Perceived job stress and health complaints at a bank call center: Comparison between inbound and outbound services

Industrial Health

Volumn 48, Issue 3, 2010, Pages 349-356

  Lin, Yen Hui ^a,b   Chen, Chih Yong ^c   Hong, Wei Hsien ^d   Lin, Yu Chao ^e  

^a CHUNG SHAN MEDICAL UNIVERSITY   (Taiwan)

^b CHUNG SHAN MEDICAL UNIVERSITY HOSPITAL   (Taiwan)

^c INSTITUTE OF OCCUPATIONAL SAFETY AND HEALTH   (Taiwan)

^d CHINA MEDICAL UNIVERSITY   (Taiwan)

^e NATIONAL UNITED UNIVERSITY   (Taiwan)

Author keywords

Call center; Health complaints; Incoming call; Outgoing call; Perceived job stress; Questionnaire

Indexed keywords

ADULT; ASTHENOPIA; COMPARATIVE STUDY; CONFERENCE PAPER; FEMALE; HEALTH STATUS; HUMAN; MALE; MENTAL STRESS; MIDDLE AGED; MUSCULOSKELETAL DISEASE; OCCUPATIONAL DISEASE; PERCEPTION; PHARYNGITIS; PREVALENCE; QUESTIONNAIRE; RISK FACTOR; TAIWAN; MUSCULOSKELETAL DISEASES; OCCUPATIONAL DISEASES; YOUNG ADULT;

ADULT; ASTHENOPIA; FEMALE; HEALTH STATUS; HUMANS; MALE; MIDDLE AGED; MUSCULOSKELETAL DISEASES; OCCUPATIONAL DISEASES; PERCEPTION; PHARYNGITIS; PREVALENCE; QUESTIONNAIRES; RISK FACTORS; STRESS, PSYCHOLOGICAL; TAIWAN; YOUNG ADULT;

EID: 77953805159     PISSN: 00198366     EISSN: None     Source Type: Journal    
DOI: 10.2486/indhealth.48.349     Document Type: Conference Paper

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