-
1
-
-
84896930624
-
Firm resources and sustained competitive advantage
-
Barney, J.B. (1991), “Firm resources and sustained competitive advantage”, Journal of Management, Vol. 17 No. 1, pp. 99-120.
-
(1991)
Journal of Management
, vol.17
, Issue.1
, pp. 99-120
-
-
Barney, J.B.1
-
2
-
-
84900274741
-
Supplier involvement in integrated product development
-
Birou, L.M. and Fawcett, S.E. (1994), “Supplier involvement in integrated product development”, International Journal of Physical Distribution & Logistics Management, Vol. 24 No. 5, pp. 4-14.
-
(1994)
International Journal of Physical Distribution & Logistics Management
, vol.24
, Issue.5
, pp. 4-14
-
-
Birou, L.M.1
Fawcett, S.E.2
-
3
-
-
0002019449
-
A framework for analyzing customer service orientations in manufacturing
-
Bowen, D.E., Siehl, C. and Schneider, B. (1989), “A framework for analyzing customer service orientations in manufacturing”, Academy of Management Review, Vol. 14 No. 1, pp. 75-95.
-
(1989)
Academy of Management Review
, vol.14
, Issue.1
, pp. 75-95
-
-
Bowen, D.E.1
Siehl, C.2
Schneider, B.3
-
4
-
-
58149263298
-
Degree of service-orientation in the pulp and paper industry
-
Davidsson, N., Edvardsson, B., Gustafsson, A. and Witell, L. (2009), “Degree of service-orientation in the pulp and paper industry”, International Journal of Services Technology and Management, Vol. 11 No. 1, pp. 24-41.
-
(2009)
International Journal of Services Technology and Management
, vol.11
, Issue.1
, pp. 24-41
-
-
Davidsson, N.1
Edvardsson, B.2
Gustafsson, A.3
Witell, L.4
-
5
-
-
10344219748
-
Integrated solutions – the changing business of systems integration
-
Oxford University Press New York, NY
-
Davies, A. (2003), “Integrated solutions – the changing business of systems integration”, in Ed. Prencipe, A., Ed. Davies, A. and Ed. Hobday, M. (Eds), The Business of Systems Integration, Oxford University Press, New York, NY, pp. 333-368.
-
(2003)
The Business of Systems Integration
, pp. 333-368
-
-
Davies, A.1
Davies, A.2
Prencipe, A.3
Hobday, M.4
-
6
-
-
6944232131
-
Moving base into high-value integrated solutions: a value stream approach
-
Davies, A. (2004), “Moving base into high-value integrated solutions: a value stream approach”, Industrial and Corporate Change, Vol. 13 No. 5, pp. 727-756.
-
(2004)
Industrial and Corporate Change
, vol.13
, Issue.5
, pp. 727-756
-
-
Davies, A.1
-
7
-
-
84993008691
-
Building theories from case study research
-
Eisenhardt, K.M. (1989), “Building theories from case study research”, Academy of Management Review, Vol. 14 No. 4, pp. 532-550.
-
(1989)
Academy of Management Review
, vol.14
, Issue.4
, pp. 532-550
-
-
Eisenhardt, K.M.1
-
8
-
-
53549086005
-
Effect of service transition strategies on firm value
-
Fang, E., Palmatier, R.W. and Steenkamp, J.-B.E.M. (2008), “Effect of service transition strategies on firm value”, Journal of Marketing, Vol. 72 No. 5, pp. 1-14.
-
(2008)
Journal of Marketing
, vol.72
, Issue.5
, pp. 1-14
-
-
Fang, E.1
Palmatier, R.W.2
Steenkamp, J.B.E.M.3
-
9
-
-
41849125325
-
Identifying service strategies in product manufacturing companies by exploring environment-strategy configurations
-
Gebauer, H. (2008), “Identifying service strategies in product manufacturing companies by exploring environment-strategy configurations”, Industrial Marketing Management, Vol. 37 No. 3, pp. 278-291.
-
(2008)
Industrial Marketing Management
, vol.37
, Issue.3
, pp. 278-291
-
-
Gebauer, H.1
-
10
-
-
19644387438
-
How to innovate customer support services in manufacturing firms?
-
Karlstad University Press Karlstad
-
Gebauer, H., Beckenbauer, B. and Fleisch, E. (2004), “How to innovate customer support services in manufacturing firms?”, in Ed. Edvardsson, B., Ed. Gustafsson, A., Ed. Brown, S.W. and Ed. Johnston, R. (Eds), Service Excellence in Management: Interdisciplinary Contributions; Proceedings of the QUIS 9 Conference, Karlstad University Press, Karlstad, pp. 397-406.
-
(2004)
Service Excellence in Management: Interdisciplinary Contributions; Proceedings of the QUIS 9 Conference
, pp. 397-406
-
-
Gebauer, H.1
Beckenbauer, B.2
Fleisch, E.3
Edvardsson, B.4
Gustafsson, A.5
Brown, S.W.6
Johnston, R.7
-
11
-
-
77952492822
-
Match or mismatch: strategy-structure configurations in the service business of manufacturing companies
-
Gebauer, H., Edvardsson, B., Gustafsson, A. and Witell, L. (2010), “Match or mismatch: strategy-structure configurations in the service business of manufacturing companies”, Journal of Service Research, Vol. 13 No. 2, pp. 198-215.
-
(2010)
Journal of Service Research
, vol.13
, Issue.2
, pp. 198-215
-
-
Gebauer, H.1
Edvardsson, B.2
Gustafsson, A.3
Witell, L.4
-
12
-
-
53149124423
-
A decade of SCM literature: past, present and future implications
-
Giunipero, L.C., Hooker, R.E., Joseph-Matthews, S., Yoon, T.E. and Brudvig, S. (2008), “A decade of SCM literature: past, present and future implications”, Journal of Supply Chain Management, Vol. 44 No. 4, pp. 66-86.
-
(2008)
Journal of Supply Chain Management
, vol.44
, Issue.4
, pp. 66-86
-
-
Giunipero, L.C.1
Hooker, R.E.2
Joseph-Matthews, S.3
Yoon, T.E.4
Brudvig, S.5
-
13
-
-
0031513516
-
Resource advantage theory: an evolutionary theory of competitive firm behavior?
-
Hunt, S.D. (1997), “Resource advantage theory: an evolutionary theory of competitive firm behavior?”, Journal of Economic Issues, Vol. 31 No. 1, pp. 59-78.
-
(1997)
Journal of Economic Issues
, vol.31
, Issue.1
, pp. 59-78
-
-
Hunt, S.D.1
-
14
-
-
84986121482
-
The comparative advantage theory of competition
-
Hunt, S.D. and Morgan, R.M. (1995), “The comparative advantage theory of competition”, Journal of Marketing, Vol. 59 No. 2, pp. 1-15.
-
(1995)
Journal of Marketing
, vol.59
, Issue.2
, pp. 1-15
-
-
Hunt, S.D.1
Morgan, R.M.2
-
15
-
-
18444396294
-
Diversifying your customer portfolio
-
Johnson, M.D. and Selnes, F. (2005), “Diversifying your customer portfolio”, MIT Sloan Management Review, Vol. 46 No. 3, pp. 11-14.
-
(2005)
MIT Sloan Management Review
, vol.46
, Issue.3
, pp. 11-14
-
-
Johnson, M.D.1
Selnes, F.2
-
16
-
-
0033634592
-
Issues in supply chain management
-
Lambert, D.M. and Cooper, M.C. (2000), “Issues in supply chain management”, Industrial Marketing Management, Vol. 29 No. 1, pp. 65-83.
-
(2000)
Industrial Marketing Management
, vol.29
, Issue.1
, pp. 65-83
-
-
Lambert, D.M.1
Cooper, M.C.2
-
17
-
-
0012909322
-
Product services: from a service supporting the product to a service supporting the client
-
Mathieu, V. (2001 a), “Product services: from a service supporting the product to a service supporting the client”, Journal of Business & Industrial Marketing, Vol. 16 No. 1, pp. 39-58.
-
(2001)
Journal of Business & Industrial Marketing
, vol.16
, Issue.1
, pp. 39-58
-
-
Mathieu, V.1
-
18
-
-
0035599831
-
Service strategies within the manufacturing sector: benefits, costs and partnership
-
Mathieu, V. (2001 b), “Service strategies within the manufacturing sector: benefits, costs and partnership”, International Journal of Service Industry Management, Vol. 12 No. 5, pp. 451-475.
-
(2001)
International Journal of Service Industry Management
, vol.12
, Issue.5
, pp. 451-475
-
-
Mathieu, V.1
-
19
-
-
33746840975
-
Value innovation in business markets: breaking the industry recipe
-
Matthyssens, P., Vandenbempt, K. and Berghman, L. (2006), “Value innovation in business markets: breaking the industry recipe”, Industrial Marketing Management, Vol. 35 No. 6, pp. 751-761.
-
(2006)
Industrial Marketing Management
, vol.35
, Issue.6
, pp. 751-761
-
-
Matthyssens, P.1
Vandenbempt, K.2
Berghman, L.3
-
20
-
-
85063852217
-
Defining supply chain management
-
Mentzer, J.T., De Witt, W., Keebler, J.S., Soonhoong, M., Nix, N.W., Smith, C.D. and Zacharia, Z.G. (2001), “Defining supply chain management”, Journal of Business Logistics, Vol. 22 No. 2, pp. 1-25.
-
(2001)
Journal of Business Logistics
, vol.22
, Issue.2
, pp. 1-25
-
-
Mentzer, J.T.1
De Witt, W.2
Keebler, J.S.3
Soonhoong, M.4
Nix, N.W.5
Smith, C.D.6
Zacharia, Z.G.7
-
21
-
-
0032119946
-
Building operations management theory through case and field research
-
Meredith, J. (1998), “Building operations management theory through case and field research”, Journal of Operations Management, Vol. 16 No. 4, pp. 441-454.
-
(1998)
Journal of Operations Management
, vol.16
, Issue.4
, pp. 441-454
-
-
Meredith, J.1
-
25
-
-
23944443256
-
Forming successful business-to-business services in goods-dominant firms
-
Neu, W.A. and Brown, S.W. (2005), “Forming successful business-to-business services in goods-dominant firms”, Journal of Service Research, Vol. 8 No. 1, pp. 3-17.
-
(2005)
Journal of Service Research
, vol.8
, Issue.1
, pp. 3-17
-
-
Neu, W.A.1
Brown, S.W.2
-
26
-
-
43449127498
-
Manufacturers forming successful complex business services – designing an organization to fit the market
-
Neu, W.A. and Brown, S.W. (2008), “Manufacturers forming successful complex business services – designing an organization to fit the market”, International Journal of Service Industry Management, Vol. 19 No. 2, pp. 232-251.
-
(2008)
International Journal of Service Industry Management
, vol.19
, Issue.2
, pp. 232-251
-
-
Neu, W.A.1
Brown, S.W.2
-
27
-
-
0038245167
-
Managing the transition from products to services
-
Oliva, R. and Kallenberg, R. (2003), “Managing the transition from products to services”, International Journal of Service Industry Management, Vol. 14 No. 2, pp. 160-172.
-
(2003)
International Journal of Service Industry Management
, vol.14
, Issue.2
, pp. 160-172
-
-
Oliva, R.1
Kallenberg, R.2
-
28
-
-
34248203154
-
Improving firm positioning through enhanced offerings and buyer-seller relationships
-
Penttinen, E. and Palmer, J. (2007), “Improving firm positioning through enhanced offerings and buyer-seller relationships”, Industrial Marketing Management, Vol. 36 No. 5, pp. 552-564.
-
(2007)
Industrial Marketing Management
, vol.36
, Issue.5
, pp. 552-564
-
-
Penttinen, E.1
Palmer, J.2
-
29
-
-
33745842548
-
OEM new product development practices: the case of the automotive industry
-
Quesada, G., Syamil, A. and Doll, W.J. (2006), “OEM new product development practices: the case of the automotive industry”, The Journal of Supply Chain Management, Vol. 42 No. 3, pp. 30-40.
-
(2006)
The Journal of Supply Chain Management
, vol.42
, Issue.3
, pp. 30-40
-
-
Quesada, G.1
Syamil, A.2
Doll, W.J.3
-
30
-
-
1642587247
-
Evolving to a new dominant logic for marketing
-
Vargo, S.L. and Lusch, R.F. (2004), “Evolving to a new dominant logic for marketing”, Journal of Marketing, Vol. 68 No. 1, pp. 1-17.
-
(2004)
Journal of Marketing
, vol.68
, Issue.1
, pp. 1-17
-
-
Vargo, S.L.1
Lusch, R.F.2
-
31
-
-
84986078083
-
Manufacturing firms and integrated solutions: characteristics and implications
-
Windahl, C., Andersson, P., Berggren, C. and Nehler, C. (2004), “Manufacturing firms and integrated solutions: characteristics and implications”, European Journal of Innovation Management, Vol. 7 No. 3, pp. 218-228.
-
(2004)
European Journal of Innovation Management
, vol.7
, Issue.3
, pp. 218-228
-
-
Windahl, C.1
Andersson, P.2
Berggren, C.3
Nehler, C.4
-
32
-
-
84993037863
-
Go downstream: the new profit imperative in manufacturing
-
Wise, R. and Baumgartner, P. (1999), “Go downstream: the new profit imperative in manufacturing”, Harvard Business Review, Vol. 77 No. 5, pp. 133-141.
-
(1999)
Harvard Business Review
, vol.77
, Issue.5
, pp. 133-141
-
-
Wise, R.1
Baumgartner, P.2
-
33
-
-
84993090110
-
-
CTF-report Karlstad University Karlstad (in Swedish)
-
Witell, L., Löfberg, N., Gustafsson, A. and Edvardsson, B. (2009), Services in the Automotive Industry, CTF-report, Karlstad University, Karlstad (in Swedish).
-
(2009)
Services in the Automotive Industry
-
-
Witell, L.1
Löfberg, N.2
Gustafsson, A.3
Edvardsson, B.4
-
34
-
-
4644374029
-
Customer service strategy options: a multiple case study in a B2B setting
-
Wouters, J.P.M. (2004), “Customer service strategy options: a multiple case study in a B2B setting”, Industrial Marketing Management, Vol. 33 No. 7, pp. 583-592.
-
(2004)
Industrial Marketing Management
, vol.33
, Issue.7
, pp. 583-592
-
-
Wouters, J.P.M.1
|