Physical discomfort and psychosocial job stress among male and female operators at telecommunication call centers in Taiwan

Applied Ergonomics

Volumn 40, Issue 4, 2009, Pages 561-568

  Lin, Yen Hui ^a   Chen, Chih Yong ^b   Lu, Shih Yi ^a  

^a CHUNG SHAN MEDICAL UNIVERSITY   (Taiwan)

^b INSTITUTE OF OCCUPATIONAL SAFETY AND HEALTH   (Taiwan)

Author keywords

Call center; Health complaints; Job stress; Questionnaire

Indexed keywords

HEALTH; HEALTH RISKS; MUSCULOSKELETAL SYSTEM; REGRESSION ANALYSIS; RISK ANALYSIS; RISK ASSESSMENT;

CALL CENTERS; CROSS-SECTIONAL STUDY; JOB STRESS; MULTIVARIATE LOGISTIC REGRESSIONS; MUSCULOSKELETAL DISCOMFORTS; QUESTIONNAIRE; QUESTIONNAIRE SURVEYS; TELECOMMUNICATION CALLS;

SURVEYS;

ADULT; ARTICLE; CHEST TIGHTNESS; COUGHING; DEMOGRAPHY; DISEASE ASSOCIATION; EYE DISCOMFORT; FEMALE; GASTROINTESTINAL SYMPTOM; GENDER AND SEX; HEALTH STATUS; HEALTH SURVEY; HOARSENESS; HUMAN; INCIDENCE; INFORMATION SERVICE; JOB STRESS; MAJOR CLINICAL STUDY; MALE; MENTAL STRESS; MULTIVARIATE LOGISTIC REGRESSION ANALYSIS; MUSCULOSKELETAL DISEASE; PEPTIC ULCER; PHYSICAL STRESS; POLLAKISURIA; PREVALENCE; QUESTIONNAIRE; RISK FACTOR; SEX DIFFERENCE; SORE THROAT; TAIWAN; TELECOMMUNICATION; TELECOMMUNICATION CALL CENTER; TINNITUS;

EID: 64049094898     PISSN: 00036870     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.apergo.2008.02.024     Document Type: Article

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