The NHS complaints system

Postgraduate Medical Journal

Volumn 78, Issue 925, 2002, Pages 651-653

  Mayberry, Margaret K ^a  

^a LEICESTER GENERAL HOSPITAL   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HEALTH SERVICE; HOSPITAL MANAGEMENT; INFORMATION PROCESSING; LEADERSHIP; MEDICAL PRACTICE; PATIENT ATTITUDE; PATIENT SATISFACTION; QUALITY CONTROL; RESPONSIBILITY; SHORT SURVEY;

DATA COLLECTION; GREAT BRITAIN; HUMANS; MEDICAL ERRORS; PATIENT ADVOCACY; PATIENT SATISFACTION; QUALITY ASSURANCE, HEALTH CARE; QUALITY OF HEALTH CARE; STATE MEDICINE;

EID: 0036873170     PISSN: 00325473     EISSN: None     Source Type: Journal    
DOI: 10.1136/pmj.78.925.651     Document Type: Short Survey

References (8)

1. Lloyd-Bostock S, Mulcahy L. Report to ESRC: Citizen Grievance Initiative. Complaints About Hospitals (unpublished; quoted in 2).
2. NHS Executive. Complaints Listening . . ...Acting . . ...Improving. Guidance on Implementation of the NHS Complaints Procedure. NHS Executive, March 1996.
3. Leicester General Hospital. Complaints Procedure Guidance Notes. (CPROC2 SK-12 03 96 issue one.)
4. NHS. Complaints listening . . .. acting . . .. improving. NHS undated patient information summary.
5. Report of a review committee on NHS complaints procedures. Being Heard. May 1994.
6. Government Statistical Service. Handling Complaints: Monitoring the NHS Complaints Procedures. Financial Year 1997-98. London: Government Statistical Service, Performance Analysis Branch, 1998.
7. Health Service Commissioner. First report session 1998-1999. Investigations Completed April 1998 to September 1999 (http://www.health.ombudsman.org.uk/hsc/document/hc3/hsc-hm.htm).
8. Longley D. Complaints after Wilson; another case of too little too late? Medical Law Review 1997;5:172-92.