-
1
-
-
1842457608
-
Optimal control of a flexible server
-
Ahn, H., Duenyas, I., & Zhang, R. (2004). Optimal control of a flexible server. Advances In Applied Probability 36(1): 139-170.
-
(2004)
Advances in Applied Probability
, vol.36
, Issue.1
, pp. 139-170
-
-
Ahn, H.1
Duenyas, I.2
Zhang, R.3
-
2
-
-
39449086730
-
The modern call-center:Amulti-disciplinary perspective on operations management research
-
Aksin, Z.,Armony, M.,& Mehrotra,V. (2007). The modern call-center:Amulti-disciplinary perspective on operations management research. Production and Operations Management 16: 665-668.
-
(2007)
Production and Operations Management
, vol.16
, pp. 665-668
-
-
Aksin, Z.1
Armony, M.2
Mehrotra, V.3
-
3
-
-
4544352590
-
Contact centers with a call-back option and real-time delay information
-
Armony, M. & Maglaras, C. (2004). Contact centers with a call-back option and real-time delay information. Operations Research 52(4): 527-545.
-
(2004)
Operations Research
, vol.52
, Issue.4
, pp. 527-545
-
-
Armony, M.1
Maglaras, C.2
-
4
-
-
0141510439
-
On customer contact centers with a call-back option: Customer decisions, routing rules and system design
-
Armony, M. & Maglaras, C. (2004). On customer contact centers with a call-back option: Customer decisions, routing rules and system design. Operations Research 52(2): 271-292.
-
(2004)
Operations Research
, vol.52
, Issue.2
, pp. 271-292
-
-
Armony, M.1
Maglaras, C.2
-
6
-
-
0035413555
-
Dynamic scheduling of a system with two parallel servers in heavy traffic with resource pooling: Asymptotic optimality of a threshold policy
-
Bell, S. & Williams, R. (2001). Dynamic scheduling of a system with two parallel servers in heavy traffic with resource pooling:Asymptotic optimality of a threshold policy. Annals of Applied Probability 11(3): 608-649.
-
(2001)
Annals of Applied Probability
, vol.11
, Issue.3
, pp. 608-649
-
-
Bell, S.1
Williams, R.2
-
7
-
-
0003516395
-
-
Martingale dynamics. NewYork: Springer-Verlag
-
Brémaud, P. (1981). Point processes and queues. Martingale dynamics. NewYork: Springer-Verlag.
-
(1981)
Point Processes and Queues
-
-
Brémaud, P.1
-
8
-
-
0000167982
-
The cμ-rule revisited
-
Buyukkoc, C.,Varaiya, P.,& Walrand, J. (1985). The cμ-rule revisited. Advances in Applied Probability 17(1): 237-238.
-
(1985)
Advances in Applied Probability
, vol.17
, Issue.1
, pp. 237-238
-
-
Buyukkoc, C.1
Varaiya, P.2
Walrand, J.3
-
10
-
-
0029404157
-
Stability and convergence of moments for multiclass queueing networks via fluid limit models
-
Dai, J. & Meyn, S. (1995). Stability and convergence of moments for multiclass queueing networks via fluid limit models. IEEE Transactions on Automatic Control 40: 1889-1904.
-
(1995)
IEEE Transactions on Automatic Control
, vol.40
, pp. 1889-1904
-
-
Dai, J.1
Meyn, S.2
-
11
-
-
50249152331
-
Optimal control of parallel server systems with many servers in heavy traffic
-
Dai, J. & Tezcan, T. (2008). Optimal control of parallel server systems with many servers in heavy traffic. Queueing Systems 59: 95-134.
-
(2008)
Queueing Systems
, vol.59
, pp. 95-134
-
-
Dai, J.1
Tezcan, T.2
-
12
-
-
77953576499
-
Dynamic control of n-systems with many servers: Asymptotic optimality of a static priority policy in heavy traffic
-
(in press)
-
Dai, J.& Tezcan, T. (in press). Dynamic control of n-systems with many servers: Asymptotic optimality of a static priority policy in heavy traffic. Operations Research.
-
Operations Research
-
-
Dai, J.1
Tezcan, T.2
-
13
-
-
0345117077
-
Telephone call centers: Tutorial, review and research prospects
-
Gans, N., Koole, G. & Mandelbaum, A. (2003). Telephone call centers: Tutorial, review and research prospects. Manufacturing and Service Operations Management 5(2): 79-141.
-
(2003)
Manufacturing and Service Operations Management
, vol.5
, Issue.2
, pp. 79-141
-
-
Gans, N.1
Koole, G.2
Mandelbaum, A.3
-
14
-
-
67649979703
-
Scheduling flexible servers with convex delay costs in many-server service systems
-
Gurvich, I. & Whitt, W. (2009). Scheduling flexible servers with convex delay costs in many-server service systems. Manufacturing and Service Operations Management 11(2): 237-253.
-
(2009)
Manufacturing and Service Operations Management
, vol.11
, Issue.2
, pp. 237-253
-
-
Gurvich, I.1
Whitt, W.2
-
15
-
-
0032147993
-
Heavy traffic analysis of a system with parallel servers: Asymptotic optimality of discrete-review policies
-
Harrison, J. (1998). Heavy traffic analysis of a system with parallel servers: Asymptotic optimality of discrete-review policies. Annals of Applied Probability 8(3): 822-848.
-
(1998)
Annals of Applied Probability
, vol.8
, Issue.3
, pp. 822-848
-
-
Harrison, J.1
-
16
-
-
0016533472
-
Applying a new device in the optimization of exponential queueing system
-
Lippman, S. (1975). Applying a new device in the optimization of exponential queueing system. Operations Research 23(4): 687-710.
-
(1975)
Operations Research
, vol.23
, Issue.4
, pp. 687-710
-
-
Lippman, S.1
-
17
-
-
12344326034
-
Scheduling flexible servers with convex delay costs: Heavytraffic optimality of the generalized cμ-rule
-
Mandelbaum, A. & Stolyar, A. (2004). Scheduling flexible servers with convex delay costs: Heavytraffic optimality of the generalized cμ-rule. Operations Research 52(6): 836-855.
-
(2004)
Operations Research
, vol.52
, Issue.6
, pp. 836-855
-
-
Mandelbaum, A.1
Stolyar, A.2
-
19
-
-
0037558031
-
The bilingual server system: A queuing model featuring fully and partially qualified servers
-
Stanford, D.A. & Grassman, W.K. (1993). The bilingual server system: A queuing model featuring fully and partially qualified servers. INFOR 31(4): 261-278.
-
(1993)
INFOR
, vol.31
, Issue.4
, pp. 261-278
-
-
Stanford, D.A.1
Grassman, W.K.2
-
20
-
-
0037236333
-
A diffusion approximation for a Markovian queue with reneging
-
Ward, A.R. & Glynn, P.W. (2003). A diffusion approximation for a Markovian queue with reneging. Queueing Systems 43(1): 103-128.
-
(2003)
Queueing Systems
, vol.43
, Issue.1
, pp. 103-128
-
-
Ward, A.R.1
Glynn, P.W.2
-
21
-
-
24944567414
-
A diffusion approximation for a GI/GI/1 queue with balking or reneging
-
Ward, A.R. & Glynn, P.W. (2005). A diffusion approximation for a GI/GI/1 queue with balking or reneging. Queueing Systems 50(4): 371-400.
-
(2005)
Queueing Systems
, vol.50
, Issue.4
, pp. 371-400
-
-
Ward, A.R.1
Glynn, P.W.2
|