How does your doctor talk with you? Preliminary validation of a brief patient self-report questionnaire on the quality of physician-patient interaction

Journal of Clinical Psychology in Medical Settings

Volumn 17, Issue 2, 2010, Pages 125-136

  Bieber, Christiane ^a   Müller, Knut G ^a   Nicolai, Jennifer ^a   Hartmann, Mechthild ^a   Eich, Wolfgang ^a  

^a UNIVERSITY OF HEIDELBERG   (Germany)

Author keywords

Patient involvement; Patient centered care; Quality of health care; Quality of physician patient interaction; Shared decision making; Validation of questionnaire

Indexed keywords

ADULT; AMBULATORY CARE; ARTICLE; DOCTOR PATIENT RELATION; FEMALE; HEALTH CARE QUALITY; HEALTH PROGRAM; HUMAN; MAJOR CLINICAL STUDY; MALE; MEDICAL EDUCATION; PRIORITY JOURNAL; PSYCHOMETRY; QUESTIONNAIRE; SELF REPORT; SOCIAL DESIRABILITY; TERTIARY HEALTH CARE; VALIDATION STUDY;

EID: 77954886452     PISSN: 10689583     EISSN: None     Source Type: Journal    
DOI: 10.1007/s10880-010-9189-0     Document Type: Article

References (69)

1. Anstiss, T. (2009). Motivational interviewing in primary care. Journal of Clinical Psychology in Medical Settings, 16, 87-93.
2. Baker, R. (1990). Development of a questionnaire to assess patients' satisfaction with consultations in general practice. British Journal of General Practice, 40, 487-490.
3. Barr, D. A. (2004). Race/ethnicity and patient satisfaction. Using the appropriate method to test for perceived differences in care. Journal of General Internal Medicine, 19, 937-943.
4. Barron, R., & Kotak, A. (2006). Development of a patient satisfaction with treatment questionnaire for benign prostatic hyperplasia (BPH-PSTQ). Value in Health, 9, A55.
5. Bieber, C., Muller, K. G., Blumenstiel, K., Hochlehnert, A., Wilke, S., Hartmann, M., et al. (2008). A shared decision-making communication training program for physicians treating fibromyalgia patients: Effects of a randomized controlled trial. Journal of Psychosomatic Research, 64, 13-20.
6. Bieber, C., Müller, K. G., Blumenstiel, K., Schneider, A., Richter, A., Wilke, S., et al. (2006). Long-term effects of a shared decision making intervention on physician-patient interaction and outcome in fibromyalgia. A qualitative and quantitative one year follow-up of a randomized controlled trial. Patient Education and Counseling, 63, 357-366.
7. Bitzer, E., Dierks, M., Dörning, H., & Schwartz, F. (1999). Zufriedenheit in der Arztpraxis aus Patientenperspektive- Psychometrische Prüfung eines standardisierten Erhebungsinstrumentes. Zeitschrift für Gesundheitswissenschaften, 7, 196-209.
8. Bullinger, M., & Kirchberger, I. (1998). SF-36. Fragebogen zum Gesundheitszustand. Hogrefe: Göttingen.
9. Cox, E. D., Smith, M. A., Brown, R. L., & Fitzpatrick, M. A. (2008). Assessment of the Physician-Caregiver Relationship Scales (PCRS). Patient Education and Counseling, 70, 69-78.
10. Detmar, S. B., Muller, M. J., Wever, L. D., Schornagel, J. H., & Aaronson, N. K. (2001). The patient-physician relationship. Patient-physician communication during outpatient palliative treatment visits: An observational study. JAMA, 285, 1351-1357.
11. Di Blasi, Z., Harkness, E., Ernst, E., Georgiou, A., & Kleijnen, J. (2001). Influence of context effects on health outcomes: A systematic review. Lancet, 357, 757-762.
12. Dobkin, P. L., De Civita, M., Abrahamowicz, M., Bernatsky, S., Schulz, J., Sewitch, M., et al. (2003). Patient-physician discordance in fibromyalgia. Journal of Rheumatology, 30, 1326-1334.
13. Edwards, A., Elwyn, G., Hood, K., Robling, M., Atwell, C., Holmes- Rovner, M., et al. (2003). The development of COMRADE-a patient-based outcome measure to evaluate the effectiveness of risk communication and treatment decision making in consultations. Patient Education and Counseling, 50, 311-322.
14. Elwyn, G., Edwards, A., Wensing, M., Hood, K., Atwell, C., & Grol, R. (2003). Shared decision making: Developing the OPTION scale for measuring patient involvement. Quality and Safety in Health Care, 12, 93-99.
15. Fassaert, T., van Dulmen, S., Schellevis, F., & Bensing, J. (2007). Active listening in medical consultations: Development of the Active Listening Observation Scale (ALOS-global). Patient Education and Counseling, 68, 258-264.
16. Flood, E. M., Beusterien, K. M., Green, H., Shikiar, R., Baran, R. W., Amonkar, M. M., et al. (2006). Psychometric evaluation of the Osteoporosis Patient Treatment Satisfaction Questionnaire (OPSAT-Q), a novel measure to assess satisfaction with bisphosphonate treatment in postmenopausal women. Health and Quality of Life Outcomes, 4, 42.
17. Ford, S., Schofield, T., & Hope, T. (2006). Observing decisionmaking in the general practice consultation: Who makes which decisions? Health Expectations, 9, 130-137.
18. Frankel, R. M. (2004). Relationship-centered care and the patient- physician relationship. Journal of General Internal Medicine, 19, 1163-1165.
19. Garratt, A. M., Bjaertnes, O. A., Krogstad, U., & Gulbrandsen, P. (2005). The OutPatient Experiences Questionnaire (OPEQ): Data quality, reliability, and validity in patients attending 52 Norwegian hospitals. Quality and Safety in Health Care, 14, 433-437.
20. Gericke, C. A., Schiffhorst, G., Busse, R., & Haussler, B. (2004). Ein valides Instrument zur Messung der Patientenzufriedenheit in ambulanter haus- und fachärztlicher Behandlung: Das Qualiskope- A. Gesundheitswesen, 66, 723-731.
21. Goldman Sher, T., Cella, D., Leslie, W. T., Bonomi, P., Taylor, S. G., IV, & Serafian, B. (1997). Communication differences between physicians and their patients in an oncology setting. Journal of Clinical Psychology in Medical Settings, 4, 281-293.
22. Gremigni, P., Sommaruga, M., & Peltenburg, M. (2008). Validation of the Health Care Communication Questionnaire (HCCQ) to measure outpatients' experience of communication with hospital staff. Patient Education and Counseling, 71, 57-64.
23. Grogan, S., Conner, M., Norman, P., Willits, D., & Porter, I. (2000). Validation of a questionnaire measuring patient satisfaction with general practitioner services. Quality in Health Care, 9, 210-215.
24. Grol, R., Wensing, M., Mainz, J., Ferreira, P., Hearnshaw, H., Hjortdahl, P., et al. (1999). Patients' priorities with respect to general practice care: An international comparison. European Task Force on Patient Evaluations of General Practice (EUROPEP). Family Practice, 16, 4-11.
25. Hagedoorn, M., Uijl, S. G., Van Sonderen, E., Ranchor, A. V., Grol, B. M., Otter, R., et al. (2003). Structure and reliability of Ware's Patient Satisfaction Questionnaire III: Patients' satisfaction with oncological care in the Netherlands. Medical Care, 41, 254-263.
26. Hahn, S. R. (2001). Physical symptoms and physician-experienced difficulty in the physician-patient relationship. Annals of Internal Medicine, 134, 897-904.
27. Hahn, S. R., Kroenke, K., Spitzer, R. L., Brody, D., Williams, J. B. W., Linzer, M., et al. (1996). The difficult patient: Prevalence, psychopathology, and functional impairment. Journal of General Internal Medicine, 11, 1-8.
28. Hahn, S. R., Thompson, K. S., Wills, T. A., Stern, V., & Budner, N. S. (1994). The difficult doctor-patient relationship: Somatization, personality and psychopathology. Journal of Clinical Epidemiology, 47, 647-657.
29. Hendriks, A. A., Vrielink, M. R., van Es, S. Q., De Haes, H. J., & Smets, E. M. (2004). Assessing inpatients' satisfaction with hospital care: Should we prefer evaluation or satisfaction ratings? Patient Education and Counseling, 55, 142-146.
30. Holmes-Rovner, M., Kroll, J., Schmitt, N., Rovner, D. R., Breer, M. L., Rothert, M. L., et al. (1996). Patient satisfaction with health care decisions: The satisfaction with decision scale. Medical Decision Making, 16, 58-64.
31. Jenkinson, C., Coulter, A., & Bruster, S. (2002). The Picker Patient Experience Questionnaire: Development and validation using data from in-patient surveys in five countries. International Journal for Quality in Health Care, 14, 353-358.
32. Kaplan, S. H., Greenfield, S., & Ware, J. E., Jr. (1989). Assessing the effects of physician-patient interactions on the outcomes of chronic disease. Medical Care, 27, 110-127.
33. Kjeldmand, D., Holmstrom, I., & Rosenqvist, U. (2006). How patientcentred am I? A new method to measure physicians' patientcentredness. Patient Education and Counseling, 62, 31-37.
34. Langewitz, W., Keller, A., Denz, M., Wössmer-Buntschu, B., & Kiss, A. (1995). Patientenzufriedenheits-Fragebogen (PZF): Ein taugliches Mittel zur Qualitätskontrolle der Arzt-Patient-Beziehung? Psychotherapie, Psychosomatik, Medizinische Psychologie, 45, 351-357.
35. Lerman, C. E., Brody, D. S., Caputo, G. C., Smith, D. G., Lazaro, C. G., & Wolfson, H. G. (1990). Patients' Perceived Involvement in Care Scale: Relationship to attitudes about illness and medical care. Journal of General Internal Medicine, 5, 29-33.
36. Löwe, B., Gräfe, K., Quenter, A., Buchholz, C., Zipfel, S., & Herzog, W. (2002). Screening psychischer Störungen in der Primärmedizin: Validierung des "Gesundheitsfragebogens für Patienten" (PHQ-D). Psychotherapie, Psychosomatik, Medizinische Psychologie, 52, 104-105.
37. Löwe, B., Gräfe, K., Zipfel, S., Spitzer, R. L., Herrmann-Lingen, C., Witte, S., et al. (2003). Detecting panic disorder in medical and psychosomatic outpatients: Comparative validation of the Hospital Anxiety and Depression Scale, the Patient Health Questionnaire, a screening question, and physicians' diagnosis. Journal of Psychosomatic Research, 55, 515-519.
38. Löwe, B., Spitzer, R. L., Gräfe, K., Kroenke, K., Quenter, A., Zipfel, S., et al. (2004). Comparative validity of three screening questionnaires for DSM-IV depressive disorders and physicians' diagnoses. Journal of Affective Disorders, 78, 131-140.
39. Mead, N., & Bower, P. (2000a). Patient-centredness: A conceptual framework and review of the empirical literature. Social Science and Medicine, 51, 1087-1110.
40. Mead, N., & Bower, P. (2000b). Measuring patient-centredness: A comparison of three observation-based instruments. Patient Education and Counseling, 39, 71-80.
41. Mead, N., & Bower, P. (2002). Patient-centred consultations and outcomes in primary care: A review of the literature. Patient Education and Counseling, 48, 51-61.
42. Mercer, S. W., Maxwell, M., Heaney, D., & Watt, G. C. (2004). The consultation and relational empathy (CARE) measure: Development and preliminary validation and reliability of anempathy-based consultation process measure. Family Practice, 21, 699-705.
43. Musch, J., Brockhaus, R., & Bröder, A. (2002). Ein Inventar zur Erfassung von zwei Faktoren sozialer Erwünschtheit. Diagnostica, 48, 121-129.
44. Nicolai, J., Demmel, R., & Hagen, J. (2007). Rating Scales for the Assessment of Empathic Communication in Medical Interviews (REM): Scale development, reliability, and validity. Journal of Clinical Psychology in Medical Settings, 14, 367-375.
45. Nordyke, R. J., Chang, C. H., Chiou, C. F., Wallace, J. F., Yao, B., & Schwartzberg, L. S. (2006). Validation of a patient satisfaction questionnaire for anemia treatment, the PSQ-An. Health and Quality of Life Outcomes, 4, 28.
46. Ong, L. M., de Haes, J. C., Hoos, A. M., & Lammes, F. B. (1995). Doctor-patient communication: A review of the literature. Social Science and Medicine, 40, 903-918.
47. Rimal, R. N. (2001). Analyzing the physician-patient interaction: An overview of six methods and future research directions. Health Communication, 13, 89-99.
48. Rosenberg, E. E., Lussier, M. T., & Beaudoin, C. (1997). Lessons for clinicians from physician-patient communication literature. Archives of Family Medicine, 6, 279-283.
49. Ross, C. K., Steward, C. A., & Sinacore, J. M. (1995). A comparative study of seven measures of patient satisfaction. Medical Care, 33, 392-406.
50. Roter, D. L., Stewart, M., Putnam, S. M., Lipkin, M., Jr., Stiles, W., & Inui, T. S. (1997). Communication patterns of primary care physicians. JAMA, 277, 350-356.
51. Safran, D. G., Karp, M., Coltin, K., Chang, H., Li, A., Ogren, J., et al. (2006). Measuring patients' experiences with individual primary care physicians. Results of a statewide demonstration project. Journal of General Internal Medicine, 21, 13-21.
52. Safran, D. G., Taira, D. A., Rogers, W. H., Kosinski, M., Ware, J. E., & Tarlov, A. R. (1998). Linking primary care performance to outcomes of care. Journal of Family Practice, 47, 213-220.
53. Schneider, J., Kaplan, S. H., Greenfield, S., Li, W., & Wilson, I. B. (2004). Better physician-patient relationships are associated with higher reported adherence to antiretroviral therapy in patients with HIV infection. Journal of General Internal Medicine, 19, 1096-1103.
54. Sijtsma, K., & van der Ark, L. A. (2003). Investigation and treatment of missing item scores in test and questionnaire data. Multivariate Behavioral Research, 38, 505-528.
55. Simon, D., Schorr, G., Wirtz, M., Vodermaier, A., Caspari, C., Neuner, B., et al. (2006). Development and first validation of the Shared Decision-Making Questionnaire (SDM-Q). Patient Education and Counseling, 63, 319-327.
56. Sitzia, J. (1999). How valid and reliable are patient satisfaction data? An analysis of 195 studies. International Journal for Quality in Health Care, 11, 319-328.
57. Sixma, H. J., Kerssens, J. J., Campen, C. V., & Peters, L. (1998). Quality of care from the patients' perspective: From theoretical concept to a new measuring instrument. Health Expectations, 1, 82-95.
58. Spitzer, R. L., Kroenke, K., & Williams, J. B. (1999). Validation and utility of a self-report version of PRIME-MD: The PHQ primary care study. Primary Care Evaluation of Mental Disorders. Patient Health Questionnaire. JAMA, 282, 1737-1744.
59. Stewart, M., Brown, J. B., Donner, A., McWhinney, I. R., Oates, J., Weston, W. W., et al. (2000). The impact of patient-centered care on outcomes. Journal of Family Practice, 49, 796-804.
60. Swenson, S. L., Buell, S., Zettler, P., White, M., Ruston, D. C., & Lo, B. (2004). Patient-centered communication: Do patients really prefer it? Journal of General Internal Medicine, 19, 1069-1079.
61. Tiernan, E. (2003). Communication training for professionals. Supportive Care in Cancer, 11, 758-762.
62. Towle, A., Godolphin, W., Grams, G., & Lamarre, A. (2006). Putting informed and shared decision making into practice. Health Expectations, 9, 321-332.
63. Van Ginkel, J. R., & van der Ark, L. A. (2005). SPSS syntax for missing value imputation in test and questionnaire data. Applied Psychological Measurement, 29, 152-153.
64. Weiner, S. J., Barnet, B., Cheng, T. L., & Daaleman, T. P. (2005). Processes for effective communication in primary care. Annals of Internal Medicine, 142, 709-714.
65. Williams, B., Coyle, J., & Healy, D. (1998a). The meaning of patient satisfaction: An explanation of high reported levels. Social Science and Medicine, 47, 1351-1359.
66. Williams, S., Weinman, J., & Dale, J. (1998b). Doctor-patient communication and patient satisfaction: A review. Family Practice, 15, 480-492.
67. Wolf, M. H., Putnam, S. M., James, S. A., & Stiles, W. B. (1978). The Medical Interview Satisfaction Scale: Development of a scale to measure patient perceptions of physician behavior. Journal of Behavioral Medicine, 1, 391-401.
68. Zandbelt, L. C., Smets, E. M., Oort, F. J., Godfried, M. H., & de Haes, H. C. (2004). Satisfaction with the outpatient encounter: A comparison of patients' and physicians' views. Journal of General Internal Medicine, 19, 1088-1095.
69. Zigmond, A. S., & Snaith, R. P. (1983). The Hospital Anxiety and Depression Scale. Acta Psychiatrica Scandinavica, 67, 361-370.