Patient dissatisfaction as a determinant of voluntary disenrollment in a managed care organization

Journal of Ambulatory Care Management

Volumn 33, Issue 2, 2010, Pages 163-172

  Roblin, Douglas W ^a   Roberts, Melissa H ^b  

^a KAISER PERMANENTE   (United States)

^b LOVELACE RESPIRATORY RESEARCH INSTITUTE   (United States)

Author keywords

Health plan disenrollment; Managed care organizations; Patient satisfaction

Indexed keywords

ADOLESCENT; ADULT; AMBULATORY CARE; ARTICLE; FEMALE; HEALTH INSURANCE; HUMAN; INFORMATION PROCESSING; MALE; MIDDLE AGED; PATIENT SATISFACTION; UNITED STATES; UTILIZATION REVIEW;

ADOLESCENT; ADULT; AMBULATORY CARE; DATA COLLECTION; FEMALE; GEORGIA; HUMANS; MALE; MANAGED CARE PROGRAMS; MIDDLE AGED; PATIENT SATISFACTION; YOUNG ADULT;

EID: 77949563606     PISSN: 01489917     EISSN: None     Source Type: Journal    
DOI: 10.1097/JAC.0b013e3181d916b2     Document Type: Article

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