E-atmosphere, emotional, cognitive, and behavioral responses

Journal of Fashion Marketing and Management

Volumn 14, Issue 3, 2010, Pages 412-428

  Kim, Hyejeong ^a   Lennon, Sharron J ^b  

^a AUBURN UNIVERSITY   (United States)

^b UNIVERSITY OF DELAWARE   (United States)

Author keywords

Clothing; Internet; Risk management; Shopping

Indexed keywords

CONSUMER RESEARCH; E-COMMERCE; INTERNATIONAL TRADE; MARKETING; MERCHANDIZING; RISK ASSESSMENT;

EID: 77954858789     PISSN: 13612026     EISSN: None     Source Type: Journal    
DOI: 10.1108/13612021011061861     Document Type: Article

References (66)

1. Anderson, J.C. and Gerbing, D.W. (1988), "Structural equation modeling in practice: a review and recommended two-step approach" in Psychological Bulletin, Vol. 103, No. 3, pp. 411-23.
2. Babin, B.J., Darden, W.R. and Griffin, M. (1992), "Some comments on the role of emotions in consumer behavior" in Leone, R.P. and Kumar, V. (Eds.), AMA Educators' Proceedings: Enhancing Knowledge Development in Marketing, American Marketing Association, Chicago, IL, pp. 130-7.
3. Bagozzi, R.P. (1986), Principles of Marketing Management, Science Research Associates Inc., Chicago, IL.
4. Baker, J., Levy, M. and Grewal, D. (1992), "An experiential approach to making retail store environmental decisions" in Journal of Retailing, Vol. 68, No. 4, pp. 445-60.
5. Blackwell, R.D., Miniard, P.W. and Engel, J.F. (2001), Consumer Behavior, Harcourt College Publishers, Troy, MO.
6. Browne, M.W. and Cudeck, R. (1993), "Alternative ways of assessing model fit" Bollen, K.A. and Long, J.S. (Eds.), Testing Structural Equation Models, Sage Publications, Newbury Park, CA.
7. Cases, A.S. (2002), "Perceived risk and risk reduction strategies in internet shopping" in The International Review of Retail, Distribution and Consumer Research, Vol. 12, No. 4, pp. 375-94.
8. Chaudhuri, A. (1997), "Consumption emotion and perceived risk: a macro-analytic approach" in Journal of Business Research, Vol. 39, No. 2, pp. 81-92.
9. Clark, M. and Isen, A. (1982), "Toward understanding the relationship between feeling states and social behavior" in Hastorf, A. and Isen, A. (Eds.), Cognitive Social Psychology, Elsevier/North Holland, New York, NY, pp. 73-108.
10. Cohen, S. (1978), "Environmental load and the allocation of attention" in Baum, A., Singer, J. and Valins, S. (Eds.), Advances in Environmental Psychology, Erlbaum, Hillsdale, NJ, pp. 1-29.
11. Corcoran, C.T. (2007), "Apparel now no. 1 online" in Women's Wear Daily, May 14, p. 3.
12. Cox, D. and Cox, A.D. (2002), "Beyond first impressions: the effects of repeated exposure on consumer liking of visually complex and simple product designs" in Journal of the Academy of Marketing Science, Vol. 30, No. 2, pp. 119-30.
13. Crowley, A.E. (1993), "The two-dimensional impact of color on shopping" in Marketing Letters, Vol. 4, No. 1, pp. 59-69.
14. Donovan, R.J. and Rossiter, J.R. (1982), "Store atmosphere: an environmental psychology approach" in Journal of Retailing, Vol. 58, No. 1, pp. 34-57.
15. Donovan, R.J., Rossiter, J.R., Marcoolyn, G. and Nesdale, A. (1994), "Store atmosphere and purchasing behavior" in Journal of Retailing, Vol. 70, No. 3, pp. 284-94.
16. Eckman, M. and Damhorst, M.L. (1990), "Toward a mode of the in-store purchase decision process: consumer use of criteria for evaluating women's apparel", Clothing and Textiles Research Journal, Vol. 8, No. 2.
17. Emarketer (2001), "Web shoppers know what they want", available at: www.nua.ie/surveys.
18. Ernst & Young (2001), "Despite dot.com woes, online retailing growth in '00 confirmed by new Ernst & Young global study", available at: www.ey.com/global/content_nsf (accessed 8 May 2007).
19. Eroglu, S.A. and Machleit, K.A. (1990), "An empirical study of retail crowding: antecedents and consequences" in Journal of Retailing, Vol. 66, No. 2, pp. 201-21.
20. Eroglu, S.A., Machleit, K.A. and Davis, L.M. (2001), "Atmospheric qualities of online retailing: a conceptual model and implications" in Journal of Business Research, Vol. 54, No. 2, pp. 177-84.
21. Eroglu, S.A., Machleit, K.A. and Davis, L.M. (2003), "Empirical testing of a model of online store atmospherics and shopper responses" in Psychology & Marketing, Vol. 20, No. 2, pp. 139-50.
22. Fiore, A.M. (2002), "Effects of experiential pleasure from a catalogue environment on approach response toward fashion apparel" in Journal of Fashion Marketing and Management, Vol. 6, No. 2, pp. 122-33.
23. Fiore, A.M., Jin, H-J. and Kim, J. (2005), "For fun and profit: hedonic value from image interactivity on approach responses toward an online retailer" in Psychology & Marketing, Vol. 22, No. 8, pp. 669-94.
24. Fornell, C. and Larcker, D.F. (1981), "Evaluating structural equation models with unobservable variables and measurement error" in Journal of Marketing Research, Vol. 18, No. 1, pp. 39-50.
25. Forsythe, S.M. and Shi, B. (2003), "Consumer patronage and risk perceptions in internet shopping" in Journal of Business Research, Vol. 56, No. 11, pp. 867-75.
26. Forsythe, S., Liu, C., Shannon, D. and Gardner, L.C. (2006), "Development of a scale to measure the perceived benefits and risks of online shopping" in Journal of Interactive Marketing, Vol. 20, No. 2, pp. 55-75.
27. Gardner, M.P. (1985), "Mood states and consumer behavior: a critical review" in Journal of Consumer Research, Vol. 12, No. 3, pp. 281-300.
28. Greenland, S.J. and McGoldrick, P.J. (1994), "Atmospherics, attitudes and behavior: modeling the impact of designed space" in International Review of Retail, Distribution and Consumer Research, Vol. 4, No. 1, pp. 1-16.
29. Ha, Y., Kwon, W-S. and Lennon, S.J. (2007), "Online visual merchandising (VMD) of apparel web sites" in Journal of Fashion Marketing and Management, Vol. 11, No. 4, pp. 477-93.
30. Hu, L.T. and Bentler, P.M. (1999), "Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives" in Structural Equation Modeling: A Multidisciplinary Journal, Vol. 6, No. 1, pp. 1-55.
31. Internet Retailer (2007), "Apparel growth dresses up e-commerce sales report", available at: www.internetretailer.com/dailyNews.asp?id=22396 (accessed 4 November 2008).
32. Isen, A.M. (1987), "Positive affect, cognitive processes and social behavior" in Berkowitz, L. (Ed.), Advances in Experimental Social Psychology, Vol. 20, Academic Press, New York, NY, pp. 203-53.
33. Izard, C.E. (1972), Patterns of Emotions, Academic Press, New York, NY.
34. Janiszewski, C. (1998), "The influence of display characteristics on visual exploratory search behavior" in Journal of Consumer Research, Vol. 25, No. 3, pp. 290-301.
35. Järvenpäa, S.L. and Todd, P.A. (1997), "Consumer reactions to electronic shopping on the World Wide Web" in International Journal of Electronic Commerce, Vol. 1, No. 2, pp. 59-88.
36. Jasper, C.R. and Ouellette, S.J. (1994), "Consumers' perception of risk and the purchase of apparel form catalogs" in Journal of Direct Marketing, Vol. 8, No. 2, pp. 23-36.
37. Johnson, K.K.P., Lennon, S.J., Jasper, C., Damhorst, M.L. and Lakner, H.B. (2003), "An application of Roger's innovation model: use of the internet to purchase apparel, food, and home furnishing products by small community consumers" in Clothing and Textiles Research Journal, Vol. 21, No. 4, pp. 185-95.
38. Katerattanakul, P. (2002), "Framework of effective web site design for business-to-consumer internet commerce" in Information System and Operational Research, Vol. 40, No. 1, pp. 57-70.
39. Kim, H. (2005), "Consumer profile of apparel product involvement and values" in Journal of Fashion Marketing and Management, Vol. 9, No. 2, pp. 207-20.
40. Kim, J.Y. and Lennon, S.J. (2006), "Reputation and website quality as determinant of perceived risk, mood and purchase intention in online retailing context", paper presented at American Collegiate Retailing Association Meeting, November, Orlando, FL.
41. Kim, M. and Lennon, S.J. (2000), "Television shopping for apparel in the United States: effects of perceived amount of information on perceived risks and purchase intention" in Family and Consumer Sciences Research Journal, Vol. 28, No. 3, pp. 301-30.
42. Kim, M. and Lennon, S. (2008), "The effects of visual and verbal information on attitudes and purchase intentions in internet shopping" in Psychology & Marketing, Vol. 25, No. 2, pp. 149-81.
43. Kline, R.B. (1998), Principles and Practice of Structural Equation Modeling, Guilford Press, New York, NY.
44. Kotler, P.A. (1973), "Atmospherics as a marketing tool" in Journal of Retailing, Vol. 49, No. 4, pp. 48-64.
45. MacInnis, D. and Price, L. (1987), "The role of imagery in information processing: review and extension" in Journal of Consumer Research, Vol. 13, No. 4, pp. 473-91.
46. Mano, H. (1992), "Judgments under distress: assessing the role of unpleasantness and arousal in judgment formation" in Organizational Behavior and Human Decision Processes, Vol. 52, pp. 216-45.
47. Mehrabian, A. and Russell, J.A. (1974), An Approach to Environmental Psychology, MIT Press, Cambridge, MA.
48. Michaelidou, N. and Dibb, S. (2006), "Product involvement: an application in clothing" in Journal of Consumer Behavior, Vol. 5, pp. 442-53.
49. Mitchell, V.W. and Boustani, P. (1994), "A preliminary investigation into pre- and post-purchase risk perception and reduction" in European Journal of Marketing, Vol. 28, No. 1, pp. 56-71.
50. Mitra, K., Reiss, M.C. and Capella, L.M. (1999), "An examination of perceived risk, information search and behavioral intentions in search, experience and credence services" in The Journal of Services Marketing, Vol. 13, pp. 208-28.
51. Monsuwe, T.P., Dellaert, B.G.C. and de Ruyter, K. (2004), "What drives consumers to shop online? A literature review" in International Journal of Service Industry Management, Vol. 15, No. 1, pp. 102-21.
52. Njite, D. and Parsa, H.G. (2005), "Structural equation modeling of factors that influence consumer internet purchase intentions of services" in Journal of Services Research, Vol. 5, No. 1, pp. 43-59.
53. Park, J. and Stoel, L. (2005), "Effect of brand familiarity, experience and information on online apparel purchase" in International Journal of Retail & Distribution Management, Vol. 33, No. 2, pp. 148-60.
54. Park, J., Lennon, S.J. and Stoel, L. (2005), "Online product presentation: effects on mood, perceived risk, and purchase intention" in Psychology & Marketing, Vol. 22, No. 9, pp. 695-719.
55. Pham, M.T. (1998), "Representatives, relevance, and the use of feelings in decision making" in Journal of Consumer Research, Vol. 25, No. 2, pp. 144-59.
56. Richins, M.L. (1997), "Measuring emotions in the consumption experience" in Journal of Consumer Research, Vol. 24, pp. 127-46.
57. Rosa, J.A., Garbarino, E.C. and Malter, A.J. (2006), "Keeping the body in mind: the influence of body esteem and body boundary aberration on consumer beliefs and purchase intentions" in Journal of Consumer Psychology, Vol. 16, No. 1, pp. 79-91.
58. Russell, J.A. and Pratt, G. (1980), "A description of the affective quality attributed to environments" in Journal of Personality and Social Psychology, Vol. 38, No. 2, pp. 311-22.
59. Schmidt, J.B. (1996), "A proposed model of external customer information search" in Journal of the Academy of Marketing Science, Vol. 24, No. 3, pp. 245-56.
60. Seaton, R. (Ed.) (1968), Miscellaneous Undergraduate Research on Spatial Behavior: A Classified and Annotated Listing, Department of Architecture, University of California, Berkeley, CA.
61. Sherman, E., Mathur, A. and Smith, R.B. (1997), "Store environment and consumer purchase behavior: mediating role of consumer emotions" in Psychology & Marketing, Vol. 14, No. 4, pp. 361-78.
62. Shih, C. (1998), "Conceptualizing consumer experiences in cyberspace" in European Journal of Marketing, Vol. 46, No. 1, pp. 655-63.
63. Simon, H. (1967), "Motivational and emotional controls of cognition" in Psychological Review, Vol. 74, No. 1, pp. 29-39.
64. Then, N.K. and DeLong, M.R. (1999), "Apparel shopping on the web" in Journal of Family and Consumer Sciences, Vol. 91, No. 3, pp. 65-8.
65. Wulf, K.D., Schillewaert, N., Muylle, S. and Rangarajan, D. (2006), "The role of pleasure in website success" in Information & Management, Vol. 43, No. 4, pp. 434-46.
66. Wikipidia.com (n.d.), "Image editing", available at: http://en.wikipedia.org/wiki/Image_editing (accessed 10 July 2009).