-
1
-
-
0002726461
-
Consumer dissatisfaction-Effect of disconfirmed expectancy on perceived product performance
-
Anderson RE 1973 Consumer dissatisfaction-Effect of disconfirmed expectancy on perceived product performance. Journal of Marketing Research 10: 38-44
-
(1973)
Journal of Marketing Research
, vol.10
, pp. 38-44
-
-
Anderson, R.E.1
-
2
-
-
0031318992
-
Patient satisfaction and service quality in the formation of customers' future purchase intentions in competitive health service settings
-
Baker TL, Taylor SA 1997 Patient satisfaction and service quality in the formation of customers' future purchase intentions in competitive health service settings. Health Marketing Quarterly 15: 1-15
-
(1997)
Health Marketing Quarterly
, vol.15
, pp. 1-15
-
-
Baker, T.L.1
Taylor, S.A.2
-
3
-
-
0034862323
-
Evaluation of the consumer model: Relationship between patients' expectations, perceptions and satisfaction with care
-
Baron-Epel O, Dushenat M, Friedman N 2001 Evaluation of the consumer model: Relationship between patients' expectations, perceptions and satisfaction with care. International Journal for Quality in Health Care 13: 317-323
-
(2001)
International Journal for Quality in Health Care
, vol.13
, pp. 317-323
-
-
Baron-Epel, O.1
Dushenat, M.2
Friedman, N.3
-
4
-
-
0036313081
-
Patient satisfaction with outpatient physical therapy: Instrument validation
-
Beattie PF, Pinto MB, Nelson MK, Nelson R 2002 Patient satisfaction with outpatient physical therapy: Instrument validation. Physical Therapy 82: 557-565
-
(2002)
Physical Therapy
, vol.82
, pp. 557-565
-
-
Beattie, P.F.1
Pinto, M.B.2
Nelson, M.K.3
Nelson, R.4
-
5
-
-
0028931857
-
Multiple significance tests: The Bonferroni method
-
Bland JM, Altman DG 1995 Multiple significance tests: The Bonferroni method. British Medical Journal 310: 170
-
(1995)
British Medical Journal
, vol.310
, pp. 170
-
-
Bland, J.M.1
Altman, D.G.2
-
7
-
-
43149090086
-
Patient satisfaction with private physiotherapy for musculoskeletal pain
-
Casserley-Feeney SN, Phelan M, Duffy F, Roush S, Cairns MC, Hurley DA 2008 Patient satisfaction with private physiotherapy for musculoskeletal pain. BMC Musculoskeletal Disorders 9: 50
-
(2008)
BMC Musculoskeletal Disorders
, vol.9
, pp. 50
-
-
Casserley-Feeney, S.N.1
Phelan, M.2
Duffy, F.3
Roush, S.4
Cairns, M.C.5
Hurley, D.A.6
-
8
-
-
0002381637
-
Measuring service quality: A reexamination and an extension
-
Cronin JJ, Taylor AS 1992 Measuring service quality: A reexamination and an extension. Journal of Marketing 56: 55-67
-
(1992)
Journal of Marketing
, vol.56
, pp. 55-67
-
-
Cronin, J.J.1
Taylor, A.S.2
-
12
-
-
0033822795
-
The development of an instrument to measure satisfaction with physical therapy
-
Goldstein MS, Elliott SD, Guccione AA 2000 The development of an instrument to measure satisfaction with physical therapy. Physical Therapy 80: 853-863
-
(2000)
Physical Therapy
, vol.80
, pp. 853-863
-
-
Goldstein, M.S.1
Elliott, S.D.2
Guccione, A.A.3
-
13
-
-
84869571048
-
A service quality model and its marketing implications
-
Gronroos C 1984 A service quality model and its marketing implications. European Journal of Marketing 18: 36-44
-
(1984)
European Journal of Marketing
, vol.18
, pp. 36-44
-
-
Gronroos, C.1
-
16
-
-
34247100282
-
Satisfaction with outpatient physiotherapy: Focus groups to explore the views of patients with acute and chronic musculoskeletal conditions
-
DOI 10.1080/09593980601023705, PII 777193207
-
Hills R, Kitchen S 2007a Satisfaction with outpatient physiotherapy: Focus groups to explore the views of patients with acute and chronic musculoskeletal conditions. Physiotherapy Theory and Practice 23: 1-20 (Pubitemid 46595038)
-
(2007)
Physiotherapy Theory and Practice
, vol.23
, Issue.1
, pp. 1-20
-
-
Hills, R.1
Kitchen, S.2
-
17
-
-
34247158260
-
Satisfaction with outpatient physiotherapy: A survey comparing the views of patients with acute and chronic musculoskeletal conditions
-
DOI 10.1080/09593980601147876, PII 777191419
-
Hills R, Kitchen S 2007b Satisfaction with outpatient physiotherapy: A survey comparing the views of patients with acute and chronic musculoskeletal conditions. Physiotherapy Theory and Practice 23: 21-36 (Pubitemid 46595037)
-
(2007)
Physiotherapy Theory and Practice
, vol.23
, Issue.1
, pp. 21-36
-
-
Hills, R.1
Kitchen, S.2
-
18
-
-
0035340013
-
Measuring patient's expectations and requests
-
Kravitz RL 2001 Measuring patient's expectations and requests. Annals of Internal Medicine 134(suppl): 881-888
-
(2001)
Annals of Internal Medicine
, vol.134
, Issue.SUPPL.
, pp. 881-888
-
-
Kravitz, R.L.1
-
20
-
-
34147132190
-
A comparative study of patients' and nurses' perceptions of the quality of nursing services, satisfaction and intent to revisit the hospital: A questionnaire survey
-
Lee MA, Yom YH 2007 A comparative study of patients' and nurses' perceptions of the quality of nursing services, satisfaction and intent to revisit the hospital: A questionnaire survey. International Journal of Nursing Studies 44: 545-555
-
(2007)
International Journal of Nursing Studies
, vol.44
, pp. 545-555
-
-
Lee, M.A.1
Yom, Y.H.2
-
21
-
-
0034974078
-
Part 2: An explorative, qualitative study into patients' satisfaction with physiotherapy
-
May SJ 2001 Part 2: An explorative, qualitative study into patients' satisfaction with physiotherapy. Physiotherapy 87: 10-20
-
(2001)
Physiotherapy
, vol.87
, pp. 10-20
-
-
May, S.J.1
-
22
-
-
0033530271
-
Service excellence in health care
-
Mayer T, Cates RJ 1999 Service excellence in health care. JAMA 282: 1281-1283
-
(1999)
JAMA
, vol.282
, pp. 1281-1283
-
-
Mayer, T.1
Cates, R.J.2
-
23
-
-
25144465553
-
Expectations and satisfaction of patients with low back pain attending a multidisciplinary rehabilitation service
-
McCarthy CJ, Oldham JA, Sephton R 2005 Expectations and satisfaction of patients with low back pain attending a multidisciplinary rehabilitation service. Physiotherapy Research International 10: 23-31
-
(2005)
Physiotherapy Research International
, vol.10
, pp. 23-31
-
-
McCarthy, C.J.1
Oldham, J.A.2
Sephton, R.3
-
24
-
-
0036303609
-
Scale to measure patient satisfaction with physical therapy
-
Monnin D, Perneger TV 2002 Scale to measure patient satisfaction with physical therapy. Physical Therapy 82: 682-691
-
(2002)
Physical Therapy
, vol.82
, pp. 682-691
-
-
Monnin, D.1
Perneger, T.V.2
-
27
-
-
0033914255
-
Validation of an instrument measuring patient satisfaction with chest physiotherapy techniques in cystic fibrosis
-
Oermann CM, Swank PR, Sockrider MM 2000 Validation of an instrument measuring patient satisfaction with chest physiotherapy techniques in cystic fibrosis. Chest 118: 92-97
-
(2000)
Chest
, vol.118
, pp. 92-97
-
-
Oermann, C.M.1
Swank, P.R.2
Sockrider, M.M.3
-
28
-
-
2442639097
-
The impact of nursing care and other healthcare attributes on hospitalized patient satisfaction and behavioral intentions
-
Otani K, Kurz RS 2004 The impact of nursing care and other healthcare attributes on hospitalized patient satisfaction and behavioral intentions. Journal of Healthcare Management 49: 181-196
-
(2004)
Journal of Healthcare Management
, vol.49
, pp. 181-196
-
-
Otani, K.1
Kurz, R.S.2
-
29
-
-
10044225605
-
Expectations and outcomes in cataract surgery: A prospective test of 2 models of satisfaction
-
Pager CK 2004 Expectations and outcomes in cataract surgery: A prospective test of 2 models of satisfaction. Archives of Ophthalmology 122: 1788-1792
-
(2004)
Archives of Ophthalmology
, vol.122
, pp. 1788-1792
-
-
Pager, C.K.1
-
30
-
-
0003982844
-
-
3rd ed. Maidenhead, Open University Press
-
Pallant J 2007 SPSS Survival Manual, 3rd ed. Maidenhead, Open University Press
-
(2007)
SPSS Survival Manual
-
-
Pallant, J.1
-
31
-
-
0001312089
-
SERVQUAL: Amultipleitem scale for measuring customer perceptions of service quality
-
Parasuraman A, Zeithaml VA, Berry LL 1988 SERVQUAL: Amultipleitem scale for measuring customer perceptions of service quality. Journal of Retailing 64: 12-40
-
(1988)
Journal of Retailing
, vol.64
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
32
-
-
17144397714
-
Bovier PA 2005Nonresponse bias in a survey of patient perceptions of hospital care
-
Perneger TV, Chamot E, Bovier PA 2005Nonresponse bias in a survey of patient perceptions of hospital care. Medical Care 43: 374-380
-
Medical Care
, vol.43
, pp. 374-380
-
-
Perneger, T.V.1
Chamot, E.2
-
37
-
-
0033018720
-
Development of the physical therapy outpatient satisfaction survey (PTOPS)
-
Roush SE, Sonstroem RJ 1999 Development of the physical therapy outpatient satisfaction survey (PTOPS). Physical Therapy 79: 159-170
-
(1999)
Physical Therapy
, vol.79
, pp. 159-170
-
-
Roush, S.E.1
Sonstroem, R.J.2
-
39
-
-
38349080864
-
Measuring patient assessments of the quality of outpatient care: A systematic review
-
Saila T, Mattila E, Kaila M, Aalto P, Kaunonen M 2008 Measuring patient assessments of the quality of outpatient care: A systematic review. Journal of Evaluation in Clinical Practice 14: 148-154
-
(2008)
Journal of Evaluation in Clinical Practice
, vol.14
, pp. 148-154
-
-
Saila, T.1
Mattila, E.2
Kaila, M.3
Aalto, P.4
Kaunonen, M.5
-
40
-
-
44349179751
-
Provider-based complementary and alternative medicine use among three chronic illness groups: Associations with psychosocial factors and concurrent use of conventional health-care services
-
Sirois FM 2008 Provider-based complementary and alternative medicine use among three chronic illness groups: Associations with psychosocial factors and concurrent use of conventional health-care services. Complementary Therapies in Medicine 16: 73-80
-
(2008)
Complementary Therapies in Medicine
, vol.16
, pp. 73-80
-
-
Sirois, F.M.1
-
41
-
-
0030781784
-
Patient satisfaction: A review of issues and concepts
-
Sitzia J, Wood N 1997 Patient satisfaction: A review of issues and concepts. Social Science and Medicine 45: 1829-1843
-
(1997)
Social Science and Medicine
, vol.45
, pp. 1829-1843
-
-
Sitzia, J.1
Wood, N.2
-
42
-
-
17444409242
-
Patient perceptions of the quality of health services
-
Sofaer S, Firminger K 2005 Patient perceptions of the quality of health services. Annual Review of Public Health 26: 513-559
-
(2005)
Annual Review of Public Health
, vol.26
, pp. 513-559
-
-
Sofaer, S.1
Firminger, K.2
-
43
-
-
59949093166
-
Satisfiers, dissatisfiers, criticals and neutrals: A review of their relative effects on customer (dis)satisfaction
-
Vargo SL, Nagao YH, He Y, Morgan FW 2007 Satisfiers, dissatisfiers, criticals and neutrals: A review of their relative effects on customer (dis)satisfaction. Academy ofMarketing Science Review 11. http:// www.amsreview.org/articles/vargo2-2007.pdf
-
(2007)
Academy OfMarketing Science Review
, vol.11
-
-
Vargo, S.L.1
Nagao, Y.H.2
He, Y.3
Morgan, F.W.4
-
44
-
-
0035338690
-
Measurement of patient satisfaction as an outcome of regional anaesthesia and analgesia: A systematic review
-
Wu CL, Naqibuddin M, Fleisher LA 2001 Measurement of patient satisfaction as an outcome of regional anaesthesia and analgesia: a systematic review. Regional Anesthesia and Pain Medicine 26: 196-208
-
(2001)
Regional Anesthesia and Pain Medicine
, vol.26
, pp. 196-208
-
-
Wu, C.L.1
Naqibuddin, M.2
Fleisher, L.A.3
-
45
-
-
0038013888
-
Impact of satisfaction, nurse-patient interactions and perceived benefits on health behaviors following a cardiac event
-
Zrinyi M, Horvath T 2003 Impact of satisfaction, nurse-patient interactions and perceived benefits on health behaviors following a cardiac event. European Journal of Cardiovascular Nursing 2: 159-166
-
(2003)
European Journal of Cardiovascular Nursing
, vol.2
, pp. 159-166
-
-
Zrinyi, M.1
Horvath, T.2
|