Scheduling flexible servers with convex delay costs in many-server service systems

Manufacturing and Service Operations Management

Volumn 11, Issue 2, 2009, Pages 237-253

  Gurvich, Itay ^a   Whitt, Ward ^b  

^a Columbia Business School ^*  (United States)

^b Fu Foundation School of Engineering and Applied Science   (United States)

Author keywords

Cost minimization in many server queues; Generalized c rule; Heavy traffic limits for queues; Many server queues; Queue and idleness ratio control; Queues; Service systems; Skill based routing

Indexed keywords

COST MINIMIZATION IN MANY-SERVER QUEUES; HEAVY-TRAFFIC LIMITS FOR QUEUES; MANY-SERVER QUEUES; QUEUE-AND-IDLENESS-RATIO CONTROL; QUEUES; SERVICE SYSTEMS; SKILL-BASED ROUTING;

CUSTOMER SATISFACTION; QUEUEING NETWORKS; QUEUEING THEORY; SALES; SERVERS;

COSTS;

EID: 67649979703     PISSN: 15234614     EISSN: 15265498     Source Type: Journal    
DOI: 10.1287/msom.1070.0211     Document Type: Article

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