메뉴 건너뛰기




Volumn 40, Issue 3, 2010, Pages 228-246

Reverse logistics capabilities: Antecedents and cost savings

Author keywords

Contracts; Cost reduction; Retailers; Reverse scheduling

Indexed keywords


EID: 77952188497     PISSN: 09600035     EISSN: None     Source Type: Journal    
DOI: 10.1108/09600031011035100     Document Type: Article
Times cited : (129)

References (34)
  • 1
    • 1642396586 scopus 로고    scopus 로고
    • The perceived impact of JIT implementation on firms' financial/growth performance
    • Ahmad, A., Mehra, S. and Pletcher, M. (2004), "The perceived impact of JIT implementation on firms' financial/growth performance" in Journal of Manufacturing Technology Management, Vol. 15, No. 4, p. 118.
    • (2004) Journal of Manufacturing Technology Management , vol.15 , Issue.4 , pp. 118
    • Ahmad, A.1    Mehra, S.2    Pletcher, M.3
  • 2
    • 0023020183 scopus 로고
    • The moderator-mediator variable distinction in social psychological research: Conceptual, strategic and statistical considerations
    • Baron, R.M. and Kenny, D.A. (1986), "The moderator-mediator variable distinction in social psychological research: conceptual, strategic and statistical considerations" in Journal of Personality and Social Psychology, Vol. 51, pp. 1173-82.
    • (1986) Journal of Personality and Social Psychology , vol.51 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 3
    • 84990374582 scopus 로고    scopus 로고
    • Customer orientation: Effects on customer service perceptions and outcome behaviors
    • Brady, M.K. and Cronin, J. (2001), "Customer orientation: effects on customer service perceptions and outcome behaviors" in Journal of Service Research, Vol. 3, No. 3, pp. 241-52.
    • (2001) Journal of Service Research , vol.3 , Issue.3 , pp. 241-252
    • Brady, M.K.1    Cronin, J.2
  • 4
    • 34249303471 scopus 로고    scopus 로고
    • A comparison of reliability between telephone and web-based surveys
    • Braunsberger, K., Wybenga, H. and Gates, R. (2007), "A comparison of reliability between telephone and web-based surveys" in Journal of Business Research, Vol. 60, pp. 758-64.
    • (2007) Journal of Business Research , vol.60 , pp. 758-764
    • Braunsberger, K.1    Wybenga, H.2    Gates, R.3
  • 6
    • 8144223470 scopus 로고    scopus 로고
    • Reverse logistics: The relationship between resource commitment and program performance
    • Daugherty, P.J., Autry, C.W. and Ellinger, A.E. (2001), "Reverse logistics: the relationship between resource commitment and program performance" in Journal of Business Logistics, Vol. 22, No. 1, pp. 107-23.
    • (2001) Journal of Business Logistics , vol.22 , Issue.1 , pp. 107-123
    • Daugherty, P.J.1    Autry, C.W.2    Ellinger, A.E.3
  • 7
    • 8144222947 scopus 로고    scopus 로고
    • Reverse logistics: Superior performance through focused resource commitments to information technology
    • Daugherty, P.J., Richey, R.G., Genchev, S.E. and Chen, H. (2005), "Reverse logistics: superior performance through focused resource commitments to information technology" in Transportation Research, Vol. 41, No. 2, pp. 77-92.
    • (2005) Transportation Research , vol.41 , Issue.2 , pp. 77-92
    • Daugherty, P.J.1    Richey, R.G.2    Genchev, S.E.3    Chen, H.4
  • 8
    • 0040984002 scopus 로고
    • The capabilities of market-driven organizations
    • Day, G.S. (1994), "The capabilities of market-driven organizations" in Journal of Marketing, Vol. 58, No. 4, pp. 37-53.
    • (1994) Journal of Marketing , vol.58 , Issue.4 , pp. 37-53
    • Day, G.S.1
  • 9
    • 0005266126 scopus 로고    scopus 로고
    • Are internal panels creating professional respondents?
    • Dennis, J.M. (2001), "Are internal panels creating professional respondents?" in Marketing Research, Vol. 13, No. 2, pp. 34-8.
    • (2001) Marketing Research , vol.13 , Issue.2 , pp. 34-38
    • Dennis, J.M.1
  • 10
    • 0040218852 scopus 로고
    • Corporate culture, customer orientation, and innovativeness in Japanese firms: A quadrad analysis
    • Deshpande, R., Farley, J.U. and Webster, F.E. (1993), "Corporate culture, customer orientation, and innovativeness in Japanese firms: a quadrad analysis" in Journal of Marketing, Vol. 57, No. 1, pp. 23-38.
    • (1993) Journal of Marketing , vol.57 , Issue.1 , pp. 23-38
    • Deshpande, R.1    Farley, J.U.2    Webster, F.E.3
  • 11
    • 24144470513 scopus 로고    scopus 로고
    • Liquidity implications of reverse logistics for retailers
    • Horvath, P.A., Autry, C.W. and Wilcox, W.E. (2005), "Liquidity implications of reverse logistics for retailers" in Journal of Retailing, Vol. 81, No. 3, pp. 191-205.
    • (2005) Journal of Retailing , vol.81 , Issue.3 , pp. 191-205
    • Horvath, P.A.1    Autry, C.W.2    Wilcox, W.E.3
  • 12
    • 0031285857 scopus 로고    scopus 로고
    • The impact of buyer dependence on buyer opportunism in buyer-supplier relationships: The moderating role of relational norms
    • Joshi, A.W. and Arnold, S.J. (1997), "The impact of buyer dependence on buyer opportunism in buyer-supplier relationships: the moderating role of relational norms" in Psychology & Marketing, Vol. 14, No. 18, pp. 823-35.
    • (1997) Psychology & Marketing , vol.14 , Issue.18 , pp. 823-835
    • Joshi, A.W.1    Arnold, S.J.2
  • 13
    • 77952136830 scopus 로고    scopus 로고
    • Many happy returns
    • Mermelstein, E. (2006), "Many happy returns" in Marketing Management, Vol. 15, No. 1, p. 15.
    • (2006) Marketing Management , vol.15 , Issue.1 , pp. 15
    • Mermelstein, E.1
  • 14
    • 0002954788 scopus 로고
    • The effect of a market orientation on business profitability
    • Narver, J.C. and Slater, S.F (1990), "The effect of a market orientation on business profitability" in Journal of Marketing, Vol. 54, No. 4, pp. 20-35.
    • (1990) Journal of Marketing , vol.54 , Issue.4 , pp. 20-35
    • Narver, J.C.1    Slater, S.F.2
  • 15
    • 0031287763 scopus 로고    scopus 로고
    • Manufacturer's return policies and retail competition
    • Padmanabhan, V. and Png, I.P. (1997), "Manufacturer's return policies and retail competition" in Marketing Science, Vol. 16, No. 1, pp. 81-94.
    • (1997) Marketing Science , vol.16 , Issue.1 , pp. 81-94
    • Padmanabhan, V.1    Png, I.P.2
  • 16
    • 62149135424 scopus 로고    scopus 로고
    • Are product returns a necessary evil? Antecedents and consequences
    • Petersen, A.J. and Kumar, V. (2009), "Are product returns a necessary evil? Antecedents and consequences" in Journal of Marketing, Vol. 73, No. 5, pp. 35-51.
    • (2009) Journal of Marketing , vol.73 , Issue.5 , pp. 35-51
    • Petersen, A.J.1    Kumar, V.2
  • 18
    • 34548437618 scopus 로고    scopus 로고
    • A new framework for supply chain manager selection: Three hurdles to competitive advantage
    • Richey, R.G. and Wheeler, A.R. (2004), "A new framework for supply chain manager selection: three hurdles to competitive advantage" in Journal of Marketing Channels, Vol. 11, No. 4, pp. 89-97.
    • (2004) Journal of Marketing Channels , vol.11 , Issue.4 , pp. 89-97
    • Richey, R.G.1    Wheeler, A.R.2
  • 21
    • 85029268923 scopus 로고    scopus 로고
    • An examination of reverse logistics practices
    • Rogers, D.S. and Tibben-Lembke, R. (2001), "An examination of reverse logistics practices" in Journal of Business Logistics, Vol. 22, No. 2, pp. 129-46.
    • (2001) Journal of Business Logistics , vol.22 , Issue.2 , pp. 129-146
    • Rogers, D.S.1    Tibben-Lembke, R.2
  • 22
    • 0002207940 scopus 로고    scopus 로고
    • Service fairness: What is it and why it matters
    • Seiders, K. and Berry, L. (1998), "Service fairness: what is it and why it matters" in The Academy of Management Executive, Vol. 12, No. 2, pp. 8-21.
    • (1998) The Academy of Management Executive , vol.12 , Issue.2 , pp. 8-21
    • Seiders, K.1    Berry, L.2
  • 23
    • 0036021507 scopus 로고    scopus 로고
    • Technological opportunism and radical technology adoption: An application to e-business
    • Srinivasan, R., Lilien, G.L. and Rangaswamy, A. (2002), "Technological opportunism and radical technology adoption: an application to e-business" in Journal of Marketing, Vol. 66, No. 3, pp. 47-61.
    • (2002) Journal of Marketing , vol.66 , Issue.3 , pp. 47-61
    • Srinivasan, R.1    Lilien, G.L.2    Rangaswamy, A.3
  • 25
    • 84917254037 scopus 로고    scopus 로고
    • Product returns processing: An examination of practices of manufacturers, wholesalers/distributors, and retailers
    • Stock, J. and Mulki, J.P. (2009), "Product returns processing: an examination of practices of manufacturers, wholesalers/distributors, and retailers" in Journal of Business Logistics, Vol. 30, No. 1, pp. 33-63.
    • (2009) Journal of Business Logistics , vol.30 , Issue.1 , pp. 33-63
    • Stock, J.1    Mulki, J.P.2
  • 26
    • 1642285752 scopus 로고    scopus 로고
    • Many happy (product) returns
    • Stock, J., Speh, T. and Shear, H. (2002), "Many happy (product) returns" in Harvard Business Review, Vol. 80, No. 7, pp. 16-17.
    • (2002) Harvard Business Review , vol.80 , Issue.7 , pp. 16-17
    • Stock, J.1    Speh, T.2    Shear, H.3
  • 27
    • 33750302855 scopus 로고    scopus 로고
    • Managing product returns for competitive advantage
    • Fall
    • Stock, J., Speh, T. and Shear, H. (2006), "Managing product returns for competitive advantage" in MIT Sloan Management Review, pp. 57-62, Fall.
    • (2006) MIT Sloan Management Review , pp. 57-62
    • Stock, J.1    Speh, T.2    Shear, H.3
  • 28
    • 33646767746 scopus 로고    scopus 로고
    • Building a better model: An introduction to structural equation modeling
    • Streiner, D.L. (2006), "Building a better model: an introduction to structural equation modeling" in Canadian Journal of Psychiatry, Vol. 51, No. 5, pp. 317-24.
    • (2006) Canadian Journal of Psychiatry , vol.51 , Issue.5 , pp. 317-324
    • Streiner, D.L.1
  • 29
    • 0034365509 scopus 로고    scopus 로고
    • Opportunism in interfirm relationships: Forms, outcomes, and solutions
    • Wathne, K.H. and Heide, J.B. (2000), "Opportunism in interfirm relationships: forms, outcomes, and solutions" in Journal of Marketing, Vol. 64, pp. 36-51.
    • (2000) Journal of Marketing , vol.64 , pp. 36-51
    • Wathne, K.H.1    Heide, J.B.2
  • 30
    • 46749121460 scopus 로고    scopus 로고
    • B2C ecommerce logistics: The rise of collection and delivery points in The Netherlands
    • Weltevreden, J.W.J. (2008), "B2C ecommerce logistics: the rise of collection and delivery points in The Netherlands" in International Journal of Retail & Distribution Management, Vol. 36, No. 8, pp. 638-47.
    • (2008) International Journal of Retail & Distribution Management , vol.36 , Issue.8 , pp. 638-647
    • Weltevreden, J.W.J.1
  • 31
    • 34247473886 scopus 로고    scopus 로고
    • Building genuine trust through interpersonal emotion management: A threat regulation model of trust and collaboration across boundaries
    • Williams, M. (2007), "Building genuine trust through interpersonal emotion management: a threat regulation model of trust and collaboration across boundaries" in Academy of Management Review, Vol. 32, No. 2, pp. 595-621.
    • (2007) Academy of Management Review , vol.32 , Issue.2 , pp. 595-621
    • Williams, M.1
  • 33
    • 17544383500 scopus 로고    scopus 로고
    • The effects of strategic orientations on technology-and market-based breakthrough innovations
    • Zhou, K.Z., Yim, C.K. and Tse, D.K. (2005), "The effects of strategic orientations on technology-and market-based breakthrough innovations" in Journal of Marketing, Vol. 69, No. 2, pp. 42-60.
    • (2005) Journal of Marketing , vol.69 , Issue.2 , pp. 42-60
    • Zhou, K.Z.1    Yim, C.K.2    Tse, D.K.3
  • 34
    • 0001932429 scopus 로고
    • Developing buyer-seller relationships
    • Dwyer, R.F., Schurr, P.H. and Oh, S. (1987), "Developing buyer-seller relationships" in Journal of Marketing, Vol. 51, No. 2, pp. 1-27.
    • (1987) Journal of Marketing , vol.51 , Issue.2 , pp. 1-27
    • Dwyer, R.F.1    Schurr, P.H.2    Oh, S.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.