메뉴 건너뛰기




Volumn 18, Issue 4, 2006, Pages 568-600

Usability professionals-current practices and future development

Author keywords

Design; Organisation; Practice; Profession; Role; Software development; Usability; User centred design

Indexed keywords

BEHAVIORAL RESEARCH; HUMAN COMPUTER INTERACTION; PRODUCT DESIGN; PRODUCT DEVELOPMENT; PROFESSIONAL ASPECTS; PROJECT MANAGEMENT; SOFTWARE ENGINEERING; USABILITY ENGINEERING;

EID: 33745160448     PISSN: 09535438     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.intcom.2005.10.005     Document Type: Article
Times cited : (82)

References (89)
  • 1
    • 33745168215 scopus 로고    scopus 로고
    • Åborg, C., 2002. How does IT feel @ work-and how to make IT better. PhD Thesis, Uppsala University, Sweden.
  • 2
    • 33745154775 scopus 로고    scopus 로고
    • ACM Special Interest Group on Computer-Human Interaction (SIGCHI) Curriculum Development Group, 1992. Technical Report. ACM, New York.
  • 3
    • 33745166210 scopus 로고    scopus 로고
    • Agile Alliance, Manifesto for Agile Software Development, 2001. Available: http://www.agilealliance.org.
  • 4
    • 77953047660 scopus 로고    scopus 로고
    • Atwood, M.E., McCain, K.W., Williams, J.C., 2002. How does the design community think about design? In: Proceedings of DIS2002, London, 2002, pp. 125-132.
  • 5
    • 0001781217 scopus 로고
    • From human factors to human actors: the role of psychology and human-computer interacting studies in systems design
    • Greenbaum J., and Kyng M. (Eds), Lawrence Erlbaum Associates, Hillsdale
    • Bannon L.J. From human factors to human actors: the role of psychology and human-computer interacting studies in systems design. In: Greenbaum J., and Kyng M. (Eds). Design at Work: Cooperative Design of Computer Systems (1991), Lawrence Erlbaum Associates, Hillsdale 25-44
    • (1991) Design at Work: Cooperative Design of Computer Systems , pp. 25-44
    • Bannon, L.J.1
  • 6
    • 0000474330 scopus 로고
    • The contradictory structure of systems development methodologies: deconsturcting the IS-user relationship in information engineering
    • Beath C.M., and Orlikowski W.J. The contradictory structure of systems development methodologies: deconsturcting the IS-user relationship in information engineering. Information Systems Research 5 4 (1994) 350-377
    • (1994) Information Systems Research , vol.5 , Issue.4 , pp. 350-377
    • Beath, C.M.1    Orlikowski, W.J.2
  • 7
    • 33745129994 scopus 로고    scopus 로고
    • Bevan, N., 2003. Accreditation of usability professionals. In: Proceedings of HCI International, vol. 1, Lawrence Erlbaum, pp. 429-433.
  • 8
    • 33745157466 scopus 로고    scopus 로고
    • Bevan, N., Earthy, J., Jarrett, C., 2002. Building the usability professionals certification scheme: where next? In: Proceedings of the 1st European Usability Professionals Conference, September 2002. British Computer Society.
  • 11
    • 0031631910 scopus 로고    scopus 로고
    • Understanding representation in design
    • Bødker S. Understanding representation in design. Human-Computer Interaction 13 (1998) 107-125
    • (1998) Human-Computer Interaction , vol.13 , pp. 107-125
    • Bødker, S.1
  • 12
    • 33745126226 scopus 로고    scopus 로고
    • Boivie, I., 2003. Usability and Users', Health Issues in Systems Development. IT Licentiate Theses 2003-003. Uppsala University, Uppsala, 2003.
  • 13
    • 0042029534 scopus 로고    scopus 로고
    • Why usability gets lost or usability in in-house software development
    • Boivie I., Åborg C., Persson J., and Löfberg M. Why usability gets lost or usability in in-house software development. Interacting with Computers 15 (2003) 623-639
    • (2003) Interacting with Computers , vol.15 , pp. 623-639
    • Boivie, I.1    Åborg, C.2    Persson, J.3    Löfberg, M.4
  • 14
    • 33745117215 scopus 로고    scopus 로고
    • Boivie, I., Gulliksen, J., Göransson, B., (in this issue) The lonesome cowboy-A study of the usability designer role in systems development. Interacting with Computers?.
  • 15
    • 1642398627 scopus 로고    scopus 로고
    • Communication and co-ordination practices in software engineering projects
    • Chesney I.R., and Gallagher S. Communication and co-ordination practices in software engineering projects. Information and Software Technology 46 (2004) 473-489
    • (2004) Information and Software Technology , vol.46 , pp. 473-489
    • Chesney, I.R.1    Gallagher, S.2
  • 16
    • 1842653460 scopus 로고    scopus 로고
    • Cambridge University Press, Cambridge
    • Clark H.H. Using Language (1996), Cambridge University Press, Cambridge
    • (1996) Using Language
    • Clark, H.H.1
  • 21
    • 0036496397 scopus 로고    scopus 로고
    • Usage-centered engineering for web applications
    • Constantine L.L., and Lockwood L.A.D. Usage-centered engineering for web applications. IEEE Software 19 2 (2002) 42-50
    • (2002) IEEE Software , vol.19 , Issue.2 , pp. 42-50
    • Constantine, L.L.1    Lockwood, L.A.D.2
  • 23
    • 0024105910 scopus 로고
    • A field study of the software design process for large systems
    • Curtis B., Krasner H., and Iscoe N. A field study of the software design process for large systems. Communications of the ACM 31 11 (1988) 1268-1287
    • (1988) Communications of the ACM , vol.31 , Issue.11 , pp. 1268-1287
    • Curtis, B.1    Krasner, H.2    Iscoe, N.3
  • 24
    • 33745122145 scopus 로고    scopus 로고
    • Diaper, D., in this issue. Tasks For and Tasks In Human-Computer Interaction. Interacting with Computers, 16.
  • 25
    • 38249014810 scopus 로고
    • Task analysis and systems analysis for software engineering
    • Diaper D., and Addison M. Task analysis and systems analysis for software engineering. Interacting with Computers 4 1 (1992) 124-139
    • (1992) Interacting with Computers , vol.4 , Issue.1 , pp. 124-139
    • Diaper, D.1    Addison, M.2
  • 26
    • 0035107792 scopus 로고    scopus 로고
    • Usability and the bottom line
    • January/February 2001
    • Donahue G.M. Usability and the bottom line. IEE Software (2001) 31-37 January/February 2001
    • (2001) IEE Software , pp. 31-37
    • Donahue, G.M.1
  • 28
    • 0038037322 scopus 로고    scopus 로고
    • Fällman, D., 2003. Design-oriented human-computer interaction. In: Proceedings of CHI, 5(1), 2003, pp. 225-232.
  • 29
    • 0013177173 scopus 로고    scopus 로고
    • Usability Engineering
    • ISBN 0-333-77321-7
    • Faulkner X. Usability Engineering. Palgrave (2000) ISBN 0-333-77321-7
    • (2000) Palgrave
    • Faulkner, X.1
  • 31
    • 33745137387 scopus 로고    scopus 로고
    • Fishman, Daniel, B. (1999). The case for Pragmatic Psychology. New York University Press. New York, the US.
  • 33
    • 0012651924 scopus 로고    scopus 로고
    • How to design usable systems
    • Helander M., and Prabhu T.K. (Eds), Elsevier., Amsterdam Second revision
    • Gould J.D., Boies S.J., and Ukelson J. How to design usable systems. In: Helander M., and Prabhu T.K. (Eds). Handbook of Human-Computer Interaction (1997), Elsevier., Amsterdam 231-254 Second revision
    • (1997) Handbook of Human-Computer Interaction , pp. 231-254
    • Gould, J.D.1    Boies, S.J.2    Ukelson, J.3
  • 34
    • 33745131009 scopus 로고    scopus 로고
    • Göransson and Sandbäck, 1999. Usability designers improve the user-centred design process. In: Brewser, S., Cawsey, A., Cockton, G. (Eds.), Human-Computer Interaction - INTERACT '99, vol. II. Edinburg press, Edinburg.
  • 35
    • 14344264054 scopus 로고    scopus 로고
    • The usability design process - integrating user-centered systems design in the software development process
    • Göransson B., Gulliksen J., and Boivie I. The usability design process - integrating user-centered systems design in the software development process. Software Process Improvement and Practice 8 2 (2003) 111-131
    • (2003) Software Process Improvement and Practice , vol.8 , Issue.2 , pp. 111-131
    • Göransson, B.1    Gulliksen, J.2    Boivie, I.3
  • 37
    • 0040192939 scopus 로고
    • The head and the heart: using gender analysis to study the social construction of computer systems
    • Greenbaum J. The head and the heart: using gender analysis to study the social construction of computer systems. Computers &Society 20 2 (1990) 9-16
    • (1990) Computers &Society , vol.20 , Issue.2 , pp. 9-16
    • Greenbaum, J.1
  • 38
    • 33745168214 scopus 로고    scopus 로고
    • Greenbaum, J., Kyng, M. (Eds.), 1991. Design at Work: Cooperative Design of Computer Systems. Lawrence Erlbaum Associates, Hillside.
  • 39
    • 0026140272 scopus 로고
    • A Interactive systems: bridging the gaps between developers and users
    • Grudin J. A Interactive systems: bridging the gaps between developers and users. IEEE Computer 24 4 (1991) 59-69
    • (1991) IEEE Computer , vol.24 , Issue.4 , pp. 59-69
    • Grudin, J.1
  • 40
    • 0003082714 scopus 로고
    • Obstacles to user involvement in software product development, with implications for CSCW
    • Grudin J. Obstacles to user involvement in software product development, with implications for CSCW. International Journal of Man-Machine Studies 34 (1991) 435-452
    • (1991) International Journal of Man-Machine Studies , vol.34 , pp. 435-452
    • Grudin, J.1
  • 43
    • 33745148581 scopus 로고    scopus 로고
    • Gunther, R., Janis, J., Butler, S., 2004. The UCD Decision Matrix: How, When, and Where to Sell User-Centered Design into the Development Cycle. Available: http://www.ovostudios.com/upa2001/, (accessed on January 27, 2004).
  • 45
    • 33745141838 scopus 로고    scopus 로고
    • Human Factors International, HFI Certified Usability Analyst™, 2004, Available:http://www.humanfactors.com/training/certification.asp(accessed on July 7, 2004).
  • 46
    • 33745129993 scopus 로고    scopus 로고
    • ISO/IS 9241-10, 1996. Ergonomic Requirements for Office Work with Visual Display Terminals-Part 10. Dialogue Principles. International Organization for Standardization. Geneva.
  • 47
    • 33745124293 scopus 로고    scopus 로고
    • ISO/IS 9241-11, 1998. Ergonomic Requirements for Office Work with Visual Display Terminals-Part 11. International Organization for Standardization, Geneva.
  • 48
    • 33745150676 scopus 로고    scopus 로고
    • ISO/IS 13407, 1999. Human-centred Design Processes for Interactive Systems. International Organization for Standardization, Geneva.
  • 49
    • 33745123254 scopus 로고    scopus 로고
    • ISO/TR 18529, 2000. Ergonomics of Human-system Interaction-Human-centred Lifecycle Process Description. International Organization for Standardization, Geneva.
  • 51
    • 84864336646 scopus 로고    scopus 로고
    • Surveying the solitudes: an investigation into the relationships between human computer interaction and software engineering in practice
    • Seffah A., Gulliksen J., and Desmarais M. (Eds), Springer, Berlin
    • Jerome B., and Kazman R. Surveying the solitudes: an investigation into the relationships between human computer interaction and software engineering in practice. In: Seffah A., Gulliksen J., and Desmarais M. (Eds). Human Centered Software Engineering-Integrating Usability in the systems development process (2005), Springer, Berlin
    • (2005) Human Centered Software Engineering-Integrating Usability in the systems development process
    • Jerome, B.1    Kazman, R.2
  • 53
    • 0002130852 scopus 로고    scopus 로고
    • User centered design: quality or quackery?
    • Karat J. User centered design: quality or quackery?. Interactions (1996)
    • (1996) Interactions
    • Karat, J.1
  • 54
    • 33745171733 scopus 로고    scopus 로고
    • Katzeff, C., & Svärd, P.O., 1996. In search of key factors for usability maturity. Proc. of HCI '96.
  • 55
    • 0025628473 scopus 로고
    • A research agenda for the nineties in human-computer interaction
    • Lewis C.H. A research agenda for the nineties in human-computer interaction. Human Computer Interaction 5 (1990) 125-143
    • (1990) Human Computer Interaction , vol.5 , pp. 125-143
    • Lewis, C.H.1
  • 56
    • 33745158172 scopus 로고    scopus 로고
    • Deconstructing silos: the business value of usability in the 21st Century
    • Hammond J., Gross T., and Wesson J. (Eds), Kluwer Academic, Dordrecht
    • Lindegaard G. Deconstructing silos: the business value of usability in the 21st Century. In: Hammond J., Gross T., and Wesson J. (Eds). Usability Gaining a Competitive Edge. IFIP 17th World Computer Congress 2002 (2002), Kluwer Academic, Dordrecht 3-20
    • (2002) Usability Gaining a Competitive Edge. IFIP 17th World Computer Congress 2002 , pp. 3-20
    • Lindegaard, G.1
  • 58
    • 0004878068 scopus 로고    scopus 로고
    • Design methodology and design practice
    • Löwgren J., and Stolterman E. Design methodology and design practice. Interact (1999) 13-20
    • (1999) Interact , pp. 13-20
    • Löwgren, J.1    Stolterman, E.2
  • 59
    • 33745172066 scopus 로고    scopus 로고
    • Markensten, E., Artman, H., 2004. Procuring usable systems using personas. Proceedings of NordiCHI'04. Tampere.
  • 61
    • 14344257819 scopus 로고    scopus 로고
    • Usability gaining a competitive edge
    • Hammond J., Gross T., and Wesson J. (Eds), Kluwer Academic, Dordrecht
    • McCoy T. Usability gaining a competitive edge. In: Hammond J., Gross T., and Wesson J. (Eds). IFIP 17th World Computer Congress 2002 (2002), Kluwer Academic, Dordrecht 283-294
    • (2002) IFIP 17th World Computer Congress 2002 , pp. 283-294
    • McCoy, T.1
  • 62
    • 33745155703 scopus 로고    scopus 로고
    • Laid-off usability engineer, or why we don't get no respect
    • Meads J. Laid-off usability engineer, or why we don't get no respect. Interactions (2002) 13-16
    • (2002) Interactions , pp. 13-16
    • Meads, J.1
  • 63
    • 33745135016 scopus 로고    scopus 로고
    • Miles, M.B. & Huberman, A.M. (1994). Qualitative Data Analysis. Stage Publications, Inc. Thousand Oaks, CA, the US.
  • 64
    • 0037480824 scopus 로고    scopus 로고
    • Muller, M.J., Carey, K., 2002. Design as a minority discipline in a software company: toward requirements for a community of practice. In: Proceedings of CHI 2002. ACM Press.
  • 66
    • 33745175811 scopus 로고    scopus 로고
    • Nielsen, J., 2003. Return on Investment for Usability, Jakob Nielsen's Alertbox, January 7.
  • 67
    • 0002292167 scopus 로고
    • Cognitive engineering
    • Norman D.A., and Draper S.W. (Eds), Lawrence Erlbaum, Hillsdale
    • Norman D.A. Cognitive engineering. In: Norman D.A., and Draper S.W. (Eds). User Centered Systems Design (1986), Lawrence Erlbaum, Hillsdale
    • (1986) User Centered Systems Design
    • Norman, D.A.1
  • 68
    • 33745180462 scopus 로고    scopus 로고
    • Norman, D.A., 1999. Organisational Limits to HCI. Interview session. Donald Norman and Janice Rohn interviewed by Richard Anderson. In: Proceedings of CHI '99, Pittsburgh.
  • 70
    • 57249090962 scopus 로고
    • The Art of the Obvious. Automatically processed components of the task of reading frequently used documents. Implications for task analysis and interface design
    • Baursefeld J.P., Bennett J., and Lynch G. (Eds), Association of Computing Machinery, New York
    • Nygren E., Lind M., Johnson M., and Sandblad B. The Art of the Obvious. Automatically processed components of the task of reading frequently used documents. Implications for task analysis and interface design. In: Baursefeld J.P., Bennett J., and Lynch G. (Eds). Striking a Balance: Human Factors in Computing Systems: CHI 92 Proceedings (1992), Association of Computing Machinery, New York 235-239
    • (1992) Striking a Balance: Human Factors in Computing Systems: CHI 92 Proceedings , pp. 235-239
    • Nygren, E.1    Lind, M.2    Johnson, M.3    Sandblad, B.4
  • 71
    • 33745132077 scopus 로고    scopus 로고
    • Öhman Persson, J., 2004. The Obvious & the Essential -Interpreting Software Development and Organizational Change. Acta Universitatis Uppsaliensis. Uppsala Dissertations from the Faculty of Science and technology 57.
  • 72
    • 70049094095 scopus 로고
    • Organizational obstacles to interface design and development:two participant observer studies
    • Poltrock S.E., and Grudin J. Organizational obstacles to interface design and development:two participant observer studies. ACM Transactions on Computer-Human Interaction 1 1 (1994) 52-80
    • (1994) ACM Transactions on Computer-Human Interaction , vol.1 , Issue.1 , pp. 52-80
    • Poltrock, S.E.1    Grudin, J.2
  • 73
    • 33745129316 scopus 로고    scopus 로고
    • Rational Software Corporation, Rational Unified Process, 2003, On-line version 2003.06.00.65.
  • 74
    • 27644442216 scopus 로고
    • UPA and CHI Surveys on usability processes
    • Rauch T., and Wilson T. UPA and CHI Surveys on usability processes. SIGCHI Bulletin 27 3 (1995) 23-25
    • (1995) SIGCHI Bulletin , vol.27 , Issue.3 , pp. 23-25
    • Rauch, T.1    Wilson, T.2
  • 75
    • 0033686898 scopus 로고    scopus 로고
    • Rosenbaum, S., Rohn, J.A., Humburg, J., 2000. A toolkit for strategic usability: results from workshops, panels, and surveys. In: Proceedings of ACM CHI 2000 Conference on Human Factors in Computing Systems, vol.1, pp. 337-344.
  • 77
    • 84969375638 scopus 로고
    • Transforming work: collaboration, learning and design
    • Sachs P. Transforming work: collaboration, learning and design. Transactions of the ACM 38 9 (1995) 36-44
    • (1995) Transactions of the ACM , vol.38 , Issue.9 , pp. 36-44
    • Sachs, P.1
  • 78
    • 0003129774 scopus 로고
    • The concept of usability
    • Bennett J., Case D., Sandelin J., and Smith M. (Eds), Prentice-Hall, Englewood Cliffs
    • Schackel B. The concept of usability. In: Bennett J., Case D., Sandelin J., and Smith M. (Eds). Visual Display Terminals: Usability Issues and Health Concerns (1984), Prentice-Hall, Englewood Cliffs
    • (1984) Visual Display Terminals: Usability Issues and Health Concerns
    • Schackel, B.1
  • 81
    • 14344253759 scopus 로고    scopus 로고
    • Living on the edges: user-centered design and the dynamics of specialization in organizations
    • Siegel D., and Dray S. Living on the edges: user-centered design and the dynamics of specialization in organizations. Interactions X.5. (2003) 19-27
    • (2003) Interactions , vol.X.5 , pp. 19-27
    • Siegel, D.1    Dray, S.2
  • 83
    • 0038303608 scopus 로고    scopus 로고
    • Spinuzzi, C., 2002. A Scandinavian challenge, a US response: methodological assumptions in Scandinavian and US prototyping approaches. In: Proceedings of SIGDOC'02, Toronto, pp. 208-215.
  • 84
    • 33745136047 scopus 로고    scopus 로고
    • Swedish Work Environment Authority, 2001. The Work Environment Act. Available at http://www.av.se/english/legislation/legislation.shtm.
  • 85
    • 0031699801 scopus 로고    scopus 로고
    • Symon, G. (1998). The work of IT system developers in context: an organizational case study. Human-Computer Interaction 13(1), 37-71.
  • 86
    • 85086421095 scopus 로고    scopus 로고
    • Vredenburg, K., Mao, J., Smith, P.W., Carey, T., 2002. A survey of user-centered design practice. In: Proceedings of CHI 2002, CHI Letters, 4(1), 2002, pp. 471-478.
  • 88
    • 0013191361 scopus 로고    scopus 로고
    • Cost and benefits of user involvement in design: Practitioners' views
    • Sasse A., Cunningham J., and Winder R. (Eds), Springer, London
    • Wilson S., Bekker M., Johnson H., and Johnson P. Cost and benefits of user involvement in design: Practitioners' views. In: Sasse A., Cunningham J., and Winder R. (Eds). Proceedings of HCI Conference 96, People and Computers (1996), Springer, London 221-240
    • (1996) Proceedings of HCI Conference 96, People and Computers , pp. 221-240
    • Wilson, S.1    Bekker, M.2    Johnson, H.3    Johnson, P.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.