Negotiating the legitimacy of medical problems: A multiphase concern for patients and physicians

Communicating to Manage Health and Illness

Volumn , Issue , 2009, Pages 161-178

  Heritage, John ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84858775172     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9780203929186     Document Type: Chapter

References (41)

1. Beckman, H., & Frankel, R. (1984). The effect of physician behavior on the collection of data. Annals of Internal Medicine, 101, 692-696.
2. Boyd, E., & Heritage, J. (2006). Taking the history: Questioning during comprehensive history taking. In J. Heritage & D. Maynard (Eds.), Communication in medical care:Interactions between primary care physicians and patients (pp. 151-184). Cambridge, England: Cambridge University Press.
3. Byrne, P. S., & Long, B. E. L. (1976). Doctors talking to patients: A study of the verbal behaviours of doctors in the consultation. London: Her Majesty's Stationary Office.
4. Cassell, E. (1985). Talking with patients, Vol. 2: Clinical technique. Cambridge, MA:MIT Press.
5. Drew, P. (2006). Mis-alignments in 'after-hours' calls to a British GP's practice: A study in telephone medicine. In J. Heritage & D. Maynard (Eds.), Communication in medical care: Interactions between primary care physicians and patients (pp. 416-444). Cambridge, England: Cambridge University Press.
6. Freidson, E. (1970). Profession of medicine: A study of the sociology of applied knowledge. Chicago: University of Chicago Press.
7. Haakana, M. (2001). Laughter as a patient's resource: Dealing with delicate aspects of medical interaction. Text, 21, 187-219.
8. Halkowski, T. (2006). Realizing the illness: patients' narratives of symptom discovery. In J. Heritage & D. Maynard (Eds.), Communication in medical care: Interactions between primary care physicians and patients (pp. 86-114). Cambridge, England:Cambridge University Press.
9. Heath, C. (1992). The delivery and reception of diagnosis and assessment in the general practice consultation. In P. Drew & J. Heritage (Eds.), Talk at work: Social interaction in institutional settings (pp. 235-267). Cambridge, England: Cambridge University Press.
10. Heritage, J. (2002). Ad hoc inquiries: Two preferences in the design of 'routine' questions in an open context. In D. Maynard, H. Houtkoop-Steenstra, N. K. Schaeffer, & H. van der Zouwen (Eds.), Standardization and tacit knowledge: Interaction and practice in the survey interview (pp. 313-333). New York: Wiley Interscience.
11. Heritage, J. (2005). Revisiting authority in physician-patient interaction. In D. Kovarsky & J. Duchan (Eds.), Diagnosis as cultural practice (pp. 83-102). New York: Mouton De Gruyter.
12. Heritage, J., & Robinson, J. (2006). Accounting for the visit: Patients' reasons for seeking medical care. In J. Heritage & D. Maynard (Eds.), Communication in medical care: Interactions between primary care physicians and patients (pp. 48-85). Cambridge, England: Cambridge University Press.
13. Heritage, J., & Stivers, T. (1999). Online commentary in acute medical visits: A method of shaping patient expectations. Social Science & Medicine, 49, 1501-1517.
14. Jefferson, G. (1980). On "trouble-premonitory" response to inquiry. Sociological Inquiry, 50, 153-185.
15. Jefferson, G. (1984a). On stepwise transition from talk about a trouble to inappropriately next-positioned matters. In J. M. Atkinson & J. Heritage (Eds.), Structures of social action (pp. 191-221). Cambridge, England: Cambridge University Press.
16. Jefferson, G. (1984b). On the organization of laughter in talk about troubles. In J. M. Atkinson & J. Heritage (Eds.), Structures of social action (pp. 346-369). Cambridge, England: Cambridge University Press.
17. Jefferson, G. (1985). An exercise in the transcription and analysis of laughter. In T. A. Dijk (Ed.), Handbook of discourse analysis (Vol. 3, pp. 25-34). New York: Academic Press.
18. Jefferson, G. (1988). On the sequential organization of troubles-talk in ordinary conversation. Social Problems, 35, 418-441.
19. Jefferson, G. (2004). "At first I thought": A normalizing device for extraordinary events. In G. Lerner (Ed.), Conversation analysis: Studies from the first generation (pp. 131-167). Amsterdam: John Benjamins.
20. Jefferson, G., & Lee, J. (1992). The rejection of advice: Managing the problematic convergence of a 'troubles-telling' and a 'service encounter'. In P. Drew & J. Heritage (Eds.), Talk at work: Social interaction in institutional settings (pp. 521-548). Cambridge, England Cambridge University Press.
21. Jefferson, G., Sacks, H., & Schegloff, E. A. (1987). Notes on laughter in the pursuit of intimacy. In G. Button & J. R. E. Lee (Eds.), Talk and social organisation (pp. 152-205). Clevedon, England: Multilingual Matters.
22. Mainous, A. G., Zoorob, R. J., Oler, M. J., & Haynes, D. M. (1997). Patient knowledge of upper respiratory infections: Implications for antibiotic expectations and unnecessary utilization. The Journal of Family Practice, 45, 75-83.
23. Mangione-Smith, R., Stivers, T., Elliott, M., McDonald, L., & Heritage, J. (2003). Online commentary during the physical examination: A communication tool for avoiding inappropriate prescribing? Social Science & Medicine, 56, 313-320.
24. Mishler, E. (1984). The discourse of medicine: Dialectics of medical interviews. Norwood NJ: Ablex.
25. Parsons, T. (1951). The social system. New York: Free Press.
26. Parsons, T. (1975). The sick role and the role of the physician reconsidered. Milbank Memorial Fund Quarterly, 53, 257-278.
27. Peräkylä, A. (1998). Authority and accountability: The delivery of diagnosis in primary health care. Social Psychology Quarterly, 61, 301-320.
28. Peräkylä, A. (2002). Agency and authority: Extended responses to diagnostic statements in primary care encounters. Research on Language and Social Interaction, 35, 219-247.
29. Peräkylä, A. (2006). Communicating and responding to diagnosis. In J. Heritage & D. Maynard (Eds.), Communication in medical care: Interactions between primary care physicians and patients (pp. 214-247). Cambridge, England: Cambridge University Press.
30. Raymond, G. (2003). Grammar and social organization: Yes/No interrogatives and the structure of responding. American Sociological Review, 68, 939-967.
31. Robinson, J., & Heritage, J. (2005). The structure of patients' presenting concerns:The completion relevance of current symptoms. Social Science & Medicine, 61, 481-493.
32. Sacks, H. (1974). An analysis of the course of a joke's telling in conversation. In R. Bauman & J. Sherzer (Eds.), Explorations in the ethnography of speaking (pp. 337-353). Cambridge, England: Cambridge University Press.
33. Stivers, T. (2002). Presenting the problem in pediatric encounters: "Symptoms only" versus "candidate diagnosis" presentations. Health Communication, 14, 299-338.
34. Stivers, T. (2005a). Non-antibiotic treatment recommendations: Delivery formats and implications for parent resistance. Social Science & Medicine, 60, 949-964.
35. Stivers, T. (2005b). Parent resistance to physicians' treatment recommendations: One resource for initiating a negotiation of the treatment decision. Health Communication, 18, 41-74.
36. Stivers, T. (2006). Treatment decisions: Negotiations between doctors and patients in acute care encounters. In J. Heritage & D. Maynard (Eds.), Communication in medical care: Interactions between primary care physicians and patients (pp. 279-312). Cambridge, England: Cambridge University Press.
37. Stivers, T. (2007). Prescribing under pressure: Parent-physician conversations and antibiotics. New York: Oxford University Press.
38. Stivers, T., & Heritage, J. (2001). Breaking the sequential mold: Answering "more than the question" during medical history taking. Text, 21, 151-185.
39. Stivers, T., Mangione-Smith, R., Elliott, M. N., McDonald, L., & Heritage, J. (2003). Why do physicians think parents expect antibiotics? What parents report vs. what physicians perceive. The Journal of Family Practice, 52, 140-148.
40. Whalen, M., & Zimmerman, D. (1990). Describing trouble: Practical epistemology in citizen calls to the police. Language in Society, 19, 465-492.
41. Zimmerman, D. (1992). The interactional organization of calls for emergency assistance. In P. Drew & J. Heritage (Eds.), Talk at work: Social interaction in institutional settings (pp. 418-469). Cambridge, England: Cambridge University Press.