A longitudinal study of business improvement models: Cross purposes or congruity?

Managing Service Quality: An International Journal

Volumn 13, Issue 5, 2003, Pages 382-398

  Taylor, Joy ^a   Mcadam, Rodney ^a  

^a UNIVERSITY OF ULSTER   (United Kingdom)

Author keywords

Business improvement; Case studies; Small to medium sized enterprises; United Kingdom

Indexed keywords

EID: 84986018790     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520310495859     Document Type: Review

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