The service triad: Modelling dialectic tensions in service encounters

Service Industries Journal

Volumn 30, Issue 2, 2010, Pages 265-280

  Andersson Cederholm, Erika ^a   Gyimóthy, Szilvia ^b  

^a LUND UNIVERSITY   (Sweden)

^b AALBORG UNIVERSITY   (Denmark)

Author keywords

Corporate travel; Hybrid market; Service relationships; Service triad

Indexed keywords

ANALYTICAL METHOD; CORPORATE STRATEGY; EMPOWERMENT; FINANCIAL MARKET; MODELING; SERVICE SECTOR; TRAVEL BEHAVIOR;

EID: 77951654736     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060802123384     Document Type: Article

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