Can perceived risks affect the relationship of switching costs and customer loyalty in e-commerce?

Internet Research

Volumn 20, Issue 2, 2010, Pages 210-224

  Yen, Yung Shen ^a  

^a PROVIDENCE UNIVERSITY   (Taiwan)

Author keywords

Customer loyalty; Electronic commerce; Risk analysis

Indexed keywords

EID: 77952215940     PISSN: 10662243     EISSN: None     Source Type: Journal    
DOI: 10.1108/10662241011032254     Document Type: Article

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