Current health of quality management practices in service sector SME A case study of Pakistan

TQM Journal

Volumn 22, Issue 3, 2010, Pages 317-329

  Kureshi, Nadeem ^a   Qureshi, Faheem ^b   Sajid, Ali ^c  

^a NATIONAL UNIVERSITY OF SCIENCES AND TECHNOLOGY   (Pakistan)

^b Tobe Camp University Road Abbottabad   (Pakistan)

^c UNIVERSITY OF ENGINEERING AND TECHNOLOGY   (Pakistan)

Author keywords

Business improvement; Economic development; Pakistan; Quality management techniques

Indexed keywords

BUSINESS CULTURE; BUSINESS IMPROVEMENTS; CURRENT QUALITY; DESIGN/METHODOLOGY/APPROACH; DEVELOPED ECONOMIES; DEVELOPING ECONOMIES; ECONOMIC DEVELOPMENT; MAIL SURVEYS; OUTSOURCE; PAKISTAN; POLICY DEVELOPMENT; POLICY MAKERS; QUALITY MANAGEMENT PRACTICES; QUALITY MANAGEMENT TECHNIQUES; SERVICE SECTORS; SIX SIGMA; SOUTH ASIA;

INDUSTRIAL MANAGEMENT; INDUSTRY; OUTSOURCING; QUALITY CONTROL; SURVEYS; WORK SIMPLIFICATION;

QUALITY MANAGEMENT;

EID: 77951833908     PISSN: 17542731     EISSN: None     Source Type: Journal    
DOI: 10.1108/17542731011035541     Document Type: Article

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