp. 29-57
    • Kanungo, S.1    Sadavarti, S.2    Srinivas, Y.3
  • 58
    • 0031185367 scopus 로고    scopus 로고
    • Evolving the scope of user-centered design
    • doi:10.1145/256175.256181
    • Karat, J. (1997). Evolving the Scope of User-Centered Design. Communications of the ACM, 40(7), 33-38. doi:10.1145/256175.256181
    • (1997) Communications of the ACM , vol.40 , Issue.7 , pp. 33-38
    • Karat, J.1
  • 60
    • 0029306416 scopus 로고
    • Customer-developer links in software development
    • doi:10.1145/203356.203363
    • Keil, M., & Carmel, E. (1995). Customer-Developer Links in Software Development. Communications of the ACM, 38(5), 33-44. doi:10.1145/203356.203363
    • (1995) Communications of the ACM , vol.38 , Issue.5 , pp. 33-44
    • Keil, M.1    Carmel, E.2
  • 61
    • 0001946339 scopus 로고    scopus 로고
    • A Set of principles for conducting and evaluating interpretive field studies in information systems
    • doi:10.2307/249410
    • Klein, H., & Myers, M. (1999). A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems. Management Information Systems Quarterly, 23(1), 67-94. doi:10.2307/249410
    • (1999) Management Information Systems Quarterly , vol.23 , Issue.1 , pp. 67-94
    • Klein, H.1    Myers, M.2
  • 63
    • 0037273087 scopus 로고    scopus 로고
    • User involvement: A review of the benefits and challenges
    • doi:10.1080/01449290301782
    • Kujala, S. (2003). User involvement: a review of the benefits and challenges. Behaviour & Information Technology, 22(1), 1-16. doi:10.1080/01449290301782
    • (2003) Behaviour & Information Technology , vol.22 , Issue.1 , pp. 1-16
    • Kujala, S.1
  • 64
    • 56549102848 scopus 로고    scopus 로고
    • Effective user involvement in product development by improving the analysis of user needs
    • doi:10.1080/01449290601111051
    • Kujala, S. (2007). Effective user involvement in product development by improving the analysis of user needs. Behaviour & Information Technology, 27(6), 457-473. doi:10.1080/01449290601111051
    • (2007) Behaviour & Information Technology , vol.27 , Issue.6 , pp. 457-473
    • Kujala, S.1
  • 65
    • 0028060702 scopus 로고
    • Scandinavian design: Users in product development
    • In B. Adelson, S. Dumais, & J. Olson (Eds.)New York: ACM
    • Kyng, M. (1994). Scandinavian Design: Users in Product Development. In B. Adelson, S. Dumais, & J. Olson (Eds.), Proceedings of the Conference on Human Factors in Computing Systems (pp. 3-9). New York: ACM.
    • (1994) Proceedings of the Conference on Human Factors in Computing Systems , pp. 3-9
    • Kyng, M.1
  • 66
    • 0001937008 scopus 로고    scopus 로고
    • Users and computers: A contextual approach to design of computer artifacts
    • Kyng, M. (1998). Users and computers: A contextual approach to design of computer artifacts. Scandinavian Journal of Information Systems, 10(1-2), 7-44.
    • (1998) Scandinavian Journal of Information Systems , vol.10 , Issue.1-2 , pp. 7-44
    • Kyng, M.1
  • 68
    • 33846010136 scopus 로고    scopus 로고
    • A review of culture in information systems research: Towards a theory of IT-culture conflict
    • Leidner, D., & Kayworth, T. (2006). A Review of Culture in Information Systems Research: Towards a Theory of IT-Culture Conflict. Management Information Systems Quarterly, 30(2), 357-399.
    • (2006) Management Information Systems Quarterly , vol.30 , Issue.2 , pp. 357-399
    • Leidner, D.1    Kayworth, T.2
  • 70
    • 33749667926 scopus 로고    scopus 로고
    • Participation in development and implementation - Updating an old, tired concept for today's is contexts
    • Markus, M., & Mao, Y. (2004). Participation in Development and Implementation - Updating an Old, Tired Concept for Today's IS Contexts. Journal of the Association for Information Systems, 5(11-12), 514-544.
    • (2004) Journal of the Association for Information Systems , vol.5 , Issue.11-12 , pp. 514-544
    • Markus, M.1    Mao, Y.2
  • 71
    • 33645664725 scopus 로고    scopus 로고
    • Strategic development of usability engineering function
    • doi:10.1145/312683.312706
    • Mayhew, D. (1999a). Strategic Development of Usability Engineering Function. Interaction, 6(5), 27-34. doi:10.1145/312683.312706
    • (1999) Interaction , vol.6 , Issue.5 , pp. 27-34
    • Mayhew, D.1
  • 73
    • 0037480824 scopus 로고    scopus 로고
    • Design as a minority discipline in a software company: Toward requirements for a community of practice
    • In [CHI Letters]
    • Muller, M., & Carey, K. (2002). Design as a Minority Discipline in a Software Company: Toward Requirements for a Community of Practice. In [CHI Letters]. Proceedings of the Conference on Human Factors in Computing Systems, 4(1), 383-390.
    • (2002) Proceedings of the Conference on Human Factors in Computing Systems , vol.4 , Issue.1 , pp. 383-390
    • Muller, M.1    Carey, K.2
  • 75
    • 85015903612 scopus 로고    scopus 로고
    • Designing in the Dark: The changing user-developer relationship in information systems development
    • In J. DeGross & K. Kumar (Eds.)Atlanta, GA: AIS
    • Nandhakumar, J., & Jones, M. (1997). Designing in the Dark: the Changing User-Developer Relationship in Information Systems Development. In J. DeGross & K. Kumar (Eds.), Proceedings of the 18th International Conference of Information Systems (pp. 75-86). Atlanta, GA: AIS.
    • (1997) Proceedings of the 18th International Conference of Information Systems , pp. 75-86
    • Nandhakumar, J.1    Jones, M.2
  • 77
    • 0004284157 scopus 로고
    • Nielsen, J., & Mack, R. (Eds.)New York: John Wiley & Sons
    • Nielsen, J., & Mack, R. (Eds.). (1994). Usability inspection methods. New York: John Wiley & Sons.
    • (1994) Usability Inspection Methods
  • 78
    • 0003485201 scopus 로고    scopus 로고
    • Ortner, S. (Ed.)Geertz and Beyond. Berkeley, CA: University of California Press
    • Ortner, S. (Ed.). (1999). The Fate of Culture. Geertz and Beyond. Berkeley, CA: University of California Press.
    • (1999) The Fate of Culture
  • 79
    • 0022229923 scopus 로고
    • Organizational culture
    • doi:10.1146/annurev.so.11.080185.002325
    • Ouchi, W., & Wilkins, A. (1985). Organizational Culture. Annual Review of Sociology, 11, 457-483. doi:10.1146/annurev.so.11.080185.002325
    • (1985) Annual Review of Sociology , vol.11 , pp. 457-483
    • Ouchi, W.1    Wilkins, A.2
  • 80
    • 0001002523 scopus 로고
    • Presumed versus actual organizational culture: Managerial implications for implementation of information systems
    • doi:10.1093/comjnl/36.2.143
    • Pliskin, N., Romm, T., Lee, A., & Weber, Y. (1993). Presumed Versus Actual Organizational Culture: Managerial Implications for Implementation of Information Systems. The Computer Journal, 36(2), 1-10. doi:10.1093/comjnl/36.2. 143
    • (1993) The Computer Journal , vol.36 , Issue.2 , pp. 1-10
    • Pliskin, N.1    Romm, T.2    Lee, A.3    Weber, Y.4
  • 81
    • 70049094095 scopus 로고
    • Organizational obstacles to interface design and development: Two participant - observer studies
    • doi:10.1145/174630.174633
    • Poltrock, S., & Grudin, J. (1994). Organizational Obstacles to Interface Design and Development: Two Participant - Observer Studies. ACM Transactions on Computer-Human Interaction, 1(1), 52-80. doi:10.1145/174630. 174633
    • (1994) ACM Transactions on Computer-Human Interaction , vol.1 , Issue.1 , pp. 52-80
    • Poltrock, S.1    Grudin, J.2
  • 82
    • 0345968953 scopus 로고
    • Cultural analysis of the organizational consequences of information technology
    • doi:10.1016/0959- 8022(94)90011-6
    • Robey, D., & Azevedo, A. (1994). Cultural Analysis of the Organizational Consequences of Information Technology. Accounting . Management & Information Technology, 4(1), 23-37. doi:10.1016/0959- 8022(94)90011-6
    • (1994) Accounting, Management & Information Technology , vol.4 , Issue.1 , pp. 23-37
    • Robey, D.1    Azevedo, A.2
  • 86
    • 0035277291 scopus 로고    scopus 로고
    • Sharing knowledge through intranets: A study of organizational culture and intranet implementation
    • doi:10.1109/47.911131
    • Ruppel, C., & Harrington, S. (2001). Sharing Knowledge through Intranets: A Study of Organizational Culture and Intranet Implementation. IEEE Transactions on Professional Communication, 44(1), 37-52. doi:10.1109/47.911131
    • (2001) IEEE Transactions on Professional Communication , vol.44 , Issue.1 , pp. 37-52
    • Ruppel, C.1    Harrington, S.2
  • 88
    • 0001025816 scopus 로고    scopus 로고
    • Three epistemological stances for qualitative inquiry: Interpretivism, hermeneutics, and social constructionism
    • In Denzin, N., & Lincoln, Y. (Eds.)(2nd ed.). Thousand Oaks, CA: Sage Publications Inc.
    • Schwandt, T. (2000). Three Epistemological Stances for Qualitative Inquiry: Interpretivism, Hermeneutics, and Social Constructionism . In Denzin, N., & Lincoln, Y. (Eds.), Handbook of Qualitative Research (2nd ed., pp. 189-214). Thousand Oaks, CA: Sage Publications Inc.
    • (2000) Handbook of Qualitative Research , pp. 189-214
    • Schwandt, T.1
  • 89
    • 0000472274 scopus 로고
    • Concepts of culture and organizational analysis
    • doi:10.2307/2392246
    • Smircich, L. (1983). Concepts of Culture and Organizational Analysis. Administrative Science Quarterly, 28(3), 339-358. doi:10.2307/2392246
    • (1983) Administrative Science Quarterly , vol.28 , Issue.3 , pp. 339-358
    • Smircich, L.1
  • 90
    • 0038303608 scopus 로고    scopus 로고
    • A scandinavian challenge, a US response: Methodological assumptions in scandinavian and us prototyping approaches
    • New York: ACM
    • Spinuzzi, C. (2002). A Scandinavian Challenge, a US Response: Methodological Assumptions in Scandinavian and US Prototyping Approaches. In Proceedings of the 20th annual international conference on Computer documentation (pp. 208-215). New York: ACM.
    • (2002) Proceedings Of The 20Th Annual International Conference On Computer Documentation , pp. 208-215
    • Spinuzzi, C.1
  • 91
    • 84976862685 scopus 로고
    • Making work visible
    • doi:10.1145/223248.223263
    • Suchman, L. (1995). Making Work Visible. Communications of the ACM, 38(9), 56-64. doi:10.1145/223248.223263
    • (1995) Communications of the ACM , vol.38 , Issue.9 , pp. 56-64
    • Suchman, L.1
  • 92
    • 23444453630 scopus 로고    scopus 로고
    • Located accountabilities in technology production
    • Suchman, L. (2002). Located accountabilities in technology production . Scandinavian Journal of Information Systems, 14(2), 91-105.
    • (2002) Scandinavian Journal of Information Systems , vol.14 , Issue.2 , pp. 91-105
    • Suchman, L.1
  • 93
    • 33745151719 scopus 로고    scopus 로고
    • Human factors: Does your management hear you
    • doi:10.1145/268986.268989
    • Tudor, L. (1998). Human Factors: Does Your Management Hear You? Interaction, 5(1), 16-24. doi:10.1145/268986.268989
    • (1998) Interaction , vol.5 , Issue.1 , pp. 16-24
    • Tudor, L.1
  • 94
    • 0000376580 scopus 로고
    • Occupational communities: Culture and control in organizations
    • In Staw, B., & Cummings, L. (Eds.)Greenwich, CT: JAI Press
    • van Maanen, J., & Barley, S. (1984). Occupational communities: Culture and control in Organizations . In Staw, B., & Cummings, L. (Eds.), Research in Organizational Behavior 6 (pp. 287-365). Greenwich, CT: JAI Press.
    • (1984) Research in Organizational Behavior 6 , pp. 287-365
    • Van Maanen, J.1    Barley, S.2
  • 96
    • 84974872728 scopus 로고
    • Interpretive case studies in IS research: Nature and method
    • doi:10.1057/ejis.1995.9
    • Walsham, G. (1995). Interpretive case studies in IS research: nature and method. European Journal of Information Systems, 4(2), 74-81. doi:10.1057/ ejis.1995.9
    • (1995) European Journal of Information Systems , vol.4 , Issue.2 , pp. 74-81
    • Walsham, G.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.