Improving patient evaluation of hospital care and increasing their intention to recommend: Are they the same or different constructs?

Health Services Management Research

Volumn 23, Issue 2, 2010, Pages 60-65

  Otani, Koichiro ^a   Herrmann, Patrick A ^b   Kurz, Richard S ^c  

^a INDIANA UNIVERSITY PURDUE UNIVERSITY FORT WAYNE   (United States)

^b Research and Development   (United States)

^c UNIVERSITY OF NORTH TEXAS   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CLINICAL EVALUATION; EDUCATIONAL STATUS; HOSPITAL CARE; HOSPITAL DISCHARGE; HUMAN; PATIENT SATISFACTION; PRIORITY JOURNAL; RACE DIFFERENCE;

ADULT; AGED; AGED, 80 AND OVER; FEMALE; HOSPITALS; HUMANS; INTENTION; LINEAR MODELS; MALE; MIDDLE AGED; PATIENT SATISFACTION;

EID: 77951606452     PISSN: 09514848     EISSN: None     Source Type: Journal    
DOI: 10.1258/hsmr.2009.009022     Document Type: Article

References (13)

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